topic Re: Postage overcharge in Buying

Postage overcharge

ljhosking — Fri, 25 Jan 2019 01:18:36 GMT

I was charged $20 for postage, in the listing the seller stated that it would be posted in a box, 1940s platter hat. I was quite willing to pay the postage, item recieved and it wasn’t in a box but put into an Aus Post expandable tough bag with a bit of used bubble wrap, postage on bag $8.30. Contact seller and ask why? Get told that I’m being charged for “expenses” bubble wrap, the bag etc. I contact her again and ask why she didn’t put it in a box, was told the PO wouldn’t accept a box. She also told me in no uncertain term to “send my hat back” No, it’s not your hat, it’s mine, I paid for it and was overcharged $11.70 postage. Nowhere in the listing does she state that she charges for packing etc. I’m sick of people overcharging for postage because of “fees”. I’m not here to pay for your eBay or PayPal fees, you absorb those fees into the price of the item you’re selling, you don’t hike up the postage. Anyhoo, PayPal dispute started, eBay has been informed. The seller has just informed me that eBay and PayPal allow people to hike up postage for fees, Uhhhmmmm No they don’t

Re: Postage overcharge

Anonymous — Fri, 25 Jan 2019 01:24:13 GMT

Foolish for any seller to grossly overchage on postage because sellers also pay fees on postage itself

Sounds like she has no idea what she is talking about and will have a 'why was I charged fees on postage' whinge when she sees the charges

Re: Postage overcharge

kopenhagen5 — Fri, 25 Jan 2019 01:30:09 GMT

If I purchased something with 8.30 postage, I could expect to maybe pay 1.50 for a box or padded bag and maybe another $1-2 for pack n handling making the total no more than $12.

But to not refund at least $5-7 on the postage is simply poor customer service.

Well you have feedback to rate the transaction. (Make it factual and fair though)

Re: Postage overcharge

padi*0409 — Fri, 25 Jan 2019 01:32:06 GMT

@ljhosking wrote:

Anyhoo, PayPal dispute started,

There are only 2 reasons for a Paypal dispute, either "item not received" or "item not as described" - neither of those cover excess postage.

In reality all you can do is in your feedback mark the seller down for postage costs and/or give them a neutral feedback. (I don't think it deserves a neg)

EDIT. G'day bear and Kopes. I see you're roaring ahead of me now Kopes.........................

Re: Postage overcharge

digital*ghost — Fri, 25 Jan 2019 01:40:43 GMT

I'm just going to put this simply - if your PayPal claim is for a postage overcharge, it will not be successful, unless the seller voluntary accepts your claims and chooses to refund themselves.

PayPal provides the ability to open disputes for partial amounts, for things like (what the buyer believes to be) excess postage charges, but they only offer actual protection for items not as described, or items not received, and in both of those scenarios, it is all or nothing.

I have no idea why the seller did what they did, so I am not going to comment on that, except to suggest depending on the size of the item, a box may have been cubed by Aus Post and therefore cost significantly more to post than the seller expected.

Personal opinion - I might have been a bit disappointed to see such a large discrepancy in postage, especially when I was given to believe the (potentially fragile?) item was going to be boxed and then it turned up in a tough bag, but if the overall price was good regardless, and the item arrived in as described condition, I'm more likely to take it on the chin and move on. This is not to suggest that everyone should do as I do, rather more a statement that there are other things I'd rather put my time and energy into.

PS - I suspect you won't like to hear this, but you kinda are here to pay for the seller's fees. I wouldn't actually put it like that myself, but literally no seller makes money / profit unless all of their expenses are covered. Out of curiosity, if you are happy to pay for those costs in the item price, is there any reason why you are not happy to pay for them in the postage cost? Is it an awareness thing? Like, if it's in the item price, you're less aware that you're covering business expenses in addition to the cost of the item? Or is there some bigger principle involved, regardless of the total you actually spend, that means you prefer to have those costs in the item price?

Re: Postage overcharge

padi*0409 — Fri, 25 Jan 2019 02:35:14 GMT

Was it this one ?

https://www.ebay.com.au/itm/Vintage-retro-1940s-hat-cap-feathers-velvet-pinup-rockabilly-costume-/273612969379?hash=item3fb49a95a3%3Ag%3ApTsAAOSwylBcFfEw&nma=true&si=O2qoM8ihq6RJpdLV6B1PAYkPUzA%253D&orig_cvip=true&nordt=true&rt=nc&_trksid=p2047675.l2557

Re: Postage overcharge

digital*ghost — Fri, 25 Jan 2019 03:03:19 GMT

@padi*0409 wrote:
Was it this one ?

https://www.ebay.com.au/itm/Vintage-retro-1940s-hat-cap-feathers-velvet-pinup-rockabilly-costume-/273612969379?hash=item3fb49a95a3%3Ag%3ApTsAAOSwylBcFfEw&nma=true&si=O2qoM8ihq6RJpdLV6B1PAYkPUzA%253D&orig_cvip=true&nordt=true&rt=nc&_trksid=p2047675.l2557

It'd be this one 😉

https://www.ebay.com.au/itm/RARE-Vintage-1950-1960-Saucer-Platter-Hat-Navy-Millinery-Wide-Brim-Vogue-Pinup/333014121558?hash=item4d89303c56:g:kMcAAOSw5tNcPAsi

Re: Postage overcharge

kopenhagen5 — Fri, 25 Jan 2019 03:08:12 GMT

Ah yes, new inexperienced seller.

