I noticed you do not quote your DGL on your perfume auctions,

maybe you forgot to quote the DGL number on the outside of the one missing parcel and aust post have picked that up and of course not forwarded it to the buyer.

all perfumes must have your DGL number and declaration on the front of the parcel.

~~ ~~ ~~ Those who do right, have nothing to fear.

Just another suggestion-you may like to consider starting another id for buying only rather than combining both on same id.

Also,whatever you do,DON'T even think about leaving a positive with a negative comment for the buyer as against ebay policy.

I'd rather hug a porcupine than answer another "Where is my feedback? " question.

40andstillnaughty wrote:

thankyou for all the advice..I may set up another account just for selling..I used my  personal one because I have a few good feedbacks..I will definately look at click and send..most buyers don't want to pay for registered post....

//but are you  quoting your DGL number and declaration on every parcel??

wthout it aust post will NOT forward any perfume sales

~~ ~~ ~~ Those who do right, have nothing to fear.

It is a bit unlikely that the OP would be able to replace the perfumes....most of them are part used so it is unlikely that she has more than one of them.

Somehow I think the DGL information is being ignored....maybe not what she wants to hear?

lyndal1838 wrote:

Somehow I think the DGL information is being ignored....maybe not what she wants to hear?

Maybe, or maybe the fact that nobody has explained what this mysterious DGL actually is.

It's a Dangerous Goods Licence. http://auspost.com.au/personal/dangerous-goods-personal.html

Here is the eBay page that refers to it. It doesn't seem to mention perfume, but that doesn't mean that it's exempt...

http://pages.ebay.com.au/help/policies/hazardous-materials.html

lyndal1838 wrote:

BTW most perfumes are termed dangerous goods so I think Australia Post requires the declaration for all of them to avoid any confusion.

I read somewhere ages ago that there was a "alcohol level" above which it was classified as dangerous. But I can't remember where I read that (maybe the AustPost guide?), and I am not sure how you could test it anyway.

I've never sold perfume and don't intend to, so I am not really 100% sure of the details about this. As you say, it's a lot easier just to class them all as dangerous.

the3coopers wrote:

lyndal1838 wrote:

Somehow I think the DGL information is being ignored....maybe not what she wants to hear?

Maybe, or maybe the fact that nobody has explained what this mysterious DGL actually is.

 

It's a Dangerous Goods Licence. http://auspost.com.au/personal/dangerous-goods-personal.html

 

Here is the eBay page that refers to it. It doesn't seem to mention perfume, but that doesn't mean that it's exempt...

http://pages.ebay.com.au/help/policies/hazardous-materials.html

admittedly coops I was just being a bit naughty deliberately not stating what a DGL was thinking the OP may say, 'what's that"?... showing she obv.1. didnt have one 2. didnt know about it.... as it is she obviously knows, and ignores.

i think

~~ ~~ ~~ Those who do right, have nothing to fear.

Hi All

I was not aware of the DGL and I will definately look into it..I have found a courier service to send the perfumes by road which I think might be the way to go about it..thankyou all so much for the advice..BTW there is a very big market for truly vintage perfumes and older perfumes rarely spoil...

Cass

“Registration is for your protection, you either pay for it or you refund/replace if a buyer says they did not receive their parcel”.

How many more times are you going to incorrectly advise both buyers and sellers on this point.

Buyers pays by PayPal. 

Seller packs the parcel which is addressed with label produced from importing the buyers address from eBay after verifying it is the same address as contained on PayPal.  Therefore there is no issue as to whether it was sent to the correct address.

It is sent by regular parcel post with a coded label produced by the Aust Post counter staff, which is affixed to the parcel and the seller is provided with a receipt which provides details as to the postage paid and the postcode to which the item was sent.  Therefore there is no issue as to the fact it was sent.

Buyer says the item was never received.  

The reason why the postal label contains a bar code is so that Aust Post can record the parcel into and out of the system, and on the basis of those records, advise the parcel was delivered.

Buyer puts in a PayPal claim.

Because it was sent regular post, PayPal finds for the buyer.

Seller disputes the decision.

Once the decision is disputed, what PayPal decides it will accept as proof of postage becomes irrelevant.  Instead what is now relevant is what the judicial process says is proof sufficient to prove postage, and on the basis of the facts as provided, unless PayPal has proof the seller is lying and the onus is on PayPal to prove the seller is lying,  then the finding will almost certainly be it was posted and posted to the correct address.

Outcome PayPal’s decision is reversed.

That is, this is the new eBay, populated by savvy sellers who have at least basic qualifications in business studies, which includes a commercial law component, seller know their rights and not afraid to assert them.

Extract from PayPal document headed “Proof of Shipping”

Buyers and sellers, at the very least, must provide documentation that includes the date the item was sent, plus one of:

An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable)

The recipient's delivery address showing at least the state, city and postcode (or international equivalent)

A receipt from Australia Post showing at least the recipient's suburb, city or postcode (or international equivalent)

The question is simply as a buyer am I protected if the item does not arrive due to it becoming lost in transit, misdelivered or any other number of failings due to Australia Post or other carriers?

Unless I have mistaken your statement in what you have posted to this thread, if a buyer needs to make an INR claim and the seller disputes that the item wasnt recieved the buyer wouldn't be covered. Isn't this dependant on the method of postage?

Some time ago Paypal changed their buyer protection policy to state that if a seller can provide proof of postage then a buyer may not be covered.

From Paypal:-

If the seller has provided valid Proof of Shipment in relation to an Item Not Received claim, you may not be eligible and we recommend that you obtain postage insurance to avoid misdirected postage.

So basically if the seller can prove postage to the address provided on the Paypal payment if Australia Post lose the parcel, misdeliver it, if it gets stolen after delivery etc the buyer may not be covered by Paypal.

Before the changes to the Paypal User Agreement Paypal would usually cover the buyer out of their own funds if the Seller was covered under the Seller Protection Policy but that has now changed.

Added to that Australia Post are, as a general rule, no longer paying out compensation for parcels which don't require a signature (with the exception of express post parcels which they still pay compensation for up to the value of $50.00 for the standard express post satchels).

This means, that unless a higher priced postage service is used, there really is no coverage for parcels which go missing.