topic Re: Non Delivery Of eBay Purchases More Frequent in Buying

Non Delivery Of eBay Purchases More Frequent

bussosz — Sat, 29 Oct 2016 12:13:40 GMT

Having read posts relating to the non delivery of purchasesI am dissappointed that non delivery is becoming more prevealent not less.

One seller even talks about about shoplifting being the cause, which is rubbish.

I have been buying on ebay since 2004 and never had a non delivery till last year (2015). Already this year I have had two (2) non deliveries and my wife has had two.

This cannot be improved when ebay will not allow negative feedback after it enters dispute resolution. The seller just makes a refund when pressed with no penalty. Probably hoping the buyer will give up and leave it alone. Meanwhile the buyer has to start all over again to purchase the item which was probably never sent.

Re: Non Delivery Of eBay Purchases More Frequent

collect247 — Sat, 29 Oct 2016 12:22:34 GMT

How is it the sellers fault for no delivery?

You want to give a seller neg feedback?

Blame the postal service not the seller,and the seller makes a refund when pressed with no penalty,what about the seller

refunds plus loses the item,at least the buyer gets their money back,what more do you want?

Re: Non Delivery Of eBay Purchases More Frequent

kopenhagen5 — Sat, 29 Oct 2016 12:28:11 GMT

Not to mention the buyers taking advantage of the MBG.

Re: Non Delivery Of eBay Purchases More Frequent

padi*0409 — Sat, 29 Oct 2016 12:50:27 GMT

@kopenhagen5 wrote:
Not to mention the buyers taking advantage of the MBG.

So true Kopes, there are more and more instances posted on the boards of buyers scamming sellers by either claiming non-delivery for untracked large letters (from multiple sellers) or claiming INAD after the item has obviously been used for an occasion (noteably the facebook expose a little while back) where the seller is forced to pay return postage for a possibly unsaleable item, or lose the item and their money.

Couple that with eBay tending to side with the buyer in the majority of cases and it's no wonder sellers are doing everything in their power to cover ~~their a......s~~ themselves.

And eBay can't see there's a problem there ????? Sheesh, even Blind Freddy can see through that one.

Unfortunately until eBay does something about the inequality of their decisions it can only get worse.

As I've said before over the last couple of years about 20% of my saved sellers have pulled out of eBay because of the above problems, and/or eBay's continual grab for more fees ( as in postage fees where Aussie sellers pay the full wack, but US sellers only pay it on domestic postage - a level playing field? I think not)

Re: Non Delivery Of eBay Purchases More Frequent

digital*ghost — Sat, 29 Oct 2016 15:49:39 GMT

@bussosz wrote:
Having read posts relating to the non delivery of purchasesI am dissappointed that non delivery is becoming more prevealent not less.
One seller even talks about about shoplifting being the cause, which is rubbish.
I have been buying on ebay since 2004 and never had a non delivery till last year (2015). Already this year I have had two (2) non deliveries and my wife has had two.

This cannot be improved when ebay will not allow negative feedback after it enters dispute resolution. The seller just makes a refund when pressed with no penalty. Probably hoping the buyer will give up and leave it alone. Meanwhile the buyer has to start all over again to purchase the item which was probably never sent.

First, responding to the statment I have bolded... May I ask what makes you qualified to say that? The reason I ask, is you're making a blanket statement about the experiences of someone else, and I'm not sure what you're basing that on.

I get that you've experienced a couple of non-deliveries recently, and I presume you're not a shoplifter, but that has nothing to do with transactions between other sellers and buyers.

Second, I'd like to address the last paragraph, where you mention the sellers refunding you.

