topic Re: refund in Buying

refund

wendymac54 — Sat, 25 Feb 2017 05:11:16 GMT

I recemtly purchased a dress that in the listing had a stock photo as image,it was described as only worn once.When I received it its obvious it has been washed (dry clean only) the colors are faded and the pleated overskirt has dropped in places.I msg seller saying it was not as described she said no refunds thats a risk you take.I opened a dispute giving the details,yesterday the case was found in her favour,I rang ebay and was told the dress was used as described in listing Case Closed.I am out of pocket $40 and have a dress which is **bleep**.Do I have any recourse or not.Thanks

Re: refund

amber-eyed-girl — Sat, 25 Feb 2017 05:37:37 GMT

Ring eBay and report her for using a stock photo on a secondhand item. That can only be used for Brand New.

If you paid with Paypal, open a Paypal dispute. Item not as described. Photos are part of the description.

If you paid with a credit card you can open a dispute through your bank- but only open one, dispute at a time.

Re: refund

phorum_junkie* — Sat, 25 Feb 2017 05:55:45 GMT

If you are going through Paypal be very specific about what has happebed. Bullet point what was said in the listing, ie. stock photo of new item used, seller says only worn once, anything else that the seller said like it was in good condition then be as precice with the faults, it has been washed when it is dry clean only, it was not the exact garment shown in the picture and anything else that does not tally with the description.

If you are turned down come back here, there is a tried and true method of taking a Paypal claim further but you have to doo it right if you want to win, We can talk you through it.

Re: refund

wendymac54 — Sat, 25 Feb 2017 06:29:08 GMT

Thanks for the replies I rang ebay and told them she had used a stock photo and it was against their policyalso all of what you said, they weren't interested she said you can appeal but nothing wrong with the listing.I asked about ebay money back gaurantee for not as described and was told if seller had no returns they don't have to accept it.I have another acc with over 4000 feedback and I always give refunds it's just easier to do that.If I have had the case closed through ebay then I can't claim through paypal can I, suppose this has been an expensive lesson that ebay don't uphold their rules and really don't care.

Re: refund

Anonymous — Sat, 25 Feb 2017 06:30:57 GMT

I'd be asking to speak to a supervisor

Re: refund

springyzone — Sat, 25 Feb 2017 07:44:12 GMT

To me, it sounds as if the ebay reps are fixated on the fact it is a second hand item and was described as second hand in the ad.

I am not sure what the seller has said, maybe that you expected new and she had described it clearly as second hand.

I do think you need to ring again and ask to speak to a supervisor and I think you have to focus on the fact the frock has significant damage that was not described in the ad and not shown in the photos.

Don't even get into how it is a stock photo & that may be against ebay policy, don't side track things. If they have a look themselves at the ad while you're on the phone, then you can say the photo is not a photo of the one you got because yours has fading, fallen hemline etc

Can you take any photos of the damage and offer to send them through to show what you mean?

Good luck.

Re: refund

*tippy*toes* — Sat, 25 Feb 2017 10:16:04 GMT

@wendymac54 wrote:
Thanks for the replies I rang ebay and told them she had used a stock photo and it was against their policyalso all of what you said, they weren't interested she said you can appeal but nothing wrong with the listing.I asked about ebay money back gaurantee for not as described and was told if seller had no returns they don't have to accept it.I have another acc with over 4000 feedback and I always give refunds it's just easier to do that.If I have had the case closed through ebay then I can't claim through paypal can I, suppose this has been an expensive lesson that ebay don't uphold their rules and really don't care.

You never used to be able to, it was one or the other, but I think that changed when eBay sold off PayPal (last year or the year before). If you have no luck with an eBay dispute, once it's closed you can open a PayPal dispute. I don't think you can open a PP dispute then open an eBay dispute, so always best to go the eBay route first.

Don't give up. It's very rare that a buyer loses a dispute. Do as PJ suggested then come back and let us know where you're up to.

Oh, FYI, no returns only applies to change of mind. If it's not as described, no returns means nothing. EBay should know that.

