topic Re: postage problems - items not arriving in Buying

postage problems - items not arriving

karena87 — Sun, 06 Oct 2013 04:18:21 GMT

Hi - has anyone, sellers or buyers had problems with postage lately? Items either seem to be taking upto and over 4 weeks to come from overseas. i had one item take 16 days from Victoria to WA.

i have also had several items not arrive at all .

Postage seems to be taking a long time and express does not seem to mean express The items i buy are from reputable sellers some with the highest ratings. i received a refund for one item but i am concerned that it seems there is an increase in waiting time and items not arriving . i have been buying a lo g time and never had this issue before.

Karena

Re: postage problems - items not arriving

shoptilludroptara — Sun, 06 Oct 2013 05:58:39 GMT

yes me to

for buying it seems to be victoria and queensland

1 item took 21 days from qld to sydney and it had the date on the envelope,so i know what date it was posted

from victoria some are taking up to a week

had 1 from sydney to sydney didnt arrive seller sent me another and it came quick

stuff i send to victoria is taking long time to get there

got 1 is missing at the moment am sending another to buyer tuesday(1st one to go missing am dissappointed

but buyer was real nice and waited extra just in case it arrived-lucky i have several of the same item to resend)

dont know what aussie post is doing but in australia it is taking too long

tara

Re: postage problems - items not arriving

*crikey*mate* — Sun, 06 Oct 2013 06:05:21 GMT

yes, Australia post do seem to be umm ahhh well

nuff said 'bout that.

It is not unusual for OS packages to take 3 or 4 weeks to arrive, so that's nothing to be concerned about,

Remember that express is the rate at which the postal service apparently works once they receive the item. They cannot control how long it takes the seller to get the item to them. Experess is a method of postage, it doesn't necessarily dictate the speed at which it gets to you after purchase.

Just remember to always pay with a safe poayment method and remember that you have 45 days in which to raise a dispute with PayPal and 60 days in which to leave your feedback (if you choose to leave it).

Remember those 3 things and all will be fine most of the time - maybe think about insurance and SOD if you are really concerned. in case you need to claim from Aus Post and not PayPal - i'e if the seller can prove lodgement and tracking, PayPal will find in their favour, and then the seller will have to pursue Aus Post for the lost item and relevant compensation, which atm is a discressionary $50 if you get cross with them and stomp your feet a little bit you need to pay if you want more cover.

Oh, and if you want something in a hurry, buy it from a B&M store.

Re: postage problems - items not arriving

*crikey*mate* — Sun, 06 Oct 2013 06:11:54 GMT

Vicci to Qld is taking about 4 days for me atm, how long for you Tara?

Sent a Bx4 box the other week to vicci, got there in 2 - 3 days. (I posted at 4pm Monday, I had FB by 10am Wednesday)

Sydney to Qld seems to be taking about 4 days atm, but maybe that's just the processing time of the actual seller, bought a few DVD's from the large sellers recently and I suspect they may not send when they mark they have, but rather when they process the order.

between WA and Qld has always been 6 days or more.

Re: postage problems - items not arriving

belindabargainhunter — Sun, 06 Oct 2013 06:47:22 GMT

yeh same here. I am in Melbourne and I have been using ebay for years with no problems at all. Everything turned up it didn't matter if it had tracking or no tracking.

But the last month things are the same as you very late or not at all.

Re: postage problems - items not arriving

shoptilludroptara — Sun, 06 Oct 2013 07:04:12 GMT

hi crikey

im in sydney

stuff from victoria or qld sent to me is min a week-so far max 21 days

use to be 2-4 days max

stuff from nsw and sydney are taking 1-2 days longer than they use to

used to be 1 day sydney to sydney and 2 days nsw to sydney

stuff i send to victoria seems to take longer than usual at least 2-3 days extra now

thank god only 1 got lost,it might still arrive but dont want to have buyer wait any longer

this one gonna track,didnt have tracking on last one

my overseas ones i got 2 seperate in less than 14 days

still waiting on 3rd but from hong kong heard their was some delay if from their

tara

Re: postage problems - items not arriving

*crikey*mate* — Sun, 06 Oct 2013 07:09:30 GMT

@belindabargainhunter wrote:
yeh same here. I am in Melbourne and I have been using ebay for years with no problems at all. Everything turned up it didn't matter if it had tracking or no tracking.
But the last month things are the same as you very late or not at all.

belinda, please don't take this the wrong way, because I mean this in a nice way, ok? I'm not trying to be mean.

