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Seller is not happy with me paying by Paypal

(1 of 27)
Seller is not happy with me paying by Paypal
Jul 30, 2012 06:12 PM

Ive purchased a large item for $2000 (including postage) from a seller in QLD.  He has good feedback (over 1000) but is hassling me to pay by direct deposit as he has 'problems' with Paypal.

 

Im uncomfortable paying any other way than Paypal because $2000 is a lot to blow if I dont receive the item and DD doesnt give me any security like Paypal does.  If I insist on paying by Paypal, seller says my item will be delayed by at least 2 weeks because that is how long it takes for him to get my money through Paypal - is that correct?

Seller is not happy with me paying by Paypal

(26 Replies / 1,566 Views)
Seller is not happy with me paying by Paypal
Jul 30, 2012 06:12 PM

Ive purchased a large item for $2000 (including postage) from a seller in QLD.  He has good feedback (over 1000) but is hassling me to pay by direct deposit as he has 'problems' with Paypal.

 

Im uncomfortable paying any other way than Paypal because $2000 is a lot to blow if I dont receive the item and DD doesnt give me any security like Paypal does.  If I insist on paying by Paypal, seller says my item will be delayed by at least 2 weeks because that is how long it takes for him to get my money through Paypal - is that correct?

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by i-once-was-bump (323 ) View Listings
(1 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:16 PM

pfft, he just dont want to the pay pal fee i reckon

 

Not your problem he has so called pay pal problems, just pay by pay pal and mark his postage stars down if they make you wait two weeks.


-- A

(2 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:17 PM

Not correct at all. He's just trying to avoid the charge that he'll get. Pay by Paypal. DD is too risky.

(3 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:25 PM

It will cost him approximately $48.30 in Paypal fees. Something he should have factored into the price, as it's a necessary cost of doing business online, not just here.

 

As said above, pay with Paypal and mark his stars accordingly.


If you're going my way, I'll go with you - Guess

(4 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:30 PM

As far as the two weeks goes, if you fund the payment with existing funds or a linked bank/CC account, then he will get the money the day you pay. It takes 3-5 working days for a transfer into his bank account.

 

The other week is, presumably, to look at the bank statement and gloat about how they think (erroneously) they have circumvented Paypal's refund policies because the money is no longer in their Paypal account.


If you're going my way, I'll go with you - Guess

(5 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:33 PM

As already said, stick to paypal.

Seller can use funds in paypal immediately. It is true if he wants to transfer the funds to another account, that can take 3-5 days, but that's not your concern.

Assume it's the steel round yard. Make sure it's up to scratch as you don't want to be returning this large item if it's not as described.

Something like this, I usually prefer to select a seller where I can inspect first. ;)


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(6 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:34 PM

Thanks everyone for your replies.  Ive sent him an email through eBay asking him to provide me with an updated invoice (including postage) so that I can pay immediately via Paypal.  I'll see what he comes back with.

 

So if my money is transferred into his account and no longer sitting in the Paypal account does that mean I cant get a refund if the item never shows?  (sorry for the Q's, Ive never had any trouble with sellers before so Im new to the whole dispute thing, if it should arise).

(7 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:34 PM

Snap Dave. B-)


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(8 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:35 PM

Kopenhagen5 - unfortunately I am in Sydney and there are no manufacturers closer.  There's another seller in Tamworth, but that's much of a muchness to Brisbane for me really.

 

I do agree with you though, and would have bought from a local seller if there was one.

(9 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:37 PM

if you pay with paypal doesnt matter where he transfers the cash to.....you are covered its the only way to pay large amounts i even use it for heaps of other online purchases :)

(10 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:37 PM

No, the place of the funds is irrelevant. You still have PayPal protection and can use the dispute process if need be.


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(11 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:51 PM

If it were me.. I would be finding another seller.. This could be only the beginning of problems you could have with this seller..

 

 


You'd be non conforming too if you looked just like me

(12 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 30, 2012 06:58 PM

Only pay with Paypal and only if the delivery is included in the invoice. If they try and ask for the delivery with a seperate payment then you would be falling for a con. the goods (I presume it is the horse thingies) would be classed as pick up and would have no buyer protection.

 

Also take into account that if they arrive and are not as described you will have to pay the cost of return frieght to have any hope of a refund.

 

To be honest I would ask them for a mutual cancellation, I wouldn't want to deal with a seller who either doesn't know how ebay/Paypal works or knows very well and id trying to pull a fast one.

 

I would have hit the back button as soon as I saw the bit about contacting them before bidding if you wanted to use Paypal!


My problem lies in reconciling my gross habits with my net income.

(13 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 31, 2012 06:43 AM

As you are interested in protecting your purchase here are the facts when it comes to PayPal.

 

PayPal is not insurance.  It is a buyer recovery advocacy service.

 

If you don’t receive the item and the seller can prove postage, you have no right of recovery against the seller. Therefore, should the item not arrive, your sole protection is reliance on PayPal to make a discretionary payment.

 

It also appears PayPal buyer protection doesn't protect you should the item be damaged whilst in transit.

