topic Re: Unpaid item case in Selling

Unpaid item case

farheen76 — Thu, 12 Jul 2012 22:49:33 GMT

Sorry this may end up a tad long!

I was selling a set of DVDs and someone bid and bought them. She did not pay and did not contact me and then I got the message that an unpaid item case was being opened and she had till X date to pay.

I contacted her and then she messaged back saying her boss had delayed her wages etc and she would pay in a few days and that I should cancel the case.

I did not

Anyway the case closed as she did not pay within that due time and she contacted me accusing me of stuffing her around :O!!!! and that she said she would pay etc etc

I told her that firstly she should not have bid if she did not have the money to pay and I had no guarantees that she would have paid if I had cancelled the case and sorry but she deserved an unpaid strike since she did not pay. Simple.

+ I was the one stuffed around as I needed money and then had to relist my item.

Was I wrong?

Re: Unpaid item case

koalablue12 — Thu, 12 Jul 2012 23:56:56 GMT

I am a bit confused. you got a message thet an UPI case was being opened?? You must have opened the dispute surely. If you did, then yes you had every right to, if it has now been closed it is over and she will have been issued a strike, and one that she deserves. Add her to your BBL, and personally I would pass on the emaiil she sent you to ebay. She has no right to accuse you of stuffing her around when clearly she was the one stuffing you around. Have no further contact with her, report any other messages you may receive to ebay

Re: Unpaid item case

farheen76 — Fri, 13 Jul 2012 00:02:07 GMT

I have had a few messages notifing me that a message has been sent to a buyer to pay by X date as they had not paid.

I have not opened any unpaid item cases ebay automatically sends me the following message.

Hi X,

We've told your buyer that we just opened an unpaid item case for XYZ.
If payment isn't received by XX-XX-12, you'll get a final value fee credit. We'll also record an unpaid item on the buyer's account.

Re: Unpaid item case

koalablue12 — Fri, 13 Jul 2012 00:12:49 GMT

You are kidding, I had no idea that could be done. I am gong to go to the AC and ask them to look at this thread, and see what they think.

Re: Unpaid item case

janeababe — Fri, 13 Jul 2012 00:19:55 GMT

Ebay... commencing Unpaid Items Cases off their own bat?

My goodness i can see a lot of trouble brewing over this news!

Some buyers and their sellers come to mutual arrangements of when a payment will be received.... This will have a big effect on those cases.

This is going to be intertesting.... ;\

Re: Unpaid item case

mowermum — Fri, 13 Jul 2012 00:25:15 GMT

You can automatically select ebay to automatically open unpaid item cases in your preferences.

Re: Unpaid item case

***super_nova*** — Fri, 13 Jul 2012 00:28:33 GMT

It is possible to set up your preferences so UPI case is opened automatically after 4 days. Frankly I think that is too early, so I have it disabled.

Re: Unpaid item case

jensmanchester-australia — Fri, 13 Jul 2012 00:51:28 GMT

It is possible to set up your preferences so UPI case is opened automatically after 4 days. Frankly I think that is too early, so I have it disabled.

You can set it up to open UPI cases automatically after 4, 8, 16, 24, or 32 days after the listing ended.

Re: Unpaid item case

*sparklz* — Fri, 13 Jul 2012 01:04:12 GMT

You are kidding, I had no idea that could be done. I am gong to go to the AC and ask them to look at this thread, and see what they think.

There is no need to go to the AC as people that post here know the answers as well any one from there, and they come here as well and can reply if they feel the need too.

Re: Unpaid item case

janeababe — Fri, 13 Jul 2012 01:06:29 GMT

Hmmm interesting. I did not know this.

Thanx 🙂

Re: Unpaid item case

gem*addiction — Fri, 13 Jul 2012 03:36:23 GMT

The automatic UID has been available for nearly two years now, from the ebay announcement:

New unpaid item assistance
Coming September 2010 the new unpaid item assistant feature will save sellers time by automating the process of opening and closing unpaid item cases. The assistant can be set to automatically open a case 4, 8, 16, 24 or 32 days after a listing ends. If a buyer doesn't meet the payment period set up via the system, an unpaid item case will automatically be opened and will only be closed once the buyer pays. If the buyer doesn't pay, you will receive a final value fee credit and the buyer will receive an unpaid item strike against their record.

The feature is available on an opt-in basis and can only be used with integrated payment methods, such as PayPal and Paymate, or a third party checkout integrated with eBay where eBay can identify when a payment has been made. Unpaid item assistant is not recommended for sellers who use bank deposit, as it may generate an unpaid item strike against a buyer who has paid using this method.

The op must have 'opted in' at some point for this to have occured.

Re: Unpaid item case

qball28 — Tue, 12 Aug 2014 09:22:27 GMT

I might do automatic😀

Re: Unpaid item case

i-love-my-sheep — Tue, 12 Aug 2014 11:33:35 GMT

I thought about going automatic, but it's just as easy to do it manually. The only benefit I can see for using automatic for me as a small seller is, the buyer can't leave feedback from the time the case is open, as opposed to being able to leave feedback until it's closed when done manually.

You can also be more flexible by staying manual. If you have a buyer who is buying something every day (via auction), after 4 days they're going to start getting cases opened against them if it's automatic, might get upset about it and stop buying. They may also panic and pay, then stop buying, when in actual fact, they were planning on continue to buy.

Definitely sounds to me like the OP has clicked yes when the Unpaid Assistant was offered. Usually it gets offered when you open a case manually.

Re: Unpaid item case

lyndal1838 — Tue, 12 Aug 2014 12:56:17 GMT

I doubt that many posters will be back to this thread after 2 years.

Re: Unpaid item case

i-love-my-sheep — Tue, 12 Aug 2014 13:59:51 GMT

Oh goodness, don't I feel like a dill!!! I didn't look at the date on this thread. Normally I do check the dates.