(Hi padi, ahead and broke)

Re: Postage overcharge

padi*0409 — Fri, 25 Jan 2019 03:21:12 GMT

@kopenhagen5 wrote:
Ah yes, new inexperienced seller.

(Hi padi, ahead and broke)

Not sure if it is the one that I posted Kopes as the buyer is different to the OP (unless they bought on another ID) but the postage is right.

Would you like me to send you some money Kopes - I'd hate to see you starve..................

Re: Postage overcharge

lyndal1838 — Fri, 25 Jan 2019 03:25:07 GMT

Good grief....why did I throw all mum's hats out? I could be retired with a fortune in the bank by now.

Re: Postage overcharge

imastawka — Fri, 25 Jan 2019 03:43:25 GMT

It's a humdinger of a hat. I love it.

I would expect it to be shipped in a box as well.

That thing could've been crushed easily.

New seller - hasn't a clue (except she knows how to charge for retro gear)

If it was received in good order, I'd just move on.

But give 'em a neutral re the postage.

edit: just noticed this bit in the listing -

Please note that with wide brim hats, the need for a wide box frequently balloons the priority shipping fee.

Re: Postage overcharge

ljhosking — Fri, 25 Jan 2019 04:01:53 GMT

No, a different one

Re: Postage overcharge

ljhosking — Fri, 25 Jan 2019 04:03:58 GMT

That’s the one, she has found me on FB and is getting very aggressive, I’ve blocked her and PayPal refunded me

Re: Postage overcharge

kopenhagen5 — Fri, 25 Jan 2019 04:15:21 GMT

Refunded for part postage or the whole transaction ?

And you responded both posts to DG so just to clarify which hat was it ?

Padi's link or DG's link ?

Re: Postage overcharge

imastawka — Fri, 25 Jan 2019 04:17:57 GMT

OP said it was a platter hat, so it's Digi's link.

I hope the refund was only for part postage, and not the whole amount,

otherwise I don't blame the seller for getting angry.

Re: Postage overcharge

digital*ghost — Fri, 25 Jan 2019 04:28:52 GMT

@ljhosking wrote:
That’s the one, she has found me on FB and is getting very aggressive, I’ve blocked her and PayPal refunded me

If you opened a dispute for a partial refund, the seller would have refunded. PayPal will only force a refund against the seller's will or wishes if you opened a dispute for item not as described, or item not received, and they take quite a bit of time to do that after you escalate the case to them for review (which doesn't happen automatically, plus, in not as described cases, you can't get a refund unless you return the item).

The seller does seem to be new and may have not known how to handle it properly, which in this case is to your benefit.

Technically the use of a box was implied yet not promised. (I do get it, in that I understand why you were miffed, and I recognise being technically correct isn't exactly or always the 'best' kind of correct ).

In any case, there's no excuse for FB stalking / aggression.

Re: Postage overcharge

ljhosking — Fri, 25 Jan 2019 04:29:21 GMT

Just for the $11.70 I was overcharged, that’s all I wanted and I got it back, she stated she would post it in a box, it’s in the listing and I was quite prepared to pay the $20 postage fee she was charging, but when it turned up in a tough bag, bent out of shape, crushed, a thin layer of bubble wrap around it and the actual postage said $8.30 I think anyone would get annoyed. She is angry at me for calling her out on it, she found me on Facebook and started sending aggressive messages, she has been blocked. I now have to restore the hat back to its original condition, which requires a hat block, which I don’t have and steaming, I don’t own a steamer either, the bloody thing is going to cost a bit of money to get it back to being wearable. She has no grounds to get angry when she is the one in the wrong.

Re: Postage overcharge

ljhosking — Fri, 25 Jan 2019 04:31:25 GMT

Just a part refund for postage, that’s all I want

Re: Postage overcharge

fixnwear — Fri, 25 Jan 2019 05:16:06 GMT

ljhosking,

you ARE here to pay seller's costs! Most definitely so - part of your money and every other buyer's money is used by the seller to pay their Ebay and PP charges.

Same as when you go to any store - you are paying for that store's staff wages, for their rent, for the tax.

Can you imagine fronting up at DJ's and saying: can you knock a part of the price off, I'm not here to pay for your costs!

They would die laughing, of course and promptly call security to escort you out - exactly the same - in a manner of speaking that your seller has done.

God only knows why PP gave you anything back, maybe just to shut you up.

Your whole gripe makes no sense, it would have been exactly the same result if the hat was $80 rather than seventy and the postage lover - the final amount would have been the same.

Sellers have a very hard time here as it is - wouldn't surprise me if one they they all up and leave - I know I wouldn't have a patience nor tolerance for any of it.

Re: Postage overcharge

padi*0409 — Fri, 25 Jan 2019 05:37:57 GMT

Could that hat have been repacked by Pitney Bowes with the GSP being involved I wonder - if so then not the seller's fault at all.

Not sure where you got the $20.00 postage from though ?????

EDIT.INGORE THAT EBAY SENT ME TO ANOTHER LISTING - OH THE SHAME........................