You can thank eBay for that. I don't get a high number of instances of non-delivery out of the many packages I send weekly, but I can assure you that I for one not only send every single order that is made, but if one does happen to go astray, I would prefer to send out replacements 99% of the time because A) it's what the buyer wants and B) because it's more economical. Yet, thanks to eBay's lack of foresight, and their stupid (stupid) request system that can result in very serious consequences for a seller if they don't resolve it, I instead refund 100% of the time, because there is no option at all for me to send out a replacement without risking those consequences. If a buyer contacts me directly rather than uses the request system, they can have whatever option they want, if they use the request system, they - via eBay's shoddy system - instantly rule out the option for replacement (which would be unlikely to arrive any faster than if they buy another item, just by the by).

If you truly believe the only reason a buyer wouldn't receive their item is because they seller didn't send it, I'm probably wasting my time here... but I hope you are in possession of enough logic and reason to consider that sometimes - just sometimes - Australia Post don't do their job, or there's a truck fire, or floods, or a bunch of mail gets stolen from one of their sorting centres, or any of the various other reasons mail can go astray... (just do a quick google, if you're so inclined, and you'll find plenty of information and news articles about AP truck fires, sorting centre theft, and the like).

Re: Non Delivery Of eBay Purchases More Frequent

shepherdsrule — Sat, 29 Oct 2016 22:32:28 GMT

Welll said digi (as always).

Not sure how many other sellers have added OP to the party list, but I certainly would be.

Re: Non Delivery Of eBay Purchases More Frequent

11johnm48 — Sat, 29 Oct 2016 23:41:34 GMT

Just checked out OP's feedback. Lot's of purchases from Overseas - "CHINA" - probably says it all.

Re: Non Delivery Of eBay Purchases More Frequent

daydreams_12 — Sun, 30 Oct 2016 02:42:52 GMT

Also just looked at FB left for others. OP obviously has not realised that the delivery estimates are purely that, ESTIMATES from the imagination of the robots at Ebay.

Re: Non Delivery Of eBay Purchases More Frequent

Anonymous — Sun, 30 Oct 2016 03:01:07 GMT

Seems to me they might be the typ of person who is perfectly aware but does not care

Ebay and Australia Post can do no wrong and all sellers are dodgy

Re: Non Delivery Of eBay Purchases More Frequent

bussosz — Sat, 05 Nov 2016 23:49:19 GMT

Would seem that no one really gets the point. Just a whole lot of sellers saying "oh dear someone has said something dreadful about sellers" Look, if the caps fits.........

What wasn't under stood was I don't particularly care or want a refund, I want the item I purchased. The amount money involved hasn't been great and wouldn't have bothered me much if there there was no refund.

Looking at the total non deliveries verses total purchases, non deliveries are a very small percetage, so no drama, I was just making the point there seems to be an increase.

As no other buyers have supported this notion I will just put it down to a blip and get on with life.

Re: Non Delivery Of eBay Purchases More Frequent

imastawka — Sun, 06 Nov 2016 00:33:45 GMT

As no other buyers have supported this notion I will just put it down to a blip and get on with life

Soooo, sellers are not also buyers?

Re: Non Delivery Of eBay Purchases More Frequent

shepherdsrule — Sun, 06 Nov 2016 00:39:08 GMT

@bussosz wrote:
Would seem that no one really gets the point. Just a whole lot of sellers saying "oh dear someone has said something dreadful about sellers" Look, if the caps fits.........

What wasn't under stood was I don't particularly care or want a refund, I want the item I purchased. The amount money involved hasn't been great and wouldn't have bothered me much if there there was no refund.

Looking at the total non deliveries verses total purchases, non deliveries are a very small percetage, so no drama, I was just making the point there seems to be an increase.

As no other buyers have supported this notion I will just put it down to a blip and get on with life.

It obviously bothered you enough to leave a great whack of negatives, as I say welcome to many party lists.

Re: Non Delivery Of eBay Purchases More Frequent

lyndal1838 — Sun, 06 Nov 2016 00:45:14 GMT

I am a buyer only and with significantly more purchases under my belt than you have.

The reason I did not support your theory was because I totally disagree with it. In all my thousands of purchases I have had perhaps 5 that have not arrived, A quick message to the seller have seen a refund sent promptly with no intervention from ebay or paypal.

