topic Re: First Unpaid Item Case! in Buying

First Unpaid Item Case!

aussietastic — Wed, 17 Oct 2012 05:48:57 GMT

Hello fellow eBay'ites,

Just found an unpaid item case has been opened against me by a Chinese company listing on eBay AU, for some items I purchased and paid for by Paypal seven days ago and have received a postal tracking number.

Does this mean I may go to Jail?

Re: First Unpaid Item Case!

carly2579 — Wed, 17 Oct 2012 05:54:43 GMT

no dont be silly just email/contact the seller and explain you paid did you pay via paypal??

Re: First Unpaid Item Case!

carly2579 — Wed, 17 Oct 2012 05:55:45 GMT

also even paying by epaypal payments can be delayed did you pay via a e cheque?? they take at least 5 days to clear

Re: First Unpaid Item Case!

aussietastic — Wed, 17 Oct 2012 06:03:42 GMT

It was just Paypal linked to my bank account.

I thought there could be problems because I sent some emails asking about the items and the reply's were barely understandable with the broken English.

But I'm not racist!

I've sent info to customer support.

Re: First Unpaid Item Case!

curraone — Wed, 17 Oct 2012 06:06:04 GMT

It's important to respond within the paypal dispute process

Just find your transaction receipt for your payment, and put it in the reply saying that it has been paid for.

Re: First Unpaid Item Case!

carly2579 — Wed, 17 Oct 2012 06:07:05 GMT

also did you make sure you had enough money in your account?? i pay via paypal with my mastercard( not credit card) and there have been times where i thought i had money in my bankcard and didnt

Re: First Unpaid Item Case!

aussietastic — Wed, 17 Oct 2012 06:13:24 GMT

Oh! Sorry, I probably should mention it is for a total of US$2.00

Re: First Unpaid Item Case!

phorum_junkie* — Wed, 17 Oct 2012 06:41:50 GMT

Log into your Paypal account and see what the payment status says, if it says the payment is uncleared, completed or cleared then the seller should have been unable to open an unpaid item dispute. If the psyment is showing as unclaimed then you have paid to the wrong email address and should check if this is your mistake or the seller's, if the seller's then email them with the transaction id and tell the to claim the payment. If it is showing as canceled then it means your bank has refused the Paypal request and you will have to sort thatt out and pay again.

Do go to your purchase history first and check that you have paid for everything, could you inadvertently doubled up on BINs?

Re: First Unpaid Item Case!

aussietastic — Wed, 17 Oct 2012 06:57:59 GMT

Mmmm.... Very sensible reply!

Very close to finding the loop-hole.... paypal says "completed", but they still opened a non payment case?

More info is that I bought 6 items paid for all at once and they opened a case on only one item and yet I payed the amount they asked?

Re: First Unpaid Item Case!

digital*ghost — Wed, 17 Oct 2012 08:28:02 GMT

Just a possibility here, but it's likely your seller has set up the Automatic Unpaid Item Assistant, which will open and close the disputes on their behalf, in general, it only works with electronic payments like PayPal, and shouldn't have been possible on an item paid for with PP, but there seems to be some sort of a glitch at the moment with eBay's records of payment and that may have triggered the dispute.

One of the items I purchased and paid for last week (which also has apparently already been posted), is now showing as unpaid. This was an instant payment with funds already in my account, and to a seller I buy from on an almost weekly basis, so there is no doubting the payment went through (I double checked my account just to make sure and the status is Completed). If they're a high volume seller, they probably just rely on Selling Manager Pro to tell them things like what's awaiting payment, what needs to be posted and so forth, so if their account is telling them, albeit wrongly, that an item is unpaid, they might not have picked up on the error - communicating this may be a problem by the sounds of it, but if worse comes to worse, you will be able to appeal any strike that's issued and have it removed.

Sellers can also manually unmark items as Payment Received (meaning they indicate that payment hasn't been received), but I don't know what happens if they do that when the payment was made via PayPal, and whether unpaid item cases can then be opened.

Re: First Unpaid Item Case!

*new2vintage — Wed, 17 Oct 2012 10:25:01 GMT

$2.00. 😮 😉

Re: First Unpaid Item Case!

beadingstore — Wed, 17 Oct 2012 11:23:44 GMT

As a seller I have on numerous occasions (I would estimate at least once a month) have buyers send me a message letting me know that they had paid for an item - when I look further I have found that the buyer has purchased twice without realising, whether by human error or a computer glitch it does not matter - once the problem is established it is easily fixed. I would check my ebay purchase history and communicate with the seller.

Re: First Unpaid Item Case!

phorum_junkie* — Wed, 17 Oct 2012 11:35:44 GMT

Look at your invoice again and make sure all 6 items are included. Sometimes large companies invoice separately for one or more items if they are coming from a different warehouse.

Re: First Unpaid Item Case!

aussietastic — Fri, 19 Oct 2012 10:56:25 GMT

Thanks for the replies.

In the unpaid item case message it says "If you've already paid and think payment should have been received by now, please contact eBay Customer Support." Which I did and got a reply back yesterday pretty much saying contact the seller and sort it out yourself ?:|. If the seller closes the case you can make an appeal?:|.

Isn't this why eBay...Oops....I mean ebay (Uh Oh!, spell check disagrees with the new logo), gets paid all these fees to function as a company and investigate any problems on both sides of the fence?

Anyway,I sent a message to the seller outlining the situation as plain as possible and got a message back today saying - "yes have checked and payment marked for,ok". I assume this is all good? However "My eBay" says case is still open, should this close when the seller confirms payment?

Cheers.

Re: First Unpaid Item Case!

the_hawk* — Sat, 20 Oct 2012 07:40:01 GMT

Just reply to dispute with proof from paypal you have already paid and in the notes section lat the seller know you are not happy.

Re: First Unpaid Item Case!

phorum_junkie* — Sat, 20 Oct 2012 09:23:12 GMT

Just ignore it, unless the seller closes it it will just time out, if they inadvertently close it giving you a strike then you just appeal it to ebay giving the Paypal details and the strike will be removed.

Re: First Unpaid Item Case!

aussietastic — Mon, 22 Oct 2012 05:35:35 GMT

Mmmm....Well....I got an unpaid item strike!

Now I am going to jail.:_|

The thing that gets me though is that I have already sent customer support the PayPal transaction number and copies of the emails and they weren't interested. Now I've just had to do the whole thing again for this appeal.....what a convoluted process!

And don't forget the items have been posted, I'm curious to see what rolls up and I read somewhere here that if the item has been posted it is against policy to open a case?

Anyway, we'll see what happens.

Thanks for the advice.

Re: First Unpaid Item Case!

calsof — Mon, 22 Oct 2012 05:42:42 GMT

Now I am going to jail.:_|

hehehe

This is funny :^O

Tell me you were really scared. All the lovely buyers that never end up paying sellers... we should make a special jail for them. Don't worry, you won't go in. The convoluted appeal process will have concluded positively in your case by then ]:)

Re: First Unpaid Item Case!

aussietastic — Mon, 22 Oct 2012 06:09:59 GMT

Tell me you were really scared

Ummm.........Yes.:|

If I do go in the pokie, I'm sure you will come and bail me out.;-)

cheers

Re: First Unpaid Item Case!

calsof — Mon, 22 Oct 2012 06:13:20 GMT

See? If eBay boards had a LIKE button, just like Facebook, that's what I'd be pressing right now... just to reassure you that I would come and bail you out, you criminal, you 😉