topic Re: All negative feedback removed in Selling

All negative feedback removed

comcol — Thu, 17 Aug 2017 02:40:02 GMT

Wondering if anyone else has come across this.

Where a 'protected seller' (think we know what that means these days) has ALL negative feedbacks removed regularly.
I won't name the seller as I will probably be banned for saying it but there is one that has had literally hundreds of negatives removed from their feedback.

Since last night more than 20 'disappeared' to keep them, as always at 100% feedback.

I actually had Ebay say in one phone call when I queried this several months ago that they were 'automatically' removed. Whatever that is supposed to mean.

Has anyone else noticed this sort of thing in their line of business

Re: All negative feedback removed

fixnwear — Thu, 17 Aug 2017 02:47:48 GMT

comcol - can't be sure - but I think that happens after 12 monts, all negs go. Also, surely it would depend what the negs were for. Maybe seller proved the claims otherwise - so they were removed.

And, what do you care anyway, or would anyone care or even look at them - they don't count for any demerits someone was saying. Only something called defects (whatever that is) counts these days.

Re: All negative feedback removed

kopenhagen5 — Thu, 17 Aug 2017 03:43:16 GMT

Not sure if this is the case here but negs and neuts only remain for 12 months within the calculations.

Re: All negative feedback removed

collect247 — Thu, 17 Aug 2017 04:04:48 GMT

Sorry mate but you have just bit your own tongue lol,read the t & c's lol,they get removed every 12 months just like eBay told you

so that's what it means.

Re: All negative feedback removed

x3n0m — Thu, 17 Aug 2017 08:48:53 GMT

... "Since last night more than 20 'disappeared' to keep them, as always at 100% feedback." ..

As if that line doesn't clarify exactly what you came here to discuss .. I too have "witnessed" (in recent times) negative feedback removal for selected "protected sellers" in progress .. it is not your imagination and you have communicated very clearly so there can be no mistake about what you saying ..

Re: All negative feedback removed

gec2002 — Thu, 17 Aug 2017 07:48:11 GMT

Sorry mate but you need to reread the t&c's again or even better still read the Feedback Policies and Help sections because thats were you will find the correct answer. Just to help you try looking under

"Should I leave neutral or negative Feedback for a seller?" were you will find

"Feedback comments become a permanent part of a seller's record."

However in terms of Feedback Score

"The Feedback Percentage is calculated based on the total number of Positive and Negative Feedback ratings for transactions that ended in the last 12 months."

so while your negatives are not included on your Score after 12 months the negatives are still on your record. They are not removed after 12 months. If you have a negative you will still be able to find it after 12 months (looked up one from Dec 2015 just to check).

As for Feedback removal

see http://pages.ebay.com.au/help/feedback/revision-request.html#submit
"How do I know if I'm eligible to submit a Feedback revision request?"
"You can submit 5 Feedback revision requests for every 1,000 Feedback you've received in the past 12 consecutive months. High-volume sellers (who earn more than 1,000 Feedback per year) can send more requests."

Re: All negative feedback removed

collect247 — Thu, 17 Aug 2017 08:06:02 GMT

3 posters said the same as I did so what made you choose me as a scap goat mate?

The % rate from the negatives get removed ie if you had 98% then after 12 months you will have 100%.

And who the hell is going to look back through 12 months of feedback just to find 1 negative and then go **bleep** I'm not buying from this seller as they have a hidden negative feedback please mate get a life

Re: All negative feedback removed

collect247 — Thu, 17 Aug 2017 08:12:27 GMT

SCAPE GOAT LOL

Re: All negative feedback removed

x3n0m — Thu, 17 Aug 2017 09:29:27 GMT

3 posters said the same as I did so what made you choose me as a scap goat mate?

I am fairly sure anyone who would like to bring this back on topic and has something sensible to contribute to this serious topic will be welcome to join in .. my take on this is that some of these forum boards are here for a real purpose .. hope that helps you get your head around it ..

Re: All negative feedback removed

comcol — Thu, 17 Aug 2017 08:39:55 GMT

A closer inspection of my original question may have answered several of the responses posted.

I shall clarify:

Negatives left THIS month ALL disappeared over night. As did those from within 6 months.

It has happened to the same account hundreds of times. It is not a matter of the 12 month removal of negatives.

They are not feedbacks which have been changed. They are literally gone. The negatives are not rude, vulgar etc. The ones I've ever read simply say item not as described or unhappy with service etc. Along those lines.

Would think this is a very serious issue and hurting a lot of other business on Ebay who provide good service etc.

Re: All negative feedback removed

x3n0m — Thu, 17 Aug 2017 08:50:43 GMT

.. back in the day people from the pesa side of things who qualified used to get ""special" "ebay account managers"" who could elevate their position in best match etc .. from what I have heard that particular program is no longer in existence but has been replaced by a myriad of insider seller programs where these protected species do get special treatment .. I have seen a few over the years not only completely dominating the entire front page (via best match default) of massive categories but in recent times have seen a few other abberations and one of them is exactly what you are describing comcol .. to say that ebay upper management stanks of the amway culture would be an understatement .. so plainly desperate and underhanded to make a buck by extending privaledge to those who pay to play .. anyway suffice to say that ebay is nowhere close to a level playing field .. not much can be done about it aside from letting people know what is going on .. it will obviously be difficult to give specific examples of sellers who get these privaledges without attracting moderator attention ..

Re: All negative feedback removed

x3n0m — Thu, 17 Aug 2017 08:56:30 GMT

anyway suiffice to say that when these "privaledged sellers" attract too much attention even ebay washes their hands with them but obviously they get way too