topic Re: Confusing Feedback in Buying

Confusing Feedback

daydreams_12 — Mon, 26 Mar 2018 23:28:33 GMT

I have just been doing a bit of a search for a particular item and when checking seller feedback was a tad concerned. One seller in particular with large nos had just a few neutral & negs. Not sufficient to turn me off completely but when actually reading comments most probably should have been pos.

Negs:

Great item just love it.

Will be back again

Super fast service and product.

Neut:

Good product but probs with click & collect

Quicker than I expected

Really good seller

After checking they were not revised and have left me scratching my head.

I just dont understand.

Re: Confusing Feedback

kopenhagen5 — Mon, 26 Mar 2018 23:32:20 GMT

Often feedback like that is because it's being left using a mobilephone.

The pos n neg buttons are very close and is easy to not notice if the wrong one is selected until after feedback is left.

Then of course a buyer cannot revise unless sent a feedback revision request by the seller.

So I guess many sellers don't bother with it.

Re: Confusing Feedback

mbselections00 — Tue, 27 Mar 2018 02:59:34 GMT

How disappointing for the poor seller

Back in the day, if you attempted to leave Neut or Neg Feedback, you were prompted and questioned as to whether or not you really meant to leave that feedback & by memory even questioned as to whether it was warranted - I wonder does that not happen any more ?

And with the new policy of sellers droppping below certain standards incurring a 2% increase in FVF's, maybe more sellers will be asking for revisions - just a thought . . . . . . .

Re: Confusing Feedback

shoppingbag* — Tue, 27 Mar 2018 07:07:50 GMT

I have seen a lot of this. I sometimes wonder if the buyers understanding of English is poor.

Re: Confusing Feedback

melbourneclearance — Mon, 02 Apr 2018 04:47:24 GMT

Negative and positive are universal enough. Can't use that "I don't understand English" line. Also, the buyer understood enough to buy and leave feedback.

Re: Confusing Feedback

imastawka — Mon, 02 Apr 2018 07:14:07 GMT

@mbselections00wrote:
How disappointing for the poor seller

Back in the day, if you attempted to leave Neut or Neg Feedback, you were prompted and questioned as to whether or not you really meant to leave that feedback & by memory even questioned as to whether it was warranted - I wonder does that not happen any more ?

And with the new policy of sellers droppping below certain standards incurring a 2% increase in FVF's, maybe more sellers will be asking for revisions - just a thought . . . . . . .

Yes it does. They ask you if you are certain that you want to leave neg/neut fb

before you can proceed you have to answer.

And you can't leave a neg for 7 days after the sale.

They like you to 'cool down' obviously

Re: Confusing Feedback

davewil1964 — Mon, 02 Apr 2018 09:49:25 GMT

And you can't leave a neg for 7 days after the sale.

I thought that was only applicable to powersellers.

Re: Confusing Feedback

imastawka — Mon, 02 Apr 2018 13:48:25 GMT

Then I bow to your wisdom

Re: Confusing Feedback

springyzone — Tue, 03 Apr 2018 07:34:59 GMT

I wouldn't let that feedback turn you off buying from those sellers.

I doubt there is much wrong with their English, but the buyers have pressed the wrong button somehow, either that or they are numpties. It's not the seller at fault anyway