Re: refund

wendymac54 — Sat, 25 Feb 2017 10:16:41 GMT

Thanks I will give it another try tomorrow I have to calm myself down first.I think you are right that was all she kept saying that it was preowned so was described accurately was not interested when I said what was wrong with it.

Re: refund

lyndal1838 — Sat, 25 Feb 2017 10:47:51 GMT

Tippy is right about the dispute system. Open an ebay dispute first and only when that fails or is closed can you open a paypal dispute.

The final step is a chargeback through your credit card or Visa debit card if that is how you funded the transaction.

The only restriction is that each dispute must be closed before you can open the next one.

Re: refund

wendymac54 — Sat, 25 Feb 2017 11:06:51 GMT

Well I just rceived a msg saying my appeal was not successful case is closed no further correspondence.This is the dress I received am I being pedantic or should I pursue this.

Re: refund

*tippy*toes* — Sat, 25 Feb 2017 11:12:13 GMT

What's the item number for the original listing? Don't mention the sellers name, just the item number. That way we can see what a new one looks like and how their description compares.

Re: refund

wendymac54 — Sat, 25 Feb 2017 11:24:40 GMT

Sorry meant to put that 272547481356.

Re: refund

lyndal1838 — Sat, 25 Feb 2017 12:04:47 GMT

What a gorgeous dress...it is the sort of thing I would have worn 40 years ago....these days my granddaughters would love it and look stunning in it.

On the other hand I would not give houseroom to the dress you received. It looks like it was washed in the washing machine in water that was too hot. It has ruined the pleating and generally looks like a rag. I doubt that there is anything you could do to resurrect it to make it fit to wear.

You need to fight tooth and nail on this one. It was not very expensive but in this case it is the principal of the thing. No-one in their right mind would have bought it if she had posted a picture of the actual item.

Re: refund

wendymac54 — Sat, 25 Feb 2017 20:49:14 GMT

Yes Lyndal I thought it was beautiful to so bought it for my daughter very disappointed.Ebay have wiped there hands of it so I don't think I am going to get any help there.Can I go the paypal route now?

Re: refund

phorum_junkie* — Sat, 25 Feb 2017 23:28:20 GMT

The seller obviously doesn't understand the rules, no returns means a seller can refuse to accept returns for change of mind, not for defective items.

Yes you can now open a Paypal dispute. If the paid for returns promotion is still active make sure you sign up for it before you open the dispute and then I would proceed the way I suggested earlier.

Re: refund

*tippy*toes* — Sun, 26 Feb 2017 10:53:41 GMT

Defintely open an INR through PayPal. The dress you received is nothing like the dress in the photo. I can't believe anyone could think they'd get away with that.

Re: refund

wendymac54 — Sun, 26 Feb 2017 19:48:57 GMT

How is it that everyone else can see the dress is rubbish but ebay cannot.Rang again yesterday thought I would give it one more try sent more photos was told seller said yes dress had been washed it was used what do you expect.This morning I received a msg from ebay saying the dress was secondhand in future ask questions before buying.,they are not interested in the photos or anything I say.Is this seller someone special I have to wonder.Going to start Paypal INR today hopefully better outcome.Can I leave neg feedback for seller.

Re: refund

lyndal1838 — Sun, 26 Feb 2017 20:45:36 GMT

You need to do an Item not as Described dispute.....not an INR.

Stress that the photo was of a new item and the item you received was very much used...and WASHED when the listing states dry cean only.

Re: refund

wendymac54 — Sun, 26 Feb 2017 22:39:41 GMT

Okay thanks Lyndal will give it a shot I know its not a great amount but its just made me angry ebay won't listen even after sending photos there not interested.This must be a first that there siding with a seller.

Re: refund

phorum_junkie* — Sun, 26 Feb 2017 23:05:36 GMT

It really isn't a first, that is just the perception, sellers are less likely to come on the boards to say they have won a dispute than buyers are because they have lost one, the seller doesn't need any help, the buyer does.

I am pretty sure that if you proceed in the way I advised you will get your money back in the end. Just remember to be super nice to the Paypal rep, you want them on your side after all, a few crocodile tears if you have to get bumped up the chain help too lol.