topic Re: Express Post is not Express as we used to know. in Selling

Express Post is not Express as we used to know.

mydeclutteringwares — Mon, 20 Oct 2014 08:26:56 GMT

Just been going back and forward with emails with Aussie post for 2 hours now and finally have an answer.

I posted an Express post item on Monday last week and the customer received it Friday ....4 days. It should have arrived Thursday at the latest.

Anyway, it appears now that only 80% of Australia is covered by the Express post network. If the item you are posting falls outside the network, it goes NO faster than regular mail. What a rip off. They take extra money from us for a service they do not provide to some areas AND they don't tell us about it. It explains why the postcode delivery areas are not shown on the back anymore.

I used the calculator below and there was no difference in delivery time for Express or regular to this customer as their postcode is " Outside the network "

It means more work, but in future I will be checking my customers postcode 1st, before charging express post. I will also need to contact the customer and let them know if there postcode falls outside the " Network "

Anyone else had problems with this happening ?

https://contactus.auspost.com.au/app/answers/detail/a_id/880/related/1

How can I send my item urgently if the origin or destination fall outside the Express Post network?

You can still use Express Post for delivery to or from areas that fall outside the Express Post network.

While next day delivery is not guaranteed, your item will still be processed, handled and delivered as fast as possible.

Use our online postage calculator for an estimate of when your parcel might arrive.

Re: Express Post is not Express as we used to know.

supershifters — Mon, 25 Jan 2016 23:08:19 GMT

yes. I hear you loud and clear (unlike AusPost's communication methods). Anyone else reading this I am a big fan of FAIRNESS using any business.

I posted an express post parcel from Brisbane to Perth on a Monday and it didn't arrive until Thursday. When I tried to get compensation for such a delay, it was denied, even though it says quite clearly on the front on the yellow express post satchel " Next day guaranteed" there is a tiny cross (which so much smaller font than the " Next day" font that unless you have a magnifying glass with you it’s very hard to see it. AusPost said it was outside the Express Post Network. Now, I have very good eyesight but I doubt whether

other older people would be as sharp as me and be able to pick up this tiny cross. Most elderly people would not even have internet to research this stuff before they come to the post office (Please note: I didn't say ALL elderly people don't have internet at home or cannot use it, I said SOME of them).

I just arrived home 30 Dec 2015, from a 2 months overseas working holiday and I asked my elderly mother who has poor eye sight from diabetes to post me an express post document before 5pm at the post office 30 dec 2015 to arrive to me 31 Dec 2015. The Auspost worker behind the counter took her money for the yellow express post envelope and my mother inserted the documents I needed but the worker did not tell my mother that there was to be no postage 31 Dec 2015 and that my document would not arrive until Monday 4th January. I was pacing up and down the garden path all day until 4.30pm 31 Dec 2015 until I had to call her to see if she had received her usual post. She had not. I live in Queensland so of course my time was 4.45pm but in Sydney the time was 5.45pm (due to day light saving).

I was now panicking because I had missed the offices in Sydney to scan the postal documents I was waiting for. I was furious because if I had known there was no postal service 31 Dec 2015 I would have driven to my mother’s house the night before (about a 1 hour drive away) and picked up the documents myself in person. Of course when I filed for compensation it was denied even though Auspost didn’t deliver on a day that Australia was open for business.

Re: Express Post is not Express as we used to know.

*tippy*toes* — Tue, 26 Jan 2016 00:03:38 GMT

If you had bothered to read the AP website over the Christmas break you would have seen it in multiple places that express post would take longer due to down days. It said quite clearly that the earliest delivery would be Monday the 4th. You won't be compensated because they had made the information public well before Christmas.

It is also well known that areas outside the express network don't arrive over night. Most of the time they take 2 days, but can take 3. It also states that clearly on the AP website, which as you have internet, have full access to. As it still arrived within their stated time, you are not entitled to any compensation. If it had taken 4 days, then yes, you would be entitled to a refund of the postage cost.

Re: Express Post is not Express as we used to know.

supershifters — Tue, 26 Jan 2016 00:37:44 GMT

Hi. technically you may be 100% right but as I already said I was working overseas for past 2 months. I was building houses in a remote village of Africa for those people who are less fortunate than ouselves, do not have a house and they definately do not have internet over there.

I also said that my mother is almost blind and of course does not have internet.

God bless you for trying to help anyway.

Re: Express Post is not Express as we used to know.

lyndal1838 — Tue, 26 Jan 2016 02:10:24 GMT

You have already received the same information in the other thread that you started.

