topic Re: Item not received. in Buying

Item not received.

collectaholic2010 — Tue, 08 Mar 2022 01:19:26 GMT

Hi. I purchased and paid for item #403413397846 on 15th Feb. Seller put sent 17th Feb. It's now 8th Mar and no sign of this items. Sent a message to the seller on 4th Mar with no reply. This was the first time I have paid for an item with Afterpay as I always use Paypal. Is there any way I can be refunded the payments I have made as I'm not happy with this seller.

Re: Item not received.

twyngwyn — Tue, 08 Mar 2022 01:44:03 GMT

Is that item # correct? Did it have tracking? Where was it coming from?

Re: Item not received.

sandypebbles — Tue, 08 Mar 2022 01:45:53 GMT

I could not find such an item number when I checked

OP, what was the estimated delivery date?

Re: Item not received.

collectaholic2010 — Tue, 08 Mar 2022 02:11:07 GMT

#4034413397846

Order numbers 19-08264-33184

Orders total %359.30 incl postage

Item coming from Warwick QLD.

Est. Delivery Feb 21 to 24

Standard postage

Re: Item not received.

padi*0409 — Tue, 08 Mar 2022 02:21:41 GMT

You have up to 30 days after the final ETA to open a case with eBay's MBG.

https://pages.ebay.com.au/ebay-money-back-guarantee/index.html

Edit. That second item number doesn't show up either.

Re: Item not received.

papermoon.lady — Tue, 08 Mar 2022 02:32:36 GMT

I cannot find the item either (based on the item numbers you shared).

Do what Padi suggested before it is too late (don't try to communicate with the seller any more - you sent them a message and they still have the chance to reply, but don't waste any more time).

Re: Item not received.

padi*0409 — Tue, 08 Mar 2022 02:37:53 GMT

Just to add to my post. DO NOT close the case until you are completely satisfied with the outcome, once a case is closed it CAN'T be reopened again.

Re: Item not received.

michellebartley — Tue, 08 Mar 2022 03:06:58 GMT

When you get refunded by Afterpay they will refund you just the payments you have made to them.

Re: Item not received.

hbrih3 — Tue, 08 Mar 2022 04:18:39 GMT

Good luck with that now that eBay has gone to the dogs and changed the way it handles items not received. I bought an item in January #224798317649 and no sign of item so after it was overdue I tried using Aus Post tracking to find out where it was and I got a "We couldn't find your tracking number" message. I asked the seller to provide the right number but he refuses to do so instead using the tracking number he provided eBay to show me the item is still in transit. Original ETA was 9Feb-18Feb then it jumped to 9Feb-23Feb and now is 9Feb-23Mar so as long as the item has not been delivered and ETA keeps moving eBay is not doing anything about it. Scammers selling on eBay can probably take advantage of that providing fake tracking numbers so bad luck if you used Afterpay, at least with PayPal you could ask them for a refund.

Now that Aliexpress has started using Paypal and eBay is using bots to sort out issues I started using both of them to do my buying since they are both as bad as each other when it comes to dealing with any issues.

Re: Item not received.

jellybirddesigns — Tue, 08 Mar 2022 04:30:19 GMT

You can't name the seller on the boards, but can you find another item they are selling and put the item number or the link?

Even though it said it was located in QLD, it's entirely possible it was coming from China - many Chinese sellers put Australia as the location. One way to check is to look at their feedback page because it will tell you where they are registered.

Alternatively, the item is possibly being drop shipped.

If it is coming from China, it may still be in transit. Is there a tracking number?

Re: Item not received.

hbrih3 — Tue, 08 Mar 2022 07:52:25 GMT

Just finished discussing with eBay having a negative feedback removed exactly for this reason. Seller uses fake location on all his items, which just happens to be my suburb in WA, then sends from China through NSW and when I left a negative feedback pointing to the fact the location is fake he contacted eBay and had the feedback removed.

eBay agreed that removing the feedback was an error but can't reinstate it so what is the point of leaving feedbacks when the seller can simply have them removed without eBay looking into it ? And that is on top of sellers flipping to new accounts when feedback gets too low.

Re: Item not received.

collectaholic2010 — Tue, 08 Mar 2022 08:48:59 GMT

That just sounds so wrong and not good business practice