 

Therefore, I recommend, due to the size of the transaction, that, irrespective of whether you decide to pay by PayPal, you also pay for it to be sent person to person registered, and also pay for the extra insurance up to the full $2000 value.

 

(14 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 31, 2012 07:01 PM

Therefore, I recommend, due to the size of the transaction, that, irrespective of whether you decide to pay by PayPal, you also pay for it to be sent person to person registered, and also pay for the extra insurance up to the full $2000 value.

 

Doing this Registered Post doesn't provide any additional "protection" either. The insurance is for the sender - it is up to them to make any claim of loss. You are still 100% relying on the seller to do the right thing - if the item goes missing, paying for Registered Post doesn't cover the receiver.

 

And even though the receiver is the one to claim for damage in transit, if the sender didn't pack the item sufficiently then AustPost will definitely deny the claim. So once again, paying extra for Registered doesn't increase your "safety" significantly... because you still rely on the seller to have done the right thing.

(15 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 31, 2012 07:07 PM

Further to what I just wrote above... I was making those comments in the general context of Registered Post by itself (eg: in conjunction with Bank Deposit payment).

 

It also appears PayPal buyer protection doesn't protect you should the item be damaged whilst in transit.

In the case of (perhaps) transit damage, Paypal covers the buyer under the "Item Significantly Not As Described" process.

 

For example, if the listing says "perfect new condition" and it arrives with a dent in it, then Paypal doesn't care whether it left that way, they only worry about how it arrived.

 

But the buyer would have to pay for return postage of the damaged item. Upon the buyer proving that they posted it, the refund will be processed by Paypal, who will then debit the seller's account accordingly.

(16 of 26)
Re: Seller is not happy with me paying by Paypal
Jul 31, 2012 10:01 PM

Why are you discussing registered post for this item anyway.

It is a metal panel round yard for exercising horses and will be freighted to the buyer.....nothing to do with Australia Post.

(17 of 26)
Re: Seller is not happy with me paying by Paypal
Aug 1, 2012 08:05 AM

Sorry Coops but believe you are wrong on both accounts.

 

The claims process you are referring to is what Aust Post refers to as ‘discretionary’ claims.  That is those claims it is prepared to pay at their own discretion, without the requirement for the buyer to take them to court. 

 

Now under the Aust Post ‘discretionary’ claims process, when it is asserted the item is not received, Aust Post want the seller to lodge the required forms if for no other reason than they have the supporting paperwork; what was sent when it was sent etc.  Then once the claim is processed they will pay the ender with the expectation that they will use it to compensate the buyer. 

 

That is the process is driven by what Aust Post considers the most efficient way of administering the discretionary claims process as distinct to who is entitled to receive the compensation, with the proof being in the fact that, where Aust Post deny a discretionary claim, it is the buyer and no the seller, who must initiate any subsequent legal action, be it in the small claims court or before the Postal Ombudsman.

 

As for items damaged in the post, there is a reason why the UK PayPal agreement makes specific mention of items damaged in transit as falling within the definition of Item Significantly Not as Described, whereas in the Australian agreement is it is missing. 

 

The reason is, in the UK the consumer protection legislation does not preclude its inclusion, whereas, here in Australia, for the purposes of our legislation its inclusion would require the seller contract out of specific rights conferred by our legislation.  That is, its exclusion from the Australian agreement is deliberate, because its inclusion creates certain legal problems for PayPal which it simply does not want to contend with.

 

 

Why are you discussing registered post for this item anyway.

It is a metal panel round yard for exercising horses and will be freighted to the buyer.....nothing to do with Australia Post.

 

My advice to buyers is the same irrespective of the carrier used.  That is, the onus is on the buyer to insure the item against loss or damage whist in transit and PayPal is not insurance.  Therefore before they give the transaction the go ahead, they had best give appropriate instructions to the seller as to what insurance, if any, they require the seller arranged on their behalf.

(18 of 26)
Re: Seller is not happy with me paying by Paypal
Aug 1, 2012 08:19 PM

My advice to buyers is the same irrespective of the carrier used.  That is, the onus is on the buyer to insure the item against loss or damage whist in transit and PayPal is not insurance.  Therefore before they give the transaction the go ahead, they had best give appropriate instructions to the seller as to what insurance, if any, they require the seller arranged on their behalf.

The problem is... Buyers probably need insurance against a dishonest seller far more than they need it against a loss in the post. Let's consider where an item can "go missing"...

a) Seller never sends it - a scammer

b) Seller incorrectly addresses the item

c) Item really does get lost in the post

d) Package is stolen after delivery (like my recently lost import)

 

Paying the seller for insurance does not fully cover you against ANY of these things.

 

a) A scammer will pocket the money (insurance = bonus)

b) Seller gets item back - so the buyer's claim is on seller, not carrier.

c) If item lost in post, buyer must claim on seller who holds the "insurance policy". The buyer CANNOT access the insurance directly unless the seller transfers it.

d) Insurance won't cover a loss after delivery

 

In the case of c) and maybe d)...

