tchi6 wrote:

Just got home to find a package left soaked tossed inside the gate.  It would have taken the driver all of 20 seconds to place on the porch away from the rain.  Not the first time it's happened either.  Can I make a complaint about this?

 

Used to have a great driver who actually went up to the door, rung the bell and left the parcel.  If I hadn't had a visitor come and notice the package lying on soaked in the corner I wouldn't even know i had a delivery.

Hi Tchi,

You most certainly can make a complaint about this. While our drivers can "safe-drop" non-signature parcels, they need to be left in a secure location sheltered from the elements and out of view from the street.

To report this damage you will need to take the item and all packaging into a Post Office and complete a green PM26 Damaged Item Claim.

Alice

Once they left an express parcel outside the builiding, on the wall here the mailboxes are (facing the street) because it didn't fit in the mailbox... It was stolen, but I was compensated. The postman remembered where he had left it and "confessed".

PS: I was home on that day, waiting for my express parcel...

Quoting Alice:

"You most certainly can make a complaint about this. While our drivers can "safe-drop" non-signature parcels, they need to be left in a secure location sheltered from the elements and out of view from the street."

lt was only on one occasion but I once had a package left out in clear view of the street. Thankfully no one stole it.

Can't complain about mine either.. They either come up to the gate and shout out, or if I'm not home they leave it in front of the door or leave a card

You'd be non conforming too if you looked just like me

My guys know me well enough by now, drive close to the door, ring the doorbell, leave them by the door and wait in the van for me to come out an shout a cheery hi and bye...

Always in great spirits

Sorry,back on topic-I have no comment