topic Re: Item Not As Described advice needed in Buying

Item Not As Described advice needed

etronika — Mon, 19 Dec 2016 07:43:12 GMT

I have just received an item I ordered... It was supposed to be a brand new box of GreenTeaX50 sachets x 30.. well that's how I interpreted the listing.

What I received was the 30 sachets, loose without the box. This wouldn't normally bother me, but I bought it for a secret santa gift for one of my health freak work colleagues & I expected a sealed box. I'm in debate whether to send it back - would it qualify as a SNAD item?

This is the item no 291967633612

Cheers 🙂

Re: Item Not As Described advice needed

brerrabbit585 — Mon, 19 Dec 2016 07:59:04 GMT

It doesn't actually say box, just 'pack'. If each sachet is sealed (in foil or similar) then it's probably as described. In my mind it's a bit obscure but it's not actually wrong.

Re: Item Not As Described advice needed

kopenhagen5 — Mon, 19 Dec 2016 08:07:17 GMT

Because it's a mix of flavours, I would think it coming loose and individually packed.

I suggest going to a $2 shop and buying one of those nice little boxes that look like it's giftwrapped.

No fuss and everyone is happy.

Re: Item Not As Described advice needed

*sparklz* — Mon, 19 Dec 2016 08:18:58 GMT

It says NEW un opened

New: A brand-new, unused, unopened, undamaged item. See the seller's listing for full details

THis to me means in a box unopened NOT what you have described here.

To me that is not as described.

Re: Item Not As Described advice needed

kopenhagen5 — Mon, 19 Dec 2016 09:49:40 GMT

But sparklz they could be brand new unopened individually wrapped sachets.

I can see some would assume boxed but it doesnt say boxed in the listing and seeing as they are mixed flavours showing x amount of each, I would think repacked.

Green Tea X50 Assorted Flavours Starter Pack
Package contents:Instant green tea drink

10 x Original 3g sachets
10 x Raspberry 3g sachets
10 x Tropical 3g sachets
Accelerated weight loss program

Re: Item Not As Described advice needed

*sparklz* — Mon, 19 Dec 2016 09:56:22 GMT

BUT it does not state the flavors are taken from open boxes to make a pack.

If advertised as NEW UNOPEN then that is not what was sent as the box was opened to make a pack making them not in an unopened box or packet.

Re: Item Not As Described advice needed

springyzone — Mon, 19 Dec 2016 09:58:11 GMT

I'd be extremely annoyed as to my mind, it most definitely is not as described.

The title says "Starter pack'.

In the body of the ad it lists the contents of the starter pack.

It actually says 'package contents' and from there lists the 3 types of sachets you will get.

The word package therefore does not mean sachets.

So as far as I am concerned, they should be in a package, I would have expected some type of cardboard box.

Have a look at the photo in your ad. It is a photo of the box it is meant to come in. Maybe not as clear as in some other ads, but a box all the same.

Have a look at this ad:

http://www.ebay.com.au/itm/Green-Tea-X50-60-Serve-Tribecca-Health-Weight-Loss-Detox/252281407363?_trksid=p2047675.c100005.m1851&_trkparms=aid%3D2220071%26algo%3DSIC.MBE%26ao%3D2%26asc%3D39923%26meid%3Db07ee538efb14a0fad65a4fcfd2b5759%26pid%3D100005%26rk%3D6%26rkt%3D6%26mehot%3Dpp%26sd%3D291967633612

When I buy tea bags from a supermarket, even if they are individually wrapped in foil, they come in their own sealed box. For the price you paid, it is not too much to ask for.

I would put in a not as described claim immediately.

Re: Item Not As Described advice needed

brerrabbit585 — Mon, 19 Dec 2016 11:14:24 GMT

If it's sent in a satchel or wrapped in brown paper to send it, that's a package. There's no picture of a box in the listing and no mention of one. The picture is taken FROM a box but it's not OF a box. What others have in their listings has got absolutely nothing to do with what's in this one. How they're sold in supermarkets has nothing to do with this listing either.

Re: Item Not As Described advice needed

imastawka — Mon, 19 Dec 2016 11:17:13 GMT

A little more research shows that Green Tea X50 comes in a box of 60 sachets.

If they're selling 30 sachets, then you won't get the box. 'Package' probably means

the package that gets sent to you - as in parcel.

If it's needed for a Secret Santa, I'd accept that and do as Kopes suggested

and buy a gift box to put them in.

