topic Re: Post and feedback removal?? in Buying

Post and feedback removal??

chuk_77 — Sat, 13 Oct 2012 07:09:33 GMT

Just want to confirm something.

When a post is removed and appealed does the letter acknowledging your appeal state

Regardless of the outcome of this review, the post will not be reinstated?

I got a message from another person telling me a post would be reinstated if it was found to have nothing wrong with it.

Also

If as a seller you had feedback you did not like and boasted about it going to be removed and it was removed then the buyer that left that feedback appealed the decision stating there was nothing there to breach FB policy and so it was then reinstated, would you as the seller be annoyed at ebay or the buyer?

Re: Post and feedback removal??

syrupsmummy — Sat, 13 Oct 2012 07:30:12 GMT

I don't know about forum post removal, but feedback removal is not that easy. eBay removes feedbacks according to their policy not because sellers asked them to do.

When sellers ask eBay remove negative feedback they will check the feedback and remove them when only they found the feedback is contradict to the item descriptions.

For example if a buyer leaves negative feedback with a comment "item had a scratch" and the seller had item description in the listing saying "this item has a scratch" the feedback will be removed.

Re: Post and feedback removal??

davewil1964 — Sat, 13 Oct 2012 07:50:36 GMT

Every slap I've appealed has stated explicitly that regardless of the outcome the post wouldn't be reinstated.

So, yes, to 1

No idea about 2.

Re: Post and feedback removal??

*sparklz* — Sat, 13 Oct 2012 08:08:31 GMT

Pretty sure the message from the mods after an appeal is along the lines of

The action will be reviewed. If post was removed in error, an email will advise of this.
Regardless of the outcome of this review, the post will not be reinstated. 😄

Why would some think they are above others and expect to have a removed post put back anyway when other members do not have this done, No matter how great they them self might think they are. :^O

And as for the other I would be annoyed at ebay for not getting it right the first time by removing it when it should not have been removed to start with.

Might be a bit of an embarrassment to the one that was boasting about it getting removed only to see it back again. :^O

Re: Post and feedback removal??

chuk_77 — Sat, 13 Oct 2012 09:20:47 GMT

it is all a bit curious, thanks for the replies so far.

Hopefully someone can shed some light on it

Re: Post and feedback removal??

lyndal1838 — Sat, 13 Oct 2012 11:32:35 GMT

If feedback is removed which does not qualify for removal, it will be reinstated when it is appealed by the person who left it in the first place.

Re: Post and feedback removal??

the_hawk* — Sat, 13 Oct 2012 11:36:54 GMT

Hi Chuck this should answer your question

This is the normal reply from the mods when you appeal a slap in the first instance, the last sentence says it all.

Thank you for writing to us about your post removal. As a general rule we
do not act on this type of request unless there is an obvious
misunderstanding. If we determine that your post was removed in error,
you will receive an email from the moderation team letting you know we've
made the correction. Your post will not be reinstated.

and if you are successful you get one saying

We recently removed a post you made, and sent you an email about it. We now
realize that the post was removed in error, and would like to withdraw the
warning. This is a copy of your post:

after your post then comes

Please accept our apology and be assured that the removal of this post will not
be regarded as a violation of the Board Usage Policy.

Regards,
xxxxxxxxxxx
eBay Moderation Team

I have many off these 😮

Sorry cant help with your feed back question

Re: Post and feedback removal??

i-once-was-bump — Sat, 13 Oct 2012 13:07:52 GMT

How many times can you get a warning about one post?

Do I have to appeal each warning separately or can I do a bulk appeal if the same post is mentioned in each of the warnings?

Re: Post and feedback removal??

cq_tech — Sat, 13 Oct 2012 13:25:18 GMT

Dunno bump, but I do know that it's possible to be slapped, and cop a 7-day holiday from the boards for a post I didn't even write! 😮

As you happen to be well aware... X-(

By the time it was appealed and overturned, my 7 days was up anyway. 😞

Re: Post and feedback removal??

