topic Re: Returned item, eBay provided wrong return address label? in Buying

Returned item, eBay provided wrong return address label?

kratos_1000 — Thu, 12 Sep 2019 01:26:34 GMT

I returned an item using a prepaid auspost label provided from eBay, however, the address on the label was the seller's previous/old address, he now lives somewhere else. I think from here on it should be up to the seller to sort things out.

I don't want to have to keep chasing this up even more, how can I get my refund?

Re: Returned item, eBay provided wrong return address label?

imastawka — Thu, 12 Sep 2019 03:16:58 GMT

Yes, seller's fault for not updating their details with ebay.

Ask ebay to step in on the case to get your refund.

Re: Returned item, eBay provided wrong return address label?

kratos_1000 — Thu, 12 Sep 2019 05:20:42 GMT

I see, I already asked ebay to step in to get the refund in the first place, after they sent the label, i put the tracking details and now the case appears to be closed, i can't update anything about the refund. I think i will have to call eBay, no way around it -.-

Re: Returned item, eBay provided wrong return address label?

imastawka — Thu, 12 Sep 2019 05:43:35 GMT

Use the 'Call me back' option.

You'll get a better CS person, and not some overseas operator reading off a screen.