1. If the seller never insured, then nobody is covered.

2. If seller is dishonest, they can make the claim on carrier and keep the money, rather than refunding the buyer.

 

So, if the seller is 100% honest, then insurance is a good idea. But if the seller is not 100% honest, then paying extra for insurance on a $2000 item does not reduce the buyer's risk in the slightest.

 

Bottom line - if the seller is the one who arranges the insurance, then the buyer is 100% reliant on them being honest. I am unsure if I am explaining this well enough... that simply PAYING a seller for transit insurance is not 100% security against loss.

 

Personally, I'd rather take my chances with Paypal than a put potentially shonky seller. But I certainly agree that stacking the "protection" is the best idea...

1. Insure the delivery (good if honest seller)

2. Paypal Buyer Protection (good for dishonest sellers)

3. Credit Card protection (safety net if all else fails)

(19 of 26)
Re: Seller is not happy with me paying by Paypal
Aug 2, 2012 07:40 AM

For a start Coops I’m not anti PayPal.  Far from it.  Instead I believe, when it comes to inherent problems for both sellers and buyers when transacting on line, they carry out an extremely important function.  But I do have some issues with PayPal with the main one being, they could do what they do a lot better, and the way to do that is to provide a policy of insurance as distinct to a recovery advocacy service coupled with a discretionary payment.

 

You see if the transaction is unwritten by a policy of insurance, it’s up to insurer to compensation the buyer irrespective of the circumstances surrounding the loss or damage, but because the transaction was insured, this gives the insurer, in this case PayPal, a right of recovery if the loss or damage is proved to be attributable to seller/carrier fraud or theft or seller/carrier negligence. 

 

Works the same way as if you comprehensively insured your car.  You own the car and you paid to insure it.  Therefore you, the owner, get compensated.  However, if after the compensation has been paid, and if it is established the damage was caused by the negligence of the other driver, they, the insurance company has a right of recovery against the negligent other driver.

 

So let’s now put this into the context of an item not received claim.  Seller proves postage and it was sent to the correct address.  PayPal compensate the buyer but as there is no proof the item wasn’t received on account of seller negligence there is no right of recover against the seller. 

 

However if it is established that the item, though correctly addressed, was delivered to the wrong address, they PayPal will have a right of recovery against the carrier, and as long as the buyer has taken some simple precautions this is a lot simpler than most people would think.  For instance I have all my items sent to a PO Box.  This means it has to be either put in that box and only in that box (or carded to that box).  Now if AP records say the item was delivered but I say I didn’t receive it, this can only mean the item (or Card) was placed in the wrong box and in effect delivered to the wrong person.  The same thing applies if you have a secure drop off point/safe drop box. 

 

The point, the buyer gets compensated irrespective of whether there is a right of recover against the seller or carrier, and if such a right exists it’s PayPal and not the buyer problem.. 

 

So this gives rise to the question, why haven’t they taken that extra step.  That is moved from discretionary payments to provision of insurance services. 

 

Only the person who pays the premium is covered by the policy.  At this point in time ,it is the seller who pays the fees, therefore it is the seller who would be the insured.  Therefore to shift the insurance from the seller to the buyer, this means it’s the buyer who has to pay the PayPal fees. 

 

I’ll let you join the dots from that point onwards.

(20 of 26)
Re: Seller is not happy with me paying by Paypal
Aug 6, 2012 02:59 AM

Stick with pay pal to protect yourself.

(21 of 26)
Re: Seller is not happy with me paying by Paypal
Aug 10, 2012 01:40 PM

For large amounts I would definitely use paypal, it can take from 5 to 7 days for the seller to receive the funds into their bank accounts, which unless they have a float to cover large amounts of postage they may have to wait for the funds to get to their account.

 

e-cheque can add an even longer wait, but if you want security it is worth it.

 

Jenny

(22 of 26)
Re: Seller is not happy with me paying by Paypal
Aug 10, 2012 04:46 PM

I just happened to notice your complaint,I no longer sell on eBay from the time that eBay bought PayPal out and forced sellers to accept it as the one and only method of payment until the ACCC stepped in and with people power forced eBay to offer direct deposit also. The reason sellers don't like Paypal is because they lose another cut out of their final price,they are charged not only by eBay when item sells but if payment is thru Paypal then that third party takes a cut out also.Not fair at all on the seller.I;'ve never ever had any problem with my buyers paying thru direct deposit.

As long as you check the feedback of your seller and he/she is up front with any queries from buyer,then I wouldn't hesitate to pay by direct deposit but then again,it's up to you and the seller to work that out BEFORE the auction bids are placed.

Hope this explains just a bit on where sellers stand in relation to eBay and Paypal,

Cheers

Louise

(23 of 26)
Re: Seller is not happy with me paying by Paypal
Aug 10, 2012 05:17 PM

Louise, if you are going to give information at least make it correct information.

At no stage was paypal the ONLY method of paying on ebay. Paypal and ebay gave in to pressure before the policy was implemented and allowed sellers to continue offering other forms of payment as long as they offered paypal as a safe payment method.  The policy has since been upgraded to allow a choice of safe payment methods of which paypal is still the most popular.

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