*sparklz* — Sun, 14 Oct 2012 01:20:30 GMT

One is left to wonder why one rep would see the feedback as removable yet another does not and can see it should not have been removed so puts it back.

Re: Post and feedback removal??

the_hawk* — Sun, 14 Oct 2012 02:57:02 GMT

One is left to wonder why one rep would see the feedback as removable yet another does not and can see it should not have been removed so puts it back.

Perhaps as a power seller they pressured their account manager to do it for them,

it wouldn't be the first time that sort of thing has happened. 😞

Re: Post and feedback removal??

*sparklz* — Sun, 14 Oct 2012 04:02:29 GMT

Well I guess in this case the Account Manger will be annoyed as will the bragging seller LOL.

Some think they are so much better than average person and are only too willing to tell others how full of self importance they are by saying something like people love them instantly (must be my irresistible nature), and am genuine and very friendly and CLASSY.

But the mess from the tickets falling of them self is not so classy.

Re: Post and feedback removal??

the_hawk* — Sun, 14 Oct 2012 07:03:12 GMT

There was a high profile power seller that used their account manager to deal with forum issues for them and get member sanctioned, the account manager was eventually sacked I believe when written complaints were lodged about what was going on.

Re: Post and feedback removal??

poison_ivys_pen — Sun, 14 Oct 2012 09:51:18 GMT

No they never reinstate a post after it's been removed irrespective of whether or not the slap was overturned, they just don't reinstate the post.

Re: Post and feedback removal??

poison_ivys_pen — Sun, 14 Oct 2012 09:53:42 GMT

There was a high profile power seller that used their account manager to deal with forum issues for them and get member sanctioned, the account manager was eventually sacked I believe when written complaints were lodged about what was going on.

Yes I do recall that one and the circumstances surrounding it and rightly so that the account manager was dismissed.

Re: Post and feedback removal??

jameshouseofstyle — Mon, 15 Oct 2012 01:49:55 GMT

Hi to all, back to to work after a super fab weekend - one of those that you'd wish would never end!

Browsing here through the lunch break, just spotted this - we also had a similar case last week, but with one difference.

Requested from Ebay addittional comment removal as it wasn't accurate in one of our latest bad f/backs - but they removed the whole thing.

For some reason my boss didn't want that f/back removed at all (we never do as all buyers can look at everything, good & bad and make a more informed decisions that way)

Then it tokk them few days last week to have it re-instated, minus the comment - so everyone is happy now.

If feedback is removed which does not qualify for removal, it will be reinstated when it is appealed by the person who left it in the first place.

The above isn't correct, according to Ebay, same info from several managers, once they decide on removal it stays that way unless the recepient requests any changes - and even then is almost impossible!

Our accountant bought something few months ago, left pos. f/back but with bad stars - then wanted that corrected - pleaded and pleaded with Ebay to no avail - f/back stayed. He still feels bad about it to this day.

Happy Ebaying to all, JHS

Re: Post and feedback removal??

*sparklz* — Mon, 15 Oct 2012 02:08:03 GMT

PMSROFL

Re: Post and feedback removal??

lyndal1838 — Mon, 15 Oct 2012 02:18:16 GMT

If you keep on telling yourself that then you will believe it JHS. I know that the feedback was put back because it did not qualify for removal in the first place...nothing to do with what your boss wanted.

Re: Post and feedback removal??

jameshouseofstyle — Mon, 15 Oct 2012 02:48:59 GMT

And how can you be so sure?

I was here at the tail end of the call, heard them say they didn't want entire f/back removed, only the comment, and that is how it is now.

Rang Ebay just now, minute ago to check again if buyer can influence and demmand re - instatement of f/back and the answer again was a resosnt NO.

Wanted to know just in case I'm personally ever in that situation.

Re: Post and feedback removal??

chuk_77 — Mon, 15 Oct 2012 03:00:31 GMT

If feedback is removed which does not qualify for removal, it will be reinstated when it is appealed by the person who left it in the first place.

I guess it would depend on who you speak to in eBay land? Because I know it did happen and was just wondering if it did happen to other sellers would you blame ebay or the buyer for appealing it?