There is no need to increase the font size in your posts.....most of us elderly people with internet access can also read normal sized printing.

Re: Express Post is not Express as we used to know.

k1ooo-slr-sales — Tue, 26 Jan 2016 03:09:02 GMT

@supershifters wrote:
Hi. technically you may be 100% right but as I already said I was working overseas for past 2 months. I was building houses in a remote village of Africa for those people who are less fortunate than ouselves, do not have a house and they definately do not have internet over there.
I also said that my mother is almost blind and of course does not have internet.
God bless you for trying to help anyway.

given your recent work experiences may I respectfully suggest you take another look at your Aust Post issues and put them into perspective.

Re: Express Post is not Express as we used to know.

supershifters — Tue, 26 Jan 2016 05:18:22 GMT

Hi Lyndal, thanks could you please send me the link as I couldn't/can't find it? If it's ok with you could I continue to use the same sized font that I started on this thread and a similar (not exact) sized font the OP used? Thank you.

Re: Express Post is not Express as we used to know.

lyndal1838 — Tue, 26 Jan 2016 06:40:14 GMT

Look in the Answer Centre on 20th January....Packaging and Shipping.

Re: Express Post is not Express as we used to know.

*tippy*toes* — Tue, 26 Jan 2016 11:00:22 GMT

@supershifters wrote:
Hi. technically you may be 100% right but as I already said I was working overseas for past 2 months. I was building houses in a remote village of Africa for those people who are less fortunate than ouselves, do not have a house and they definately do not have internet over there.
I also said that my mother is almost blind and of course does not have internet.
God bless you for trying to help anyway.

No technically about it, I am right because it was all there. It is not AP's fault that you weren't up to date with the very public, easily accessible information. The 31st is an AP public holiday and has been for years, it's their picnic day. That has never been a secret either.

Maybe you should think about the people you were helping and what they've got (or don't have more to the point) before you start making such a fuss over something that was your own fault. Have some perspective. Maybe you should have gone to visit your blind mother instead of asking her to post something. After being away for 2 months, she may have been really happy to see you, especially if she's really elderly.

Re: Express Post is not Express as we used to know.

bullitprooftools2016 — Sat, 30 Jan 2016 00:17:13 GMT

I am pretty sure almost every adult person in the country would know 31st Dec and 1st Jan backing on to a weekend means 4 days off for most businesses & services. Your fault, don't blame APO!

Re: Express Post is not Express as we used to know.

lyndal1838 — Sat, 30 Jan 2016 06:25:31 GMT

The 31st December was the widely advertised AP picnic day and the 1st January was a public holiday for everyone, not just AP....and they never deliver on weekends anyway.

Re: Express Post is not Express as we used to know.

supershifters — Sat, 30 Jan 2016 06:46:54 GMT

Thanks for taking the time to reply. Do you know whether 31st December 2015 was a public holiday for the rest of Austrslia also? If everything else was closed it was my mistake as I didnt go out that day& I sincerely apologise to the APO workers who use this ebay community. Thank you

Re: Express Post is not Express as we used to know.

supershifters — Sat, 30 Jan 2016 06:49:36 GMT

Maybe Im wrong but i think 31st Dec 2015 was a Thursday.cheers

Re: Express Post is not Express as we used to know.

supershifters — Sat, 30 Jan 2016 06:55:58 GMT

Yes. Lyndal I think most people know 1 Jan is a national public holiday...well if there are any newcomers they will know now. I hope you like my smaller sized font Lyndal it defaults this size in my phone which is handy.see ya.

Re: Express Post is not Express as we used to know.

lyndal1838 — Sat, 30 Jan 2016 09:52:54 GMT

The 31st December was a Thursday and was not a public holiday for everyone. It was the Australia Post Picnic Day and only effected AP workers.

Every year AP has their Picnic day during the week between Christmas and New Year and every year there are notices in the POs and on the website telling the public exactly when they will be open for business and when there will be deliveries of mail.

Re: Express Post is not Express as we used to know.

k1ooo-slr-sales — Sat, 30 Jan 2016 09:56:56 GMT

@supershifters wrote:
I just arrived home 30 Dec 2015, from a 2 months overseas working holiday and I asked my elderly mother who has poor eye sight from diabetes to post me an express post document before 5pm at the post office 30 dec 2015 to arrive to me 31 Dec 2015. The Auspost worker behind the counter took her money for the yellow express post envelope and my mother inserted the documents I needed but the worker did not tell my mother that there was to be no postage 31 Dec 2015 and that my document would not arrive until Monday 4th January. I was pacing up and down the garden path all day until 4.30pm 31 Dec 2015 until I had to call her to see if she had received her usual post. She had not. I live in Queensland so of course my time was 4.45pm but in Sydney the time was 5.45pm (due to day light saving).

