topic Re: Faulty Shoes in Buying

Faulty Shoes

tonic3757 — Fri, 31 May 2019 00:42:20 GMT

I purchased a pair of Salomon shoes on 20th February for hockey. The first round of hockey was April 6, I purchased them early to have them in time. The stitching on the shoes broke I think May 11 when I was putting them on. I messaged the seller on May 14, sent pictures and requested a replacement as they are faulty.

They replied they cant refund or exchange as its been more than 30days since I received them and offered to send another pair if I paid them at a slightly reduced price.

Is this right? The product was faulty and broke after being worn 6 times. They have since broken even more and cant be worn so I have to throw them away. Am I entitled to a replacement?

Thanks

Re: Faulty Shoes

collect247 — Fri, 31 May 2019 00:52:25 GMT

Ebay's MBG is only 30 days but if you paid with PayPal you have 180 days to open a case.

Re: Faulty Shoes

*tippy*toes* — Fri, 31 May 2019 00:53:28 GMT

Did you purchase then from a Chinese/Asian seller? If you did, then they were probably fakes and poor quality. You could try and open a dispute through PayPal for item not as described, but as they arrived intact, it's an each way bet whether you would win or not.

Re: Faulty Shoes

Anonymous — Fri, 31 May 2019 00:55:34 GMT

You could also try emailing a complaint to the company who manufactures them

Re: Faulty Shoes

collect247 — Fri, 31 May 2019 01:04:26 GMT

Salomon shoes are sold in Australia and are of quality so if OP did purchase them from over seas then they're probably fake.

Re: Faulty Shoes

*tippy*toes* — Fri, 31 May 2019 01:16:50 GMT

The shoes came from China, so definitely would be fakes. Interestingly, the seller currently only has men's Salomon shoes listed. They say Salomon in the title, but the item specifics say they are unbranded. The OP has fallen for the oldest trick in the book. Looked at the title and the price and that was it. Probably a $70 lesson learned the hard way unfortunately.

OP, I would still try for a PayPal dispute. Given it's a Chinese seller, they will try to convince you that you need to close the dispute before they can refund. Don't do it. Do not close the dispute until you either have a refund, or PayPal closes it themselves. Once it's closed, it can't be reopened. If you close it early, you'll never hear from the seller again. They may also try to offer you a partial refund. Probably in the vicinty of $5.

Re: Faulty Shoes

brerrabbit585 — Fri, 31 May 2019 01:30:35 GMT

Yep, Chinese seller with 99.2% feedback. One feedback for these shoes says cheap knock off. More than one neutral (negative comments) for these shoes!

Re: Faulty Shoes

Anonymous — Fri, 31 May 2019 01:34:05 GMT

Good work, I did'nt have time to take a look and check

Ignore my reply then, OP as the company won't help if the product is an Asian knock off

Re: Faulty Shoes

tonic3757 — Fri, 31 May 2019 02:04:14 GMT

I know they were fake, I didnt fall for anything, I know how much real ones are.

I have purchased these shoes for $40 previously and they lasted three seasons of hockey so I had no issue buying another pair. I have gone back to the first pair I purchased, the laces are fraying but they are ok for now till I buy another pair.

I bought through paypal so will try a dispute with them, thanks!

Re: Faulty Shoes

brerrabbit585 — Fri, 31 May 2019 05:44:53 GMT

This seller has only been around since last year so the fakes you bought last time would most likely be different to the fakes you bought this time, which means you were taking a chance buying them.

Re: Faulty Shoes

gutterpunkz05 — Fri, 31 May 2019 06:16:18 GMT

@tonic3757 wrote:
I know they were fake, I didnt fall for anything, I know how much real ones are.

I have purchased these shoes for $40 previously and they lasted three seasons of hockey so I had no issue buying another pair. I have gone back to the first pair I purchased, the laces are fraying but they are ok for now till I buy another pair.

I bought through paypal so will try a dispute with them, thanks!

Umm!!! Are the laces from the new fakes, interchangeable with the old fakes.

Re: Faulty Shoes

countessalmirena — Fri, 31 May 2019 08:25:30 GMT

eBay's Money Back Guarantee is not a warranty; eBay explicitly say so.

PayPal Buyer Protection is also not a warranty; PayPal explicitly say so.

If something that you purchased is damaged on arrival, you have protection. But warranty is another issue. You only have an enforceable warranty by purchasing from a genuine seller (and for ease of enforcing that warranty, your best bet will be if the seller is an Australian business).

SOAPBOX

I'm really not sure what to say given that you have posted that you knowingly purchased fakes. I am sure that you know the implications of that. When you said "I purchased a pair of Salomon shoes", you know that you didn't. You bought generic knock-offs made in a Chinese factory with no regard for quality materials or workmanship.

Why would you do that? If you're just looking for cheap sports shoes, I'm sure you could find some that aren't knock-offs from Australian stores, and they'd last for as least as long as the fake shoes.

If it's the brand name that you want, I don't think any buyer has the right to give the impression of wearing a certain brand of clothing or shoes while knowing that the item is fake; the workmanship is not going to be of the same standard as the actual brand, which damages the brand in the eyes of anyone who sees you wearing those shoes but isn't informed that they're Chinese eBay fakes. The shoes won't last as well, and won't fit as well, as the originals. The company itself have legal rights against you as the purchaser if you knowingly buy fake goods.

As the Australian Border Force page states, ❝Importing and selling counterfeit goods is illegal and can result in prosecution.❞ This applies to importing for personal use as well as importing for the purpose of re-selling.

Normally I am as mild-mannered as Clark Kent. I've been criticised before (and no doubt will be again) for being self-righteous or prissy about the issue of knowingly purchasing brand name counterfeits. I'm not posting an attack upon you, but rather upon the practice of supporting the knock-off and counterfeiting industry. You're clearly playing hockey at a level of competence that should make you proud and happy; I don't think your competence will be affected by the type of shoes you wear (unless you're at that extreme level where the slightest edge can make the difference in play). Have you bought the genuine Salomon shoes in the past? Can you say from your experience (if you have) what sort of differences there are in quality and fit and how long they last? Would less expensive brands not do?