topic Re: Messages missing in Selling

Messages missing

mbselections00 — Tue, 10 May 2016 07:09:01 GMT

Just a word of warning. Make sure you check your email accounts carefully, as I have just found a message from this morning that did not appear in eBay messages and also an invoice I sent earlier today 'vanished' - have sent it a second time and is still not showing as sent ?! And it's not even Friday

Re: Messages missing

kopenhagen5 — Tue, 10 May 2016 07:12:07 GMT

https://www.youtube.com/watch?v=7qe_Rt_oQhU

Re: Messages missing

mbselections00 — Tue, 10 May 2016 07:17:02 GMT

Re: Messages missing

Anonymous — Tue, 10 May 2016 07:29:43 GMT

The angels have the message box

Re: Messages missing

*tippy*toes* — Tue, 10 May 2016 11:44:50 GMT

I sent an invoice on Sunday night and it was clear the buyer didn't get it because he paid 2 lots of postage. I normally tick the box to send me a copy but can't remember if I did that time. Very frustrating! I meant to put the excess postage in his parcel when I posted it, but I was in a rush and had it all sealed up when I remembered, so I'll send him a refund through PayPal.

Re: Messages missing

mbselections00 — Tue, 10 May 2016 12:06:49 GMT

It happened on hubby's ID actually, and I'm guessing the buyer hasn't received the second invoice either as she hasn't paid and all communication has stopped pretty much mid conversation ?? It was a similar situation, she paid for one item, then ordered another item, so I asked her not to pay until I sent a manual invoice without postage as I would post together . . . . . nothing since. Worst part is, I can feel a defect coming for late shipping as she bought and paid for the first item yesterday

Re: Messages missing

missjaykay — Wed, 11 May 2016 06:44:35 GMT

The app is having problems with messages. I get the notification ting noise and then when open the message there is no content, just blank. I then have to go into the full site to be able to see messages. This has been happening for at least 5 days - since the 'upgrade' of the app. FRUSTRATING

Re: Messages missing

mbselections00 — Wed, 11 May 2016 06:49:20 GMT

Thanks for that info. Interesting to know as the buyer is in hospital, so probably using a phone and still no word from her despite several messages and 3 invoices now. Very odd, when she actually wanted the second item added to her first order - hoping she is ok . . . . . .

Re: Messages missing

*tippy*toes* — Wed, 11 May 2016 08:17:50 GMT

If it's anything like my local hospital, mobile coverage is virtually non existant, despite it staring straight at a mobile tower. Whoever designed it stuffed up. They put the X-Ray department near the front, which has lead walls, so most of the hospital has little to no mobile coverage.

Re: Messages missing

davewil1964 — Wed, 11 May 2016 10:15:48 GMT

But what came first, the hospital or the mobile phone tower?

Maybe the telco should have thought about tower placement for more than as nanosecond.

Re: Messages missing

*tippy*toes* — Wed, 11 May 2016 13:07:24 GMT

The phone tower was in years before the hospital......which is only 5 years old. The phone tower is up on the mountain behind us and the hospital faces it. Hence why the lead walls are causing a lot of issues for staff (and patients). When I was in there 2 years ago, I had to either keep going out the front to use the phone, or go into "authorised personel only" areas (of which there aren't many where phones actually work)

Re: Messages missing

davewil1964 — Wed, 11 May 2016 13:20:31 GMT

There you go.

One of the few instances where the technology predated the infrastructure.

Re: Messages missing

erg-auto-electrical-wholesalers — Wed, 11 May 2016 20:33:25 GMT

She has a guitar pick for a hat

Re: Messages missing

falconsportspack — Wed, 11 May 2016 21:42:40 GMT

@missjaykay wrote:
The app is having problems with messages. I get the notification ting noise and then when open the message there is no content, just blank. I then have to go into the full site to be able to see messages. This has been happening for at least 5 days - since the 'upgrade' of the app. FRUSTRATING

It's not just the App that has this problem. It happens with the full site on a computer also, & has been doing so on & off since I joined in 2002. Back then & for years later they were told about it, but didn't fix it. So now in 2016 it's still broken & nobody knows why they refuse to fix it.

Re: Messages missing

lyndal1838 — Wed, 11 May 2016 22:10:02 GMT

Because they are absolutely terrified that buyers and sellers may communicate with each other and sort things out between themselves and stop ebay controlling everything on the site.

Re: Messages missing

mbselections00 — Thu, 12 May 2016 02:53:31 GMT

@lyndal1838 wrote:
Because they are absolutely terrified that buyers and sellers may communicate with each other and sort things out between themselves and stop ebay controlling everything on the site.

I think you've hit the nail on the head !! I only ever use full site on lap or desktop & my problem arose because a buyer and I were negotiating the sale of a second item and combining post ! And no, we weren't trying to do anything off eBay.

BTW - She paid for the second item last night, so I can post today, but that means 4th working day since she paid for original item - 2 days handling time - so I'll just wait for the Shipping Defect - thanks eBay - good onya !! Meanwhile, I will continue to help my buyers have a better buying experience and save them on postage whenever I can !!

Re: Messages missing

amber-eyed-girl — Thu, 12 May 2016 10:34:16 GMT

@*tippy*toes* wrote:
The phone tower was in years before the hospital......which is only 5 years old. The phone tower is up on the mountain behind us and the hospital faces it. Hence why the lead walls are causing a lot of issues for staff (and patients). When I was in there 2 years ago, I had to either keep going out the front to use the phone, or go into "authorised personel only" areas (of which there aren't many where phones actually work)

I have to go outside at home to use my phone.

Have had two different phones and several replacement SIMs.

No lead walls that I am aware of.

Anywhere else...seems to get a strong signal.

I have been missing eBay messages at times for several weeks. Using standard site.

Re: Messages missing

*tippy*toes* — Thu, 12 May 2016 12:21:15 GMT

I get pretty carpy reception at home too. My phone has to sit in one spot if I'm expecting a call. If I'm on the phone and have a signal, I have to stand there like a corpse because moving even an inch can cause signal drop out.

A few years ago I tried one of those prepaid wireless internet thingies where you just stuck a thing in the side of your computer. I had to go halfway down the yard to be able to use it. Kind of made it difficult when it rained!

I'm in a dead spot, so are the neighbours either side and the house across the road. Everyone else in the street has great reception!

Re: Messages missing

amber-eyed-girl — Thu, 12 May 2016 13:08:58 GMT

Take it personally. I do! 😉

Re: Messages missing

matcs77 — Fri, 29 Apr 2022 06:53:31 GMT

Still happening in April 2022.
write send.. and it’s gone!

write send.. 😤