topic Re: Wrong size sent in Buying

Wrong size sent

river_daisy — Mon, 15 Nov 2021 10:53:55 GMT

I have just recieved a Hungry Caterpilar baby romper suit I ordered on Ebay. It is really quite lovely but it is not the size "00" I ordered. It is more like a size 2 or 3 - 18" long from neck to crotch and 12" wide and the hat fits me! I have contacted the seller but am yet to hear back from her. I read on this forum that I am to pay the return postage in order to get a refund. Am I reading this correctly? It seems unfair that I should be out of pocket for the seller's mistake.

Re: Wrong size sent

jellybirddesigns — Mon, 15 Nov 2021 14:18:10 GMT

If the item is not as described and the seller wants it back, they will need to issue you with a return postage label (assuming it was an Australian based seller). Their only other option really is to refund.

The only time you are responsible for postage is if you change your mind about an item you receive, so please don't worry about that.

Give the seller a day or so to respond and then open a case for "Not as Described". Please do NOT let a seller string you along with any promises to send another one. You can always repurchase once you have been refunded.

However, is this item not something that you can use as the child gets bigger? So maybe it's a mistake now, but can be useful in the future?

Re: Wrong size sent

papermoon.lady — Mon, 15 Nov 2021 17:34:51 GMT

Yes, do what jelly suggested.

Sizes can be quite deceptive because they vary with brands and it is always better to ask if the seller hasn't indicated the measurements.

Re: Wrong size sent

sugar249 — Mon, 15 Nov 2021 20:46:14 GMT

@river_daisy wrote:
I have just recieved a Hungry Caterpilar baby romper suit I ordered on Ebay. It is really quite lovely but it is not the size "00" I ordered. It is more like a size 2 or 3 - 18" long from neck to crotch and 12" wide and the hat fits me! I have contacted the seller but am yet to hear back from her. I read on this forum that I am to pay the return postage in order to get a refund. Am I reading this correctly? It seems unfair that I should be out of pocket for the seller's mistake.

If it is truely the wrong size open the item not as described claim, and postage, etc should be sorted.

But from my reading of your details, what size does the actual tag on the item say. You mention dimensions, but not what size is actually written on the tag.

Sizing in clothing has never being an exact size, and can be very subjective, so if the tag says ''00'', in my opinion you don't have a leg to stand on, although Ebay may side with you.

Re: Wrong size sent

springyzone — Mon, 15 Nov 2021 21:11:52 GMT

@river_daisy wrote:
I read on this forum that I am to pay the return postage in order to get a refund. Am I reading this correctly? It seems unfair that I should be out of pocket for the seller's mistake.
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You read the wrong information. No, you don't have to pay return postage for an incorrect item sent to you.
If you were to have had a change of mind about a product and the seller allowed returns, that would be different. You would be up for return postage costs then.

The first thing you need to do is as sugar suggests and look at the tag. If it says size 00 then it may just be a brand that runs big. Brands can vary quite a lot and their definition of what age group would best fit in the garment can vary too, believe it or not.
Have another look at the original ad and see if there is any guide as to that.

If the tag is indeed wrong, then you can open a claim for an item not as described, or sent the wrong item. Just make sure you do it within 30 days of receipt or you won't be able to make an ebay claim. You can open it independently of the seller, whether or not you have heard back from them.

If the tag says 00 though and you think it is incorrectly labelled, that is a murkier sort of situation. I know sometimes baby outfits can look absolutely massive if the baby isn't in that size yet. But sometimes size 00 will take some babies to 12 months and beyond. What I am saying is it may not be as long as you think before the baby fits into the outfit.

Re: Wrong size sent

river_daisy — Mon, 15 Nov 2021 23:44:17 GMT

Thank you so much for your replies - very helpful. I am no sure why but there is no size tag on this item. The cardboard tag is cut, so am wonder if it is perhaps a "factory second" although, to me, it looks perfectly fine. The seller has still not responded. I will give her another day or so, then open a dispute.

Thank you again for your help.

Re: Wrong size sent

sugar249 — Mon, 15 Nov 2021 23:54:07 GMT

@river_daisy wrote:
Thank you so much for your replies - very helpful. I am no sure why but there is no size tag on this item. The cardboard tag is cut, so am wonder if it is perhaps a "factory second" although, to me, it looks perfectly fine. The seller has still not responded. I will give her another day or so, then open a dispute.

Thank you again for your help.

Personally I don't think Ebay should entertain your claim, unless there was specific sizing in the ad, which you havent mentioned.

Sadly Ebay may side with you, but clothes sizing is so widely different

Re: Wrong size sent

papermoon.lady — Tue, 16 Nov 2021 00:00:52 GMT

Can you please give us the item number, so we can have a look at the listing?

Re: Wrong size sent

papermoon.lady — Tue, 16 Nov 2021 00:07:21 GMT

Well, if it had a dropdown menu and you selected 00, the size it should be in your order, so eBay should refund you.

Re: Wrong size sent

river_daisy — Tue, 16 Nov 2021 01:43:56 GMT

Item: 14-7822-98095 (drop down menu - '00' ordered. I am thinking I will keep the outfit until my grandaughter is old enough to wear it, however, I feel I should leave neutral feedback and an explaination for the benefit of another buyers.

Re: Wrong size sent

papermoon.lady — Tue, 16 Nov 2021 01:49:01 GMT

I was actually thinking the same, but I thought it was your decision. If it had been too small it would have been worse, but she will grow up quickly, so if you like it you can keep it and use it in a few months.

Re: Wrong size sent

sugar249 — Tue, 16 Nov 2021 01:51:01 GMT

@river_daisy wrote:
I feel I should leave neutral feedback and an explaination for the benefit of another buyers.

Why penalise a seller because your view of what an ''00'' should be is unrealistic.

Re: Wrong size sent

jellybirddesigns — Tue, 16 Nov 2021 02:35:52 GMT

I agree with @sugar.

If there is no label on the outfit, then it's entirely possible that the sizing on this garment just runs big. Although how the seller would know which size they're sending would then be a bit of a mystery since there's no information on the garment.

But wait to see what the seller says first.

Re: Wrong size sent

river_daisy — Tue, 16 Nov 2021 06:07:58 GMT

Just hear back from the seller: "You must have a very small baby". I do not, but I think it is best to just let this one drop - no feed back.

Re: Wrong size sent

sugar249 — Tue, 16 Nov 2021 06:36:00 GMT

@river_daisy wrote:
Just hear back from the seller: "You must have a very small baby". I do not, but I think it is best to just let this one drop - no feed back.

Again you are making a subjective comment by saying you do not have a small baby. Most parents and grand parents are a little biased, and really spin it the way they want.

I'm glad common sense has prevailed and you aren't leaving feedback

Re: Wrong size sent

springyzone — Tue, 16 Nov 2021 08:26:22 GMT

@river_daisy wrote:
Item: 14-7822-98095 (drop down menu - '00' ordered. I am thinking I will keep the outfit until my grandaughter is old enough to wear it, however, I feel I should leave neutral feedback and an explaination for the benefit of another buyers.

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To me, that sounds like a fair enough thing to do.

It is odd the garment has no size tag, which makes me wonder if the seller has taken a guess as to size.

But if your granddaughter is wearing a range of size 00 clothes from other places and they fit fine and this item is way too big, then I think it would be helpful to give feedback that just says something like-beautiful item but the size runs quite big.

I know when I look at review sites for shoes, clothes etc, that's one of the main things I want to know-if sizing is small, average or runs bigger. What colour dot you gave the feedback is up to you. You could make it positive or neutral, your choice.