Most of the disputes/claims I have made over the years have involved broken or damaged items and it is surely not the sellers fault.

Re: Non Delivery Of eBay Purchases More Frequent

collect247 — Sun, 06 Nov 2016 00:55:13 GMT

How do you think I had my selling account suspended?

Because of buyers saying that they never received their items,and mind you this all happened within 2 months of the MBG being

introduced by ebay and then all of a sudden buyers putting in claims of non arrival and ebay with one eye opened ruled in the buyers favour.

I complained till the cows came home that ebay needed to have a long look at the situation as it was becoming out of control that so many buyers all at once claimed they never received their items but ebay wouldn't listen and shut me down.

Not all sellers are to blame for non deliveries as genuine sellers aren't in the business to rip buyers off.

Re: Non Delivery Of eBay Purchases More Frequent

shepherdsrule — Sun, 06 Nov 2016 00:55:48 GMT

I am the same Lyndal (although with a LOT less purchases under my belt).

Feedback to me is for the service I receive, more than the item really. Apart from a blatant NAD, a seller can not be held responsible for lost/slow/post damaged items. They also should not be blamed when an item is out of stock (a large vol. seller - anyone can make a mistake).

So long as my item arrives eventually, in good order as packed, or if a refund/replacement is provided when necessary, I can't see why the seller should not receive positive FB.

What else is a seller to do, but attempt to keep a buyer happy ?

Re: Non Delivery Of eBay Purchases More Frequent

digital*ghost — Sun, 06 Nov 2016 01:47:31 GMT

@bussosz wrote:
Would seem that no one really gets the point. Just a whole lot of sellers saying "oh dear someone has said something dreadful about sellers" Look, if the caps fits.........

I got your point, I just know enough to know it was based on misconceptions and a lack of insight as to how selling and posting items works, and I attempted to clarify some of those so that you no longer had those misconceptions.

Looks like I failed, as you didn't get any of my points.

Only about 100 or so of the 1400+ FB I have showing over here <<<< is from selling, so to presume I don't understand anything from the buyer's perspective is just as ignorant as saying "pfft, I'm right" and then marking that post as the solution.

Re: Non Delivery Of eBay Purchases More Frequent

shepherdsrule — Sun, 06 Nov 2016 02:07:57 GMT

Re: Non Delivery Of eBay Purchases More Frequent

springyzone — Sun, 06 Nov 2016 10:07:37 GMT

I've had the opposite experience.

All my purchases have arrived over the last few years and I have found sellers on the whole are much quicker to post things off.

I don't actually believe Aust post lose too many items. Some, but not a lot.

I put my improved experiences down to the fact that sellers are so much more answerable these days, compared to a decade ago.

Back then, a seller could decide just to keep your money and not to post an item (and that is exactly what a couple of them did to me back in those days.)

I was upset but what could I do?

These days, the seller would be more or less pressed to either replace or refund. If they wouldn't, ebay or paypal would, so there is not a lot of percentage in it these days for them to sell and not post. Not if a person pays via paypal.

I understand you are disappointed if items don't arrive, but if you have found that happening more lately, have a good look at where you are buying from. See if you can stick mainly to aussie sellers. I don't have any trouble with them.

Re: Non Delivery Of eBay Purchases More Frequent

irathesquire — Sun, 06 Nov 2016 15:18:05 GMT

Now people, let's not diss Chinese seller too much (even though as you all know I was burnt a few times).

i wouldn't say that there has been a lot of "no send" scams going on, but I do wonder if you actually talked to any one of your sellers when you don't get your item? Or have you spoken to the sellers before making the deal?

Re: Non Delivery Of eBay Purchases More Frequent

the_pooze — Thu, 10 Nov 2016 12:37:13 GMT

Perchance this phenomenon is also linked to the steady decline in the reliability of the service offered by Australia Post that I have observed as both a Buyer and Seller on eBay.