Unpaid item

heleng3554 — Tue, 22 Nov 2016 10:04:21 GMT

A customer has not paid for the men's shirt they have purchased. I have tried to contact cutomer numerous times, but have never received a reply. I have opened an unpaid item case some time ago but still not solved. Should I just close the case and relist the shirt?

Regards, Helen

Re: Unpaid item

kopenhagen5 — Tue, 22 Nov 2016 10:22:29 GMT

If there has been no reply to the unpaid item case in 4 days, yes definitely close the case.

The buyer gets 4 days initially to pay and then a further 4 days in the unpaid case so 8 days is ample time to pay or the very least make contact.

Buyer gets a strike, you get your fee back and are free to relist.

Add the buyer to your BBL so they cannot do it again.

I only give a buyer the minimum time of around 8 days unless they contact me to make arrangements.

If they contact me they can have 4 weeks to pay, as long as I know where I stand, communication is the key.

topic Re: Unpaid item in Selling

Unpaid item

Re: Unpaid item