topic Re: False Alarm re: stealing in Selling

False Alarm re: stealing

donnashuggy — Sat, 16 May 2015 08:57:45 GMT

After 6 messaged from eBay I was finally able to get them to understand the situation and actually look into it.

From my end it looked like the buyer was refunded

The email from eBay told me it was cancelled (that I had cancelled an order)

This is what I have just received from eBay:

Hi Donna,

Thanks for getting back to us regarding your transaction with buyer xxxxxx. I'm more than happy to investigate this concern and clarify the matter.

I read your communication with the buyer and I can confirm that the buyer asked first if he can pick up the item and if not, to cancel the sale. You've responded that you cancelled the sale since pick up is not an option and then the buyer informed you that he paid and will continue the sale.

Since the cancellation request was left open and was not closed after 10 days, due to the new cancellation workflow, the cancellation request was closed by the system. I can confirm that we've credited you the final value fee for this sale.

However, I checked the Paypal transaction for this sale and there's no refund given to the buyer and no amount was taken on your Paypal account for this sale. You can verify this by checking your paypal account. Here's the Paypal transaction ID for this sale that we can see, xxxxxx. There's no refund sent or the payment was not reversed

For us to look further into this concern, can you provide to us the refund Paypal transaction ID that you can see on your end.

Thank you for choosing eBay and always keep safe.

Kind regards,

Re: False Alarm re: stealing

donnashuggy — Sat, 16 May 2015 08:58:08 GMT

I have reported the other thread.

Re: False Alarm re: stealing

jensmanchester-australia — Sat, 16 May 2015 09:13:21 GMT

Thanks for letting us know Donna. I thought the system would somehow pick up that the buyer had paid after the cancellation request was opened so it is good to know that the system does work.

Re: False Alarm re: stealing

cq_tech — Sat, 16 May 2015 12:44:38 GMT

@donnashuggy wrote:

From my end it looked like the buyer was refunded

Donna, if your buyer had paid and been refunded, your payment icon would have been illuminated and had a reverse arrow through it to indicate that it had indeed been refunded (see my cancellation below). The fact that yours is greyed out indicates that your buyer never paid in the first place, regardless of what he may have told you.

Re: False Alarm re: stealing

thecatspjs — Sat, 16 May 2015 13:42:28 GMT

The buyer paid CQ - details are/were another thread.

The information available at Donna's end were misleading.

Re: False Alarm re: stealing

cq_tech — Sat, 16 May 2015 15:30:12 GMT

Well if the buyer paid, it wasn't through Paypal, otherwise it'd have shown up.

Re: False Alarm re: stealing

thecatspjs — Sun, 17 May 2015 00:32:47 GMT

@cq_tech wrote:
Well if the buyer paid, it wasn't through Paypal, otherwise it'd have shown up.

It did not show up after a cancellation was closed - even though payment was made, that is one of the issues that was discussed.

Re: False Alarm re: stealing

donnashuggy — Sun, 17 May 2015 01:29:55 GMT

@thecatspjs wrote:
@cq_tech wrote:
Well if the buyer paid, it wasn't through Paypal, otherwise it'd have shown up.
It did not show up after a cancellation was closed - even though payment was made, that is one of the issues that was discussed.

this is what the sales record looks like, it is ridiculous

Re: False Alarm re: stealing

joethenuts — Sun, 17 May 2015 01:38:17 GMT

did you apoligise ala buyer and co, yet

Re: False Alarm re: stealing

cq_tech — Sun, 17 May 2015 01:54:03 GMT

What a rude question. It happens to be none of your business.

Re: False Alarm re: stealing

donnashuggy — Sun, 17 May 2015 01:55:39 GMT

@joethenuts wrote:
did you apoligise ala buyer and co, yet

I've had a handful of happy customers over the years.

Re: False Alarm re: stealing

joethenuts — Sun, 17 May 2015 01:59:21 GMT

whose talking to you , cig man

the op said the buyer scamed him , and also said the buyer was refunded

Re: False Alarm re: stealing

donnashuggy — Sun, 17 May 2015 02:11:44 GMT

@joethenuts wrote:
whose talking to you , cig man
the op said the buyer scamed him , and also said the buyer was refunded

No I did not, I clearly explained that I have no idea whether the buyer was honest or dishonest.

Re: False Alarm re: stealing

joethenuts — Sun, 17 May 2015 02:17:22 GMT

the hedding stealing does not look good ,how does the buyer who might read these boards when ever and realise your talking about them.its simple you made a mistake and thought they kept the goods and the money ,if you feel you dont have to say sorry to the buyer thats up to you. have a nice day.

Re: False Alarm re: stealing

donnashuggy — Sun, 17 May 2015 02:21:37 GMT

The only mistake I have made is not being able to guess the eBay jargon, or their messages, it took 6 attempts for them to explain and it is clearly not good enough.

Re: False Alarm re: stealing

donnashuggy — Sun, 17 May 2015 02:25:47 GMT

To receive an email from eBay telling me I had cancelled an order when the buyer had paid and received the items is an absolute flaw in their processes. To then remove the payment in my sold view and checkout view is an absolute flaw, To be told checkout is incomplete when it is complete is another flaw.

The buyer said they were flying on the Sunday and asked me to cancel on the Friday if pick up were not an option, then made payment. Were they flying on the Sunday? I guess we will never know, they did get their parcel though.

Re: False Alarm re: stealing

joethenuts — Sun, 17 May 2015 02:27:02 GMT

thats fair enough you can blame ebay , but thats got nothing to do with the poor buyer.lets hope they dont ever read the post.

Re: False Alarm re: stealing

donnashuggy — Sun, 17 May 2015 02:31:44 GMT

@joethenuts wrote:
thats fair enough you can blame ebay , but thats got nothing to do with the poor buyer.lets hope they dont ever read the post.

If the buyer was to read it they would know that I never accused them of wrong doing.