topic Re: Item not received in Buying

Item not received

audistarelectronics — Wed, 29 Jun 2016 20:23:55 GMT

Hi all, paid for an item on 14th this month, posted from QLD to NSW. Item still not received as of this date. Seller has sent the item as it can be tracked to Aust Post depot in Sydney, but that's where it stops. Contacted Aust Post and they said the sender must contact them and lodge a missing parcel report. I contacted the seller and complained that I hadn't received the item, and that if it doesn't show up by this Friday, that I want a refund, as it has been over two weeks since payment was made. The seller replied saying that they won't refund until they get the item back from Aust Post. So, where does that leave me, they have my money, I have no item, and I am supposed to hang around while the seller and Aust Post argue about it? We buy an item, pay for a safe delivery, things go wrong and the buyer is expected to just cop it sweet. It is signature required, so the seller can be sure that if it gets delivered, after they refund, they will know about the dishonesty, if any.

Re: Item not received

esayaf — Wed, 29 Jun 2016 22:49:39 GMT

Start an item not received case

Re: Item not received

Anonymous — Wed, 29 Jun 2016 23:03:20 GMT

By all means punish the seller for Australia Post's incompetence, that is totally fair

Re: Item not received

esayaf — Wed, 29 Jun 2016 23:09:01 GMT

The seller is being a moron. The buyer has no ability to get a result from Australia post only the seller can and they quite obviously aren't interested in doing anything. If a seller can't deal with a stuff up then yes the blame lays with them. Unless you think that it's fine to pay for things and never get them

Re: Item not received

esayaf — Wed, 29 Jun 2016 23:15:38 GMT

I had an item I sold lost by Australia post years ago. I refunded buyer immediately. It took me eighteen months to get my money back from Australia post with a result only after contacting the ombudsman.
I buy and I sell. If you sell and can't deal with stuff ups then don't sell. Australia post stuffs up all the time. An adult deals with it

Re: Item not received

esayaf — Wed, 29 Jun 2016 23:17:13 GMT

FYI fair is a colour of hair not a way of life

Re: Item not received

davewil1964 — Thu, 30 Jun 2016 08:38:25 GMT

@audistarelectronics wrote:
Hi all, paid for an item on 14th this month, posted from QLD to NSW. Item still not received as of this date. Seller has sent the item as it can be tracked to Aust Post depot in Sydney, but that's where it stops. Contacted Aust Post and they said the sender must contact them and lodge a missing parcel report. I contacted the seller and complained that I hadn't received the item, and that if it doesn't show up by this Friday, that I want a refund, as it has been over two weeks since payment was made. The seller replied saying that they won't refund until they get the item back from Aust Post. So, where does that leave me, they have my money, I have no item, and I am supposed to hang around while the seller and Aust Post argue about it? We buy an item, pay for a safe delivery, things go wrong and the buyer is expected to just cop it sweet. It is signature required, so the seller can be sure that if it gets delivered, after they refund, they will know about the dishonesty, if any.

Put your seller hat on. Would you automatically refund a buyer because AP hasn't delivered yet? No? Why should your seller be any different?

You do realise you have 180 days from purchase date to open an INR through Paypal, which you would likely lose as they can prove postage, or 30 days from the latest eBay delivery date for a MBG claim? If the item is time sensitive, why would you buy online and rely on AP, which you are fully aware is notorious for slow delivery?

How do you expect us to help you? You've been around long enough, and had enough questions answered, to know the ropes.

Re: Item not received

Anonymous — Thu, 30 Jun 2016 09:00:12 GMT

Do you spell check and comment on everyone's posts for a typo? or only those made by terminally ill,middle aged women?

Glad I could make you feel better about yourself,being an adult and all

Re: Item not received

audistarelectronics — Thu, 30 Jun 2016 21:57:09 GMT

I have never waited this timeframe for a delivery from within Aust. Even WA, which is understandably longer to NSW, arrives within 7 to 10 days. If I was to sell something and it goes missing, I would certainly refund the seller, rather than make them wait while I sort it out with the responsible party who lost it. Why should the buyer, who has paid good money, have to wait for a resolution, when it is not their fault or problem. I never stated that I required the item urgently, but it is reasonable to expect an item from QLD to NSW to not take over two weeks delivery time. I must remember, next time I need a good kicking, just share an experience on these boards.

Certainly makes one realize how helpful some members can be.

Re: Item not received

esayaf — Thu, 30 Jun 2016 23:16:06 GMT

Pity sellers never put their buyers hat on!

Re: Item not received

esayaf — Thu, 30 Jun 2016 23:27:54 GMT

These forums are useless for help. People here just like to annoy and accuse

Re: Item not received

collect247 — Thu, 30 Jun 2016 23:44:53 GMT

I would have contacted the Ombudsman after a month

Re: Item not received

audistarelectronics — Thu, 30 Jun 2016 23:52:21 GMT

Steady up, I think you should check who you are replying to, I never mentioned the issues you are raising in you reply, think you might be directing it to a different writer.

Re: Item not received

collect247 — Thu, 30 Jun 2016 23:53:38 GMT

As ebay have given the buyer a 30 day MBG then all buyers need to calm down and take a chill pill.

AP times vary and sometimes things go wrong and you don't receive your item on time but that doesn't mean

that you go for the sellers throat lol.

99.99% of sellers will help out when things go wrong so when they do just be polite about it.

Buyers have it made these days with all that protection they have been given,it's the poor sellers

that have to put up with all the BS.

Re: Item not received

esayaf — Thu, 30 Jun 2016 23:57:18 GMT

I'm using the app. Unfortunately all replies on the app are directed to the OP. My reply wasn't directed to you it was for the person that thinks I know their health status and sex.

Re: Item not received

collect247 — Thu, 30 Jun 2016 23:59:36 GMT

We can see that it wasn't meant for you lol and esayaf please check who your post is for before you post lol

As when you let a bit of steam off you accidentally post to the wrong member.

Re: Item not received

collect247 — Fri, 01 Jul 2016 00:00:43 GMT

Ah yes the good old reliable app fair enough haha

Re: Item not received

esayaf — Fri, 01 Jul 2016 00:04:28 GMT

Funny how in thirteen years of buying and selling on eBay I've only ever been stuffed around by sellers. Maybe more sellers need to provide better customer service.
In this case the seller is being unreasonable to ask for return of the item before refunding. Only the sender is able to claim through Australia post. Therefore the seller needs to deal with Australia post but you obviously don't care about the actual situation you just want to annoy me.
Maybe if you're customer service was better you wouldn't of had your selling curtailed.
I have worked in customer service most of my life. 100% feedback and not a single unhappy buyer but I meet pathetically incompetent sellers all the time

Re: Item not received

collect247 — Fri, 01 Jul 2016 00:04:50 GMT

As time goes by and you spend most of it on these boards you will not only know the health and sex status of us members

but also what we are thinking about lol.

I bet you know exactly what I think about ebay don't you

See that didn't take long did it haha

Re: Item not received

esayaf — Fri, 01 Jul 2016 00:09:27 GMT

I will never remember the sex or health status of anyone here as I can't. I have my own health issues that impacts my memory.
I know you're banned from selling only because you mention it nearly every post