Re: Item Not As Described advice needed

brerrabbit585 — Mon, 19 Dec 2016 11:20:15 GMT

Pack: bundle of things wrapped up or tied together for carrying, parcel; a measure of various goods; lot or set.

Nowhere does this indicate a box, but on the contrary, it would indicate loose items sent together. If the seller had intended to send them in a box they would most likely have said "your box will contain".

Re: Item Not As Described advice needed

etronika — Mon, 19 Dec 2016 12:11:14 GMT

Thanks guys for your answers... The listing is very ambiguous... so it can be interpreted either way ...

On the manufacturers website http://greenteax50.com.au/shop/green-tea-x50-starter-pack-assorted/ they are all sold in the sealed box and they do offer a pack of 30 - mind you it's $10 more + postage than I paid on ebay, which is why I bought from ebay!!

I like your idea Kopenhagen, but I'd still rather be gifting a sealed pack.. I'll feel like im giving a half used pressie !!!

Re: Item Not As Described advice needed

imastawka — Mon, 19 Dec 2016 22:01:13 GMT

It's a Secret Santa - they won't know it was you.

Re: Item Not As Described advice needed

springyzone — Mon, 19 Dec 2016 22:54:53 GMT

I'd put in a case of not as described.

As far as I am concerned, the listing is very ambiguous.

No purchaser should have to hunt through a manufacturing website or anything else to see how these things are packaged or sold.

The photo they use shows the front of a box. The seller should not use that in their listing if the box is not included. They should show an array of sachets, loose.

Misleading. Not good enough.

Re: Item Not As Described advice needed

phorum_junkie* — Mon, 19 Dec 2016 23:22:38 GMT

It is not enough that it is not as described, it has to be significantly not as described. No way would I consider it not as described never mind the significantly. The OP received 30 unopened/sealed sachets packaged together in whatever they were sent in.

Re: Item Not As Described advice needed

imastawka — Mon, 19 Dec 2016 23:24:47 GMT

I think the OP has a time sensitve thingie happening.

Why open a case for a maybe not as described?

So what if there's not a box?

It's for a Secret Santa. It's not like they'll be a repeat customer.

I'd let it ride, otherwise they'll be panicking for a present.

Re: Item Not As Described advice needed

davidc4430 — Tue, 20 Dec 2016 02:11:54 GMT

luckily i buy the tetley tea bags, $3.50 for a hundred............

in a box!

Re: Item Not As Described advice needed

springyzone — Tue, 20 Dec 2016 07:29:21 GMT

@brerrabbit585 wrote:
If it's sent in a satchel or wrapped in brown paper to send it, that's a package. There's no picture of a box in the listing and no mention of one. The picture is taken FROM a box but it's not OF a box. What others have in their listings has got absolutely nothing to do with what's in this one. How they're sold in supermarkets has nothing to do with this listing either.

There is indeed a picture of the box. That leading photo is of the box.

It is plainly showing the front of a box because the wording on it is 'starter pack' and 30x 3g sachets.

I would ask-why show a box in the photo or from a box if the things don't come in a box?

I thought ebay photos were supposed to be of the item itself. I am pretty sure that's the rule.

It is listed a a new item, unopened.

Clearly the sachets are from a box that has been opened.

It is extremely misleading to advertise these, showing a photo of a box they came in when they won't come in that box and also when buyers who search for similar items will be seeing ads with a similar leading photo but theirs does come in a box.

I'm afraid I would not be happy to give them as a present either. If i got such a present myself I hope I would be polite and all but I would wonder whether they opened the pack and only gave me half the contents or what. Teabags come sealed.

What i would be doing myself is opening a case. I would ring ebay if I had to, to explain they came loose, in no box as depicted.

Then for the present I would go out and buy some tea from T2 or else a couple of different interesting sealed packs from the shops. Try green soursop tea from Governor's estate. Maybe a few like that.

Re: Item Not As Described advice needed

brerrabbit585 — Tue, 20 Dec 2016 07:39:11 GMT

To be honest, I would have never bought from that seller anyway because I would have read their feedback first.

Re: Item Not As Described advice needed

davewil1964 — Tue, 20 Dec 2016 07:44:14 GMT

Nerada - 200 pack for $4.00 on special. In a cellophane-sealed box.

Re: Item Not As Described advice needed

imastawka — Tue, 20 Dec 2016 08:05:26 GMT

All sounds like a storm in a teacup

I don't drink tea