topic Re: Not as describe? in Buying

Not as describe?

*kats* — Mon, 22 Apr 2013 06:59:44 GMT

Hi everyone, this might be a silly question but haven't had this issue before when buying so thought I would ask the brains!:)

I bought a dress recently and recieved it today. On looking over it, it is missing an embellishment and is quite marked/possibly stained and dry cleanable only so can't tell yet if they will come out.

The item description doesn't mention these, nor that it was in good condition, just that it has been worn once so I don't know if that technically can be not as described as condition wasn't mentioned at all.

I have contacted the seller but no word yet - not jumping the gun but just want to see where I stand:)

Thanks in advance:)

Re: Not as describe?

*sparklz* — Mon, 22 Apr 2013 07:26:20 GMT

Alannah Hill Dress, Worn Once Size 12

The listing says at the top to see description for any imperfections.

As there was no imperfections described then the seller has NOT described it properly and the item is not as described.

Give the seller a couple of days to offer help and they do not at lest offer a partial refund to cover the cost of cleaning and repairs then open a dipsute for item not as described and escalate to a clam.

You will be given the address from paypal to return the dress by signature required post at your cost to get the total amount you paid to the seller.

Even if the seller gives the address to return it still open and escalate the dispute so you get the right address for your protection to return it too.

Re: Not as describe?

*kats* — Mon, 22 Apr 2013 07:40:31 GMT

Thanks so much sparklz 🙂 I thought as much but wasn't totally clear on how NAD qualifies. A shame as it's so gorgeous so I am a bit bummed. 😞

Damn title typo! That should be descibed, not describe. B-)

Re: Not as describe?

kopenhagen5 — Mon, 22 Apr 2013 08:06:25 GMT

If you like the dress very much, perhaps ask a dry cleaner what percentage of the stain they are confident in getting out.

Maybe you can rectify all yourself until you're happy with it and settle for partial refund if offered.

(Another typo, but we know what you meant. described) 🙂

Re: Not as describe?

***super_nova*** — Mon, 22 Apr 2013 08:33:40 GMT

I thought that clothing has to be cleaned before it is allowed to be sold? If she wore it once and did not have it cleaned then she broke the regulation.

Re: Not as describe?

thecatspjs — Mon, 22 Apr 2013 08:49:53 GMT

Yes, only clean used clothing can be listed on ebay.

However the OP did not say the dress was not cleaned, only that it was quite marked or stained. The dress may well have been cleaned and the cleaning was unsuccessful in removing the marks.

The OP has more than enough of a not as described claim to proceed with if the dress has missing embellishments and stains and marks that were not described in the listing.

Re: Not as describe?

*kats* — Mon, 22 Apr 2013 08:53:12 GMT

Ahh, great idea, will do that tomorrow:) they mainly are water marks/spilled drink and what looks like fake tan or dirt around the straps, so will see. Also found the belt loop string on one side is broken:(

Me too super nova - kind hoping it hasn't been cleaned so it definitely isn't stained.:( otherwise, ew!

LOL, I really have it together tonight don't I! I thought my iPhone fixes any spelling mistakes!

Re: Not as describe?

thecatspjs — Mon, 22 Apr 2013 09:06:21 GMT

This reminds me of feedback that I saw one buyer leave a seller:

" If really worn once only - Must have been one hell of a night ! "

Re: Not as describe?

*kats* — Mon, 22 Apr 2013 09:44:25 GMT

Lol! Indeed!!

I'm thinking...hoping the stains come out, the water marks look similar to what I've gotten on a great night;) not sure about the fake tan and what looks like tiny chocolate marks, hoping maybe will sun bleach.

The problem with the missing embellishment is it is in the centre and they have metal encased so all that is left is an obvious metal case so can't just grab one in a less obvious spot off the belt and stick it there instead, and it isn't in the parcel it came in - zooming in on the listing photos looks like it is missing in there too. One next to it is hanging by a thread too:(

I'm starting to doubt it was worn once as Alannah Hill dresses are NOT cheap and are great quality so find it suprising to have things loose/broken.

I've taken photos of all the marks (going over it so thoroughly after messaging the seller and on here, there are so many more than first noticed that were obvious), I'm kind of tempted to open a NADD as above I have more than enough proof that it is not in expected condition but I guess I should wait a few days to see what she says?

Thanks everyone for your help:):)

Re: Not as describe?

1sweetap6v8 — Mon, 22 Apr 2013 10:08:42 GMT

Just a thought, If your going to make a NAD claim it maybe wise not to touch it at all.

Because if ebay PP say send it back the seller may claim its been tampered with.

I would not attempt to do anything until you decide if you want to keep it or not.

I do believe it has to go back to the seller then they have to say its as it was sent. obviosly if you tamper with it it wont be. Just a thought.

Re: Not as describe?

*kats* — Mon, 22 Apr 2013 10:21:56 GMT

Thanks, I will sit on my hands:) will I just go to the dry cleaner and ask if they think the marks will come out so I can think if I want to keep it or send it back:)

Re: Not as describe?

*kats* — Tue, 23 Apr 2013 02:39:27 GMT

Okies, so I haven't heard back from the seller yet (only has been just under a day) - what sort of time frame should I wait in case of no reply to open a dispute?

I was thinking about messaging this - just thought I would see if you guys think it is all okay before sending.:)

Hi, hope you got my last message:)

I looked over it very thoroughly last night to grab photos of all the imperfections in case you wanted to see and noticed a few more things than the obvious marking I first saw - it is heavily marked with what looks like water marks/spilled drink more than first noticed and some small dark marks, plus dark marks around the straps, either dirt or fake tan?, and one of the belt loop holes is broken, plus an embellishment next to the one which is missing from it's casing is loose. Just wondering if the dress was cleaned before sending to see if it is possible these marks will come out.

I really love the dress and happy to keep it if you refund back the dry cleaning cost if it wasn't cleaned and alteration cost which shouldn't be much, otherwise will have to open a dispute that it isn't as described to send it back for a refund if I don't hear back from you in a few days.:(

Sorry for all this, definitely not a change of mind purchase though:(

Re: Not as describe?

davewil1964 — Tue, 23 Apr 2013 10:10:35 GMT

Gives them the option to rectify their error without alienating them too much. Maybe drop the bit about opening a dispute until you get an answer either way. Otherwise you might get their back up - remembering that they didn't adequately describe in the first place.