When I was looking at smileys, I came across this one, and I thought of your siggie and thought you might like this smiley

Re: postage problems - items not arriving

baruchyhvh — Sun, 06 Oct 2013 08:39:38 GMT

AP are getting worse. Utterly terrible. Same with Aus Customs, totally slow.

Re: postage problems - items not arriving

karena87 — Sun, 06 Oct 2013 09:48:33 GMT

Thanks everyone for your replied. Glad I am not the only one experiencing problems. As Post needs to lift game. It has only been last two months. My sellers have sent time really promptly. Express used to be only 1_2 days after lodgement but when you track these now the service leaves a lot to be desired and seems to sit in distribution for ages. Not happy but ...
As for OS items never had to wait more than two - three weeks max but now over four weeks and customs hmm. They opened a simple blush from the U K but let through a package in which the seller had put in handmade dried lavendar - as a 'gift'
Thought I was going insane - i love buying and getting packages but lately really had to check up on everything which makes it less fun. Thanks for replies

Re: postage problems - items not arriving

harley_babes_hoard — Sun, 06 Oct 2013 10:13:28 GMT

I have never had so many " I haven't received my items" in all my time on ebay as I have in the last month.

One letter from NSW to NSW took 12 days, that is appalling service from Australia post.

Another letter to NSW is 6 days and counting.

Re: postage problems - items not arriving

karena87 — Sun, 06 Oct 2013 10:55:55 GMT

12 days Harley babe - that is terrible. Like I said 16 days from Victoria to Perth city centre - like seriously what the....Over 7 days for another from East to west.
I have heard they are not sorting at night time like they used to and even post offices are asking where their mal is.
I have to say though all sellers have been great when contacted about items not arriving. But i also wonder if there are not other reasons for missing mail. My friend had free samples taken from her package and a to be of cream opened as the seal was broken so just who are they employing - makes you wonder.

Re: postage problems - items not arriving

harley_babes_hoard — Sun, 06 Oct 2013 11:33:29 GMT

Yes certainly makes you wonder. There has definately been some change in the last month maybe that is due to no night sorting, but still 12 days to same state is terrible.

We are paying for our postage and yet the service has gone backwards in a big way.

Re: postage problems - items not arriving

zanadoo_56 — Sun, 06 Oct 2013 12:24:42 GMT

I'm still waiting for a parcel 'marked as posted' on 20 Sep to arrive from Brisbane to Melbourne. Mind you, the dates given for delivery in the listing are for between 09-11 Oct which I find extraordinary if my purchase really was posted on 20 Sep.

In the meantime purchases bought at the same time and even later from US have started arriving. If my item doesn't turn up by 11 Oct then I wonder if it ever will.

Re: postage problems - items not arriving

phorum_junkie* — Sun, 06 Oct 2013 12:32:31 GMT

It is October so perhaps they are going to blame the increased mail sent because of Christmas

Re: postage problems - items not arriving

*crikey*mate* — Sun, 06 Oct 2013 13:09:32 GMT

@phorum_junkie* wrote:
It is October so perhaps they are going to blame the increased mail sent because of Christmas

over on Community Spirit they would probably blame Tony Abbott.

Re: postage problems - items not arriving

belindabargainhunter — Sun, 06 Oct 2013 13:57:00 GMT

@crikey*mate wrote:
@belindabargainhunter wrote:
yeh same here. I am in Melbourne and I have been using ebay for years with no problems at all. Everything turned up it didn't matter if it had tracking or no tracking.
But the last month things are the same as you very late or not at all.
belinda, please don't take this the wrong way, because I mean this in a nice way, ok? I'm not trying to be mean.

When I was looking at smileys, I came across this one, and I thought of your siggie and thought you might like this smiley

I think thats really funny

Re: postage problems - items not arriving

australiapoststore — Tue, 08 Oct 2013 00:34:03 GMT

Good Morning All,

There’s nothing more annoying than waiting longer than expected for articles to arrive. I apologise if you’ve been through this recently.

If anyone has a specific example or issue they would like us to look into please contact us via Facebook, Twitter or our website https://contactus.auspost.com.au/app/ask#email

We would be more than happy to look into these issues for you.

Thank you.

Alex.

Australia Post eBay Team

Re: postage problems - items not arriving

zanadoo_56 — Wed, 09 Oct 2013 14:19:35 GMT

It seems entirely possible my purchase has been lost in the post. The seller has confirmed when it was sent, so it looks like they will be asking questions at Aust Post tomorrow. Just an ordinary parcel, from capital city to capital city, to a letterbox big enough to hold it....and yet there's no sign of it, or a card or anything.

Honestly Aust Post, it's not rocket science delivering a correctly addressed parcel.