You have my sympathy onekiwi.
I had a recent experience with Startrack this month.. I did get my parcel though...used up lots of mobile phone credit first.
Monday - I was home, driver seen by me driving off. I then open the front door - he left a card. No way did that driver make a suitable attempt to deliver that parcel by knocking properly on the front door. Sliding door near it was open.
I call Startrack they say we will deliver it tomorrow. It is signature on delivery so they won't leave it.
Tues - wait at home ... no parcel. Phone again. They say will deliver it tomorrow. Phone operator admits they don't know much about where parcels are and when they will be delivered.. can make notes that's about all. Ask to speak to supervisor, I don't get to speak to them but phone operator asks the supervisor questions and gives me the answers.. Be delivered tomorrow.
Wed... I find out there is online tracking.. look at that - nothing there to say parcel on board truck for delivery. Phone again.. get told allsorts of lame excuses... might still be coming, drivers mighn't pack their trucks till after 11am etc.. Speak to track n trace. Tell them I don't want parcel delivered on Thursday as I won't be home, please redeliver on Friday.. no problems they said.
Thursday - I away from home. Startrack attempt to deliver the parcel. Call again, phone operator defensive and making lamer excuses. Ask to speak to supervisor. Get put through. She is apologetic and helpful. She calls the hub where parcel is held and organises delivery for Friday, calls me back to tell me this.
Friday - A very nice Startrack driver delivers my parcel. He said he came to my house Thursday and was told after that not to deliver to my house Thursday. He also said that the driver on Monday was a contract driver.. and the Startrack driver said he (himself) would have made more effort to find out if someone home and may have tried a neighbour to accept it (which would be fine by me).
The issues are:
1. Startrack use contract drivers, they don't seem to be able to track their deliveries.
2. My parcel after the first failed delivery attempt was left in a Aust Post hub (not returned to a Startrack depot). Once it is returned to a hub it can't be checked out again for 2 days .With my failed Monday delivery.. that would mean not able to be delivered again till Thursday at the earliest. So why were they telling me it would be there on Tues, then Wed?
When I said I can't sit at home for 5 days 9am-5pm waiting for a parcel they said nobody said you have too. (signature on delivery so it won't be left at door)
Their answer was for me to drive 40mins to the city and pick it up from the hub.... I paid to get it delivered to my house....
