topic Re: leaving feedback in Buying

leaving feedback

margiegsd — Fri, 28 Feb 2014 22:22:36 GMT

this is i suppose only a minor quibble.

but,as a buyer, if i purchase and then then promptly pay for an item. i believe that is my part done. and i should be left feedback for that. and if the seller does his part then i leave feedback for them.

i am finding that sellers aren't leaving feedback til after me, the buyer leaves it first.

as the buyer, i complete my obligation first, then i have to wait and hope the seller completes there obligation. so i end up missing out on feedback. because i will not be coerced just to get my numbers up.

thank you

margie

Re: leaving feedback

rkwm888 — Fri, 28 Feb 2014 23:05:51 GMT

a seller post off the parcel once they have been paid and the buyer receives the item and if they are happy with the purchase they should leave feedback and then the seller knows the transaction is complete and they can leave feedback then

Re: leaving feedback

bettyboopsadaisy — Fri, 28 Feb 2014 23:22:00 GMT

Although I do notice that some sellers DO leave feedback immediately after receiving payment, the seller practice of waiting to receive feedback from the buyer before leaving feedback themselves has I think increased dramatically since ebay made it impossible for sellers to leave anything but POSITIVE feeback. (ie, they can't leave neutral or neg feedback)

Sellers believe this leaves them vulnerable to unfair feedback without any comeback. Although, most buyers are reasonable and fair with the feedback they leave, it only takes one buyer leaving unfair negative feedback to change a seller's feedback score and profile for a whole 12 months !!!

No matter how unwarranted the seller believes this feeback to be, it is very rare for ebay to remove it. They always tell sellers that feedback is a 'matter of opinion' and therefore not something they will interfere with. That's all very well but it can also lead to painting an inaccurate picture of a seller, just because a buyer is having a bad day and wants to 'vent' !!

I have on occasions had some success as a seller appealing to the buyer to reconsider the neg feedback they have left.

One such instance was when a buyer claimed they had not received their item from me (although they had not bothered prior to leaving feedback to contact me with their concern) and when I used the tracking number to trace the item, I discovered that it was sitting in the buyer's local PO waiting for them to collect it. When I informed the buyer of this, she responded that the PO was her previous place of work and she would find it difficult going there due to some issues she had with her previous colleagues. She insisted that I arrange with her PO to have it delivered to her.According to her, I was supposed to be in control of that aspect of things. I patiently explained that I could send the item to her and make sure that I used a postage option that would ensure, as much as is possible, its safety (ie tracking) but I was not responsible for how she received the item once it was posted. She finally understood that, and revised her feedback.

However, had she not agreed to do that ebay would not have removed it.

Anyway that is just one instance of why sellers feel at times unprotected by the system and they will do what they can to protect themselves in the absence of ebay doing it effectively. One such protection is waiting for buyer feedback to make sure the buyer is happy with the item they have received.

Re: leaving feedback

diecastcarsvicki — Fri, 28 Feb 2014 23:26:14 GMT

there really is no right way or wrong way for giving feedback.

some sellers like to give feedback after the buyer as then seller knows that the item has arrived and buyer is happy with the transaction.

myself as soon as i post i add tracking no and leave feedback. but as feedback is really a voluntary feature to recive feedback at all in is a plus dont really matter who gives it first.

Re: leaving feedback

iamanark — Fri, 28 Feb 2014 23:33:58 GMT

You bought something ... you paid for it .... of course you should receive immediate glowing feedback for something that you contracted yourself to do .... Like paying for something that you bought is something really deserving of fabulous feedback

Re: leaving feedback

padi*0409 — Fri, 28 Feb 2014 23:41:02 GMT

Um, you've received 72 feedback and left 45??????

Re: leaving feedback

bettyboopsadaisy — Fri, 28 Feb 2014 23:43:13 GMT

No 'of course' about it, in my opinion.

A good transaction is quite a bit more than just purchasing and paying.

Re: leaving feedback

rkwm888 — Sat, 01 Mar 2014 00:19:14 GMT

why should the buyer receive immediate feedback once they pay, the transaction is not complete until they have

the item and they are happy with the purchase

Re: leaving feedback

kobies_costume_jewelry — Sat, 01 Mar 2014 01:37:46 GMT

So dont like to leave feedback but you expect to receive it?

because of buyers like yourself this is exactly why it is happening

Re: leaving feedback

harley_babes_hoard — Sat, 01 Mar 2014 05:51:19 GMT

Some sellers are too busy with sales to worry about leaving manual feedback for individual buyers, instead opting for automatic feedback once the buyer leaves positive feedback.

Re: leaving feedback

putney32 — Sat, 01 Mar 2014 06:19:20 GMT

no one 'has' to leave f/b but ebay have set up an automatic system, if a seller wants to use it, that is triggered by a Buyer leaving a Seller f/b, it then automatically leaves a positive from the Seller

you see buyers have 3 choices , positive / neutral / negative

Sellers only have 1 choice .. positive

that's why the automatic response trigger.

leave your sellers appropriate fb and I'm sure you'll see you will get many more pos. in return.

Re: leaving feedback

beryl_green — Sat, 01 Mar 2014 15:57:01 GMT

I give feedback when the buyer has paid and I have posted the item. If the buyer is going to give negative feedback then they will whether the seller has given them feedback or not.

Re: leaving feedback

digital*ghost — Sun, 02 Mar 2014 01:56:03 GMT

@margiegsd wrote:
this is i suppose only a minor quibble.
but,as a buyer, if i purchase and then then promptly pay for an item. i believe that is my part done. and i should be left feedback for that. and if the seller does his part then i leave feedback for them.
i am finding that sellers aren't leaving feedback til after me, the buyer leaves it first.
as the buyer, i complete my obligation first, then i have to wait and hope the seller completes there obligation. so i end up missing out on feedback. because i will not be coerced just to get my numbers up.
thank you
margie

A seller has the right to decide, just like buyers, when, how and even if they will leave feedback. An opinion about when a seller should leave feedback is fine if it's applied in relation to yourself as a seller, but no one has the right to decide when another member "should" leave feedback, because it's voluntary so "should" doesn't come into it.

If a transaction was only about meeting the minimum obligations, buyers wouldn't actually form opinions about seller practices that don't compromise their minimum obligations, like whether the seller leaves feedback, their postage charges in relation to actual cost, dispatch time...and go on to let them affect whether the transaction is considered positive or negative.

Funnily enough, the same can be said about buyers - payment may be the minimum obligation, but it's not all a buyer contributes to a transaction, and each seller has the right to leave a comment after the buyer's contribution is complete, just like buyers don't leave FB until they've received their item and there is nothing further to be done by the seller.

Re: leaving feedback

padi*0409 — Sun, 02 Mar 2014 16:11:33 GMT

Yes digi, it's the old and very the old story of "why don't I get dots"...................

In this case there appears to be a situation where the OP has left far less fb than he/she has receivced ................

In case i'm wrong here.....

Re: leaving feedback

gunnaparty2 — Mon, 03 Mar 2014 04:11:29 GMT

hey Padi,how do you work out how many fb's you have left,I see how many I have recieved but not left.Just curious

Re: leaving feedback

padi*0409 — Mon, 03 Mar 2014 04:17:11 GMT

@gunnaparty2 wrote:
hey Padi,how do you work out how many fb's you have left,I see how many I have recieved but not left.Just curious

Easy, go to your feedback page and under the feedback ratings is a tab that says "feedback left for others" just click on that.