topic Solar panels in Buying

Solar panels

flora_1959 — Fri, 26 Jan 2024 02:08:47 GMT

Hi guys I deed purchase a solar panels from eBay about 2 years a go and the glass on two panel shatter and two star burnt ,I contact the seller I did send picture ,and is said the panels have only 1 year warranty .

Re: Solar panels

sandypebbles — Thu, 25 Jan 2024 01:13:36 GMT

There is no warranty at all on eBay, unless you buy from an authorised seller registered in Australia

Even if this seller was, you have said yourself you were told the 'warranty' was one year

I'm not sure what your question is for other members But I do hope you can the panels removed before they cause a fire

Re: Solar panels

papermoon.lady — Thu, 25 Jan 2024 01:13:51 GMT

Well, they have very bad feedback (95.3%).

Sadly, there is nothing you can do after 2 years.

It is better to buy such items from a reputable B&M store.

Re: Solar panels

sugar249 — Thu, 25 Jan 2024 05:06:50 GMT

Like the others have pointed out, if its 2 years ago and the warranty is one year. Me thinks even if it was a valid warranty you are over the 1 year limit.

But, not all solar panels are covered if they shatter, could have being a tree falling on them, boulder sized hail, you get the drift.

Re: Solar panels

springyzone — Thu, 25 Jan 2024 21:18:38 GMT

Solar panels should last more than 2 years. What you bought were obviously rubbish, poor quality.

You will not be able to make a claim on ebay, or any other way.

Ebay warranties are generally useless in any case.

You have lost your money, sorry. What you need to do next is get those panels removed and if you want solar panels, go to some reputable companies and get quotes. Do not buy them through ebay. You will pay more this way but you should end up with better quality ones that will last several years.

Also ask about warranties before you buy.

Re: Solar panels

*sons_n_daughters* — Fri, 26 Jan 2024 00:03:02 GMT

@springyzone wrote:
Solar panels should last more than 2 years. What you bought were obviously rubbish, poor quality.
You will not be able to make a claim on ebay, or any other way.
Ebay warranties are generally useless in any case.

You have lost your money, sorry. What you need to do next is get those panels removed and if you want solar panels, go to some reputable companies and get quotes. Do not buy them through ebay. You will pay more this way but you should end up with better quality ones that will last several years.
Also ask about warranties before you buy.

My place of employment is currently in the process of installing nearly 9,000 solar panels over multiple buildings. Work started towards the end of September. On Christmas day we had a hail storm with golf ball and tennis ball sized hail. Over 1/3 of the already installed panels were smashed (as were around 100 cars in the carpark, most of which were written off).

Countless houses around town lost their solar due to them being smashed. Doesn't mean they were rubbish or poor quality. It means we got hammered with a hail storm that hit when we weren't even forecast rain. Maybe the OP got hit with a storm, which smashed their panels. Given they are unlikely to come back, we'll never know.

Re: Solar panels

sandypebbles — Fri, 26 Jan 2024 00:11:17 GMT

The seller named sells garbage and a lot of feedback to say as much

So in this case it's a fair guess that the OP got what the paid for in regard to junk from a seller not authorised to be selling solar panels in the first place

Re: Solar panels

*sons_n_daughters* — Fri, 26 Jan 2024 13:08:39 GMT

I didn't see the seller's name before it was obviously removed, so I didn't know who they were. What I do know is, there are lots of people around town here, including my place of employment, who are really unhappy that they have smashed solar panels!

Re: Solar panels

springyzone — Fri, 26 Jan 2024 20:21:38 GMT

I understand your point & you are absolutely right. Anything smashed in a hailstorm, such as panels, cars etc, does not make those objects rubbish. They could be top quality.

I got the feeling though, from flora, that she felt in her case they were faulty panels. Not only did she have a couple of panels shattered but she also had a couple that had burnt out?

She never mentioned a storm. A storm might shatter some panels but whether it would cause another couple to burn out, I don't know. But she never mentioned a storm. The fact she took photos & the tone of the message says to me that she believes these to be faulty panels, not storm damaged panels.

Like you, I doubt panels are covered under guarantee for shattering, even if they were still under warranty. I also have strong doubts that even if they were supposedly under warranty, that an ebay warranty off a random seller would be honoured.

It is interesting that the answer the seller sent her only says that there is a 1 year warranty. He knew very well she was out of time. But he never added the rider that shattered panels are not covered in any case. Most reputable companies would.

I strongly suspect she bought sub quality panels. Of course, i could be wrong.

Flora though is (I think) asking for help in what to do next. Unfortunately, I don't think there is anything she can do.

But in her place, I sure wouldn't be buying my next lot of panels off a random ebay seller.

Re: Solar panels

sandypebbles — Fri, 26 Jan 2024 21:15:56 GMT

95. something % and most negs were for faulty junk, some of those being dodgy solar panels

Re: Solar panels

*sons_n_daughters* — Fri, 26 Jan 2024 22:50:52 GMT

@sandypebbles wrote:
95. something % and most negs were for faulty junk, some of those being dodgy solar panels

Yikes! No doubt a Chinese seller?

Re: Solar panels

domino-710 — Fri, 26 Jan 2024 22:52:46 GMT

A two year lifespan for dodgy solar panels is probably a very good run.

Re: Solar panels

padi*0409 — Fri, 26 Jan 2024 22:53:53 GMT

From memory it was an Aussie seller S&D, but not a major seller.

Re: Solar panels

sandypebbles — Fri, 26 Jan 2024 22:56:13 GMT

Registered here, but their listing looked like they had copy and pasted from a seller in China

Re: Solar panels

sugar249 — Sat, 27 Jan 2024 03:07:04 GMT

@sandypebbles wrote:
The seller named sells garbage and a lot of feedback to say as much

So in this case it's a fair guess that the OP got what the paid for in regard to junk from a seller not authorised to be selling solar panels in the first place

There is no registration required to sell solar panels.

now if they are to be connected to the mains supply, than there is registrations required for the connection work. But based on the buyers cryptic comments they may even be just a 12 volt panel to run the chook house.

Re: Solar panels

flora_1959 — Tue, 06 Feb 2024 19:49:17 GMT

Wend I purchase is not mention is only one year warranty ,

Re: Solar panels

flora_1959 — Tue, 06 Feb 2024 19:59:28 GMT

Is not t a tree around and you can see the defects on the panels busbars ,

Re: Solar panels

sugar249 — Tue, 06 Feb 2024 20:26:06 GMT

@flora_1959 wrote:
Wend I purchase is not mention is only one year warranty ,

I just looked at the one you purchased, I agree it didnt mention one year warranty, it didnt mention warranty at all

Re: Solar panels

springyzone — Wed, 07 Feb 2024 20:57:21 GMT

@flora_1959 wrote:
Wend I purchase is not mention is only one year warranty ,

If there is no mention of a warranty, then there isn't one.

In fact on ebay, even if an ad says there is a warranty, usually there isn't one. Not unless the seller is an authorised distributor.

Ebay is not going to be interested 2 years after you purchased. There is nothing you can do except remove these panels if they are broken and replace, if you wish to.

But don't try to buy them on ebay, it probably won't end well.