topic Re: wrong item sent, TWICE! in Buying

wrong item sent, TWICE!

davidc4430 — Tue, 30 Jun 2020 01:20:32 GMT

i keep aquarium fish so i buy aquarium items often

so i ordered a new filter unit from a seller on ebay only for it to arrive and its the wrong unit!

very annoying of course

the thing is its the second time ive had exactly the same mistake by 2 different sellers

odere a particular filter unit and recieve the wrong one!

i like to have the same unit in all my tanks so spares ect are easily exchanged between units

now once again i have to return this wrong unit and hope i get the correct one as a return!

Re: wrong item sent, TWICE!

tazzieterror — Tue, 30 Jun 2020 01:36:50 GMT

Perhaps take a photo of an existing filter you have and message the seller with it prior to purchasing to confirm they're going to send the correct one.

Re: wrong item sent, TWICE!

joztamps — Tue, 30 Jun 2020 01:41:52 GMT

@davidc4430 wrote:
i keep aquarium fish so i buy aquarium items often
so i ordered a new filter unit from a seller on ebay only for it to arrive and its the wrong unit!
very annoying of course

the thing is its the second time ive had exactly the same mistake by 2 different sellers
odere a particular filter unit and recieve the wrong one!

Very fishy.

Re: wrong item sent, TWICE!

bikeden — Tue, 30 Jun 2020 07:09:41 GMT

Possibly same seller with same product and same inventory error. They all cut and paste their suppliers information without checking. Sounds like a Red Herring..

Re: wrong item sent, TWICE!

sandypebbles — Tue, 30 Jun 2020 07:11:16 GMT

I see what you did there

Re: wrong item sent, TWICE!

tazzieterror — Tue, 30 Jun 2020 07:11:36 GMT

It's overlooking small but important details like these that can cause a business to eventually tank....

Re: wrong item sent, TWICE!

davidc4430 — Tue, 30 Jun 2020 10:35:55 GMT

been in contact via phone

its a real shop in queensland

guy phoned me and said i'm the 3rd customer who was sent the wrong filter by a 'staff member'

as it was a free post item hes trying to work out a way to return it

it was delivered by australia post

it weighs about 5kg so postage might be a lot? country sa to queensland

Re: wrong item sent, TWICE!

davewil1964 — Tue, 30 Jun 2020 11:43:08 GMT

If it's UNDER 5kg, depending on size it could go flat rate. But that's his problem. If it was indeed a staff member it's between the boss and the (ex) employee.

Re: wrong item sent, TWICE!

countessalmirena — Tue, 30 Jun 2020 15:48:58 GMT

The shop bears the responsibility for the wrong filter.

Re: wrong item sent, TWICE!

davidc4430 — Tue, 30 Jun 2020 17:54:29 GMT

ive used australia posts parcel postage calculator and with signature from me to brisbane its $42

i'm not covering that

so what happens with an item sent free post when you need to return it

i can easily take it to a post office and fork out the cash to send it back but how do i get re-embursed?

Re: wrong item sent, TWICE!

lyndal1838 — Tue, 30 Jun 2020 18:13:26 GMT

It is the seller's problem. He does seem to be taking responsibility for the mistakes so just wait for him to offer a solution.

Obviously he has to pay for the return postage even if you have to pack it up and send it.

The easiest way would be for you to get a postage quote and him send the money to your paypal account before you send it.

If you go through an ebay dispute they will force the seller to pay for the return postage.

Re: wrong item sent, TWICE!

tazzieterror — Tue, 30 Jun 2020 18:36:47 GMT

As Lyndal pointed out even when postage is "free" it's still the seller's responsibility to cover return shipping in a situation like this where the incorrect item has been sent.

To keep things from getting messy you should handle it all through eBay's MBG return request. This will present the seller with the option to provide you with a return shipping label that you print out and attach to the return.

Even if they can't provide one, or choose not to, you can still ask eBay to provide you with a return label on the seller's behalf. It saves waiting to be reimbursed by the seller or eBay if you were to cover the cost of the return yourself.

Re: wrong item sent, TWICE!

davidc4430 — Tue, 30 Jun 2020 22:07:41 GMT

the first time i was sent the wrong filter the seller imediatly sent me the correct filter and included a post label for me to put on the wrong one to send it back

clean easy no tears

Re: wrong item sent, TWICE!

lyndal1838 — Wed, 01 Jul 2020 01:20:02 GMT

So what is he proposing for the second return?

Why does he not do the same again?

Re: wrong item sent, TWICE!

zanadoo_56 — Wed, 01 Jul 2020 02:36:02 GMT

The original post says it's two different sellers.

Re: wrong item sent, TWICE!

lyndal1838 — Wed, 01 Jul 2020 03:19:20 GMT

Ooops, did not recheck the OP....just assumed the item was from the same seller.

The first seller did the right thing....lets hope the second seller also does the right thing.

Re: wrong item sent, TWICE!

davidc4430 — Mon, 06 Jul 2020 06:56:42 GMT

so today arrived the correct filter

i still have the incorrect filter and now waiting for the seller to let me know what he wants done with it

i took it to the post office and got a quote of $38 to ship it back

i let him know

Re: wrong item sent, TWICE!

davidc4430 — Thu, 23 Jul 2020 04:56:10 GMT

update

since my last post the seller has failed to organise a way to return the wrong filter

havent heard from him since the 13th july when he was 'sorting something out'

so i have the correct filter but still have the wrong filter he sent first.

how long does he have to 'sort it out'?

i took the filter to my local post office and got a qoute of $38 to send it back

told the seller that about a week before his last message

i dont want to find ive been charged for the thing behind my back.

Re: wrong item sent, TWICE!

lyndal1838 — Thu, 23 Jul 2020 08:50:17 GMT

Just do nothing.....you have the correct item so just wait. If the seller wants the wrong one back he can organise to get it.

He cannot charge you any more.

Unles you opened a proper dispute the seller can take as long as he likes.....it would probably have timed out by now anyway.

Re: wrong item sent, TWICE!

davidc4430 — Thu, 23 Jul 2020 08:52:49 GMT

the guy must read the boards as he just contacted me with a return label i can print out

see how it goes tomorrow