topic Re: More eBay Stupidity! in Selling

More eBay Stupidity!

character_parties_aus — Fri, 31 Jul 2015 04:54:19 GMT

I had a refund request and negative feedback left against me last week for a small value untracked item which was apparently missing in the post and I refused to resend express post only regular when the buyer contacted me so they buyer got the hee bee gee bees. The buyer then opened up a request. Upon closer examination it appeared the buyer had supplied me with the wrong postcode for delivery. I contacted ebay to inform them that whilst the item was not tracked I had conclusvie proof that the address supplied did not exist ( item never found its way back either despite return addresses going on items). eBays response was too bad so sad or similar. Basically unhelpful.

I then contacted the buyer ( who at that point had left me a neg and opened the refund request) and informed them of their error - their repsonse was to remove the negative feedback and close the case. So honest buyer & good on ya.

However why on earth do eBay refuse to recognise that buyers cant make an error in this regards when I can prove the address does not exist and non delivery was the buyers fault? More crazy eBay policy. Rant over.

Re: More eBay Stupidity!

mar1985c — Fri, 31 Jul 2015 05:09:08 GMT

because ebay is only about the buyer

they dont realise without sellers there are no buyers

Re: More eBay Stupidity!

lyndal1838 — Fri, 31 Jul 2015 05:42:04 GMT

And where would sellers be if there are no buyers?

In case you had not noticed ebay need buyers and sellers to function.

IMO it is a shame that buyers and sellers are blaming each other for their problems.....the fight is with Ebay, not each other.

Re: More eBay Stupidity!

lane-ends — Fri, 31 Jul 2015 09:23:26 GMT

Try again now, assuming you stil havea standing defect, they should remove it given buyer has basically accepted request was opened in error