https://community.ebay.com.au/t5/Buying/PayPal-Disputes/m-p/349780#M17978 <P class="mce-p">unfortunately, paypal can ONLY refund the purchase price, they cannot 'pay' you any compensation nor can they make the seller compensate you.</P><BR /> <P class="mce-p">you are lucky he is at least offering something towards your repair bill.&nbsp; personally I'd take it and buy my case from a retailer who will guarantee correct fit, not online.</P> Tue, 04 Jun 2013 05:07:49 GMT putney32 2013-06-04T05:07:49Z https://community.ebay.com.au/t5/Buying/PayPal-Disputes/m-p/349771#M17977 <P class="mce-p">Hi guys - I've never posted a question on this Forum however neither PayPayl nor eBay is helping me out. I recently purchased an iPhone case from a Sydney seller. It arrived in good time however when I put my iPhone in, the glass at the back of the phone shattered - the case was too small for it.</P><BR /> <P class="mce-p">I immediately contacted the seller who offered to send a replacement case (although they said&nbsp;'they can't guarantee it will not happen again with the new case').</P><BR /> <P class="mce-p">When asked re repair to my shattered iPhone, he offered a repair kit from his shop ($15). I declined and said I would prefer an expert fix it. He offered $20 towards repairs. I asked for $40 (the total cost is $80).</P><BR /> <P class="mce-p">At which they then stopped communicating and I contacted PayPal and lodge a dispute.</P><BR /> <P class="mce-p">In the meantime, they refunded me the cost of the case ($6.93) and because of this (refund) Paypal has closed my dispute. What the! I sent them an email regarding this and it's been over a week and they still haven't responded.</P><BR /> <P class="mce-p">What do I do now?&nbsp; I just feel that as the seller initially admitted liability, they should held responsible and pay for my repair costs.</P><BR /> <P class="mce-p">Thanks.</P> Tue, 04 Jun 2013 04:56:36 GMT https://community.ebay.com.au/t5/Buying/PayPal-Disputes/m-p/349771#M17977 hooks_n_needles 2013-06-04T04:56:36Z https://community.ebay.com.au/t5/Buying/PayPal-Disputes/m-p/349780#M17978 <P class="mce-p">unfortunately, paypal can ONLY refund the purchase price, they cannot 'pay' you any compensation nor can they make the seller compensate you.</P><BR /> <P class="mce-p">you are lucky he is at least offering something towards your repair bill.&nbsp; personally I'd take it and buy my case from a retailer who will guarantee correct fit, not online.</P> Tue, 04 Jun 2013 05:07:49 GMT https://community.ebay.com.au/t5/Buying/PayPal-Disputes/m-p/349780#M17978 putney32 2013-06-04T05:07:49Z