I was now panicking because I had missed the offices in Sydney to scan the postal documents I was waiting for. I was furious because if I had known there was no postal service 31 Dec 2015 I would have driven to my mother’s house the night before (about a 1 hour drive away) and picked up the documents myself in person. Of course when I filed for compensation it was denied even though Auspost didn’t deliver on a day that Australia was open for business.

sorry, I gleaned over your post before replying earlier, my mistake.

In your recent posts you seem to have fixated on public holidays and whether it was widely known or who did know. As I posted previously, put things into perspective here.

Let me get this right, although you only live an hour from your elderly mother who ~~has poor eyesight~~ is almost blind (among other health issues like diabetes), you chose to ask her to go to the Post Office to express mail some documents to you? I hope I have read that correctly, otherwise this next bit will sound just plain insensitive and out of order.

How long would it have taken your elderly mother to locate the documents . . . . . get herself prepared to head out . . . . . lock up the house . . . . . get to the PO (not by driving I hope) . . . . . lodge the documents in an express envelope . . . . . get home again? I know that it would take me the best part of an hour to do all that, and I have good eyesight and I drive.

Having been away for two months, why didn't you go and visit your elderly mother instead of asking her to post the items to you? I'm sure she would have appreciated the visit having not seen you for months. Let's forget about the documents, and the Express Post 'rage' you now feel . . . . . and ask the question "what was so important that you didn't drive the one hour to visit your mum on the 30th?"

Now, that is where I may have come across as insensitive, there may be a very good reason for you not driving one hour to visit your almost blind elderly mother, but I can only go with the information you have provided and I apologise in advance if I am looking at your whole situation too simplistically.

You spent two months doing something good for others in Africa, building houses for people who don't have a house, but have come back to Australia and started sweating the small stuff almost immediately.

I travelled extensively for a whole year some 20 years back. Including through PNG, Mexico, Guatemala and Belize. I had guns pointed at me and I saw unwashed little kids wandering the streets in hardly any clothes begging for money or food. It changed me. For some time after I got back I realised that what seemed like big issues for me were certainly not a threat to my everyday welfare. I am not perfect, and have slipped back into stressing about things of little consequence every now and then, but not where family is concerned.

Take the one hour drive and thank your mother for her efforts with the documents. Don't talk about how disappointed you were that Aust Post were closed on the 31st, she'll probably feel bad that things didn't work out with the Express Post . . . . . and I know you wouldn't want that.

Re: Express Post is not Express as we used to know.

supershifters — Sat, 30 Jan 2016 10:32:23 GMT

Yes.you are correct thanks for pointing this out.That sounds absolutely horrible/terrifying. Life can be pretty nasty sometimes...there's so many people suffering by natural causes and where they were born into let alone Australians coward punching other Australians to kill them like Cole Miller and his grieving family. Does punching to kill occur frequently here? It used to be called King hit a while back.why doesnt malcolm turnbull address the nation on every TV chanel simultaneously one night at 7pm about zero touching others before the next punch kills someone and destroys another family. I was crying when I saw 18 year old Cole had been killed by someone who turned to his mates immediately beforehand and said," wanna see something funny?"
Maybe im too sensitive but I could see the large sporting and academic life he had waitinv for him and now dead.

Re: Express Post is not Express as we used to know.

jillywinkle — Sun, 07 Feb 2016 17:28:32 GMT

Hi, you most likely already know this but Express Post is only applicable between Australian capital cities in very close proximity to each other, based on my experience. Brisbane to Sydney ~ Sydney to Melbourne, or Melbourne to Adelaide for example. Otherwise it just goes ordinary old mail, even if already in the express system. A lot of people waste their hard earned dosh if Australia Post workers don't tell them this fact at the counter...jily

Re: Express Post is not Express as we used to know.

jillywinkle — Sun, 07 Feb 2016 17:29:58 GMT

and yes the postcode too...it's a very small niche ~ Express Post

Re: Express Post is not Express as we used to know.

lyndal1838 — Sun, 07 Feb 2016 18:02:13 GMT

Wollongong is not a capital city and Express Post works between Sydney and Wollongong.