on 04-21-2017 08:59 AM
My buyer is receiving a message saying 'This seller does not offer combined postage' when they submit a request for a total for combined postage for mulptile purchases from me. The buyer says they have committed to purchase and want a new invoice but ebay says no combined postage is available. On my end I can not see the items as sold - so am I right in assuming they haven't properly committed to purchase?? Is there setting in my seller account I need to change or is this to do with Mobile app or something else?
There are 3 items all Buy it now all with AUst postage listed.
I have had similar experience as a buyer trying to buy from OS sellers who say they offer combined postage but at point of purchase can't .
Any help is appreciated.
Solved! Go to Solution.
on 04-21-2017 09:05 AM
on 04-21-2017 09:14 AM
Go to your Account, then Site Preference, then scroll down to Postage preference, there is a edit button for
Offer combined payments and postage....Hope this helps!
on 04-21-2017 09:27 AM
If that doesn't work - check your listings to see if the 'pay Immediately' button has been checked.
This may be why your items don't show as sold.
If this is the case - uncheck the button and let the buyer know. They need to empty their cart and commit to buy the items again without payment - this will allow you to send an Invoice with combined postage.
Let them know not to pay until they have the combined Invoice.
04-21-2017 06:44 PM - edited 04-21-2017 06:45 PM
If they are using the app then even if you manage to send a combined invoice, they won't be able to pay it.
What I do is set up a listing for all the items (usually using one of the ones they are after), put a BIN of way more than the items are worth, with best offer enabled. I message the buyer with the listing number and the acceptable price. They then offer the agreed amount, I accept, they pay.
The high BIN discourages narcs, the best offer means I only need to accept the offer of the intended buyer - on the off chance I get another offer. I find this takes only a few minutes and results in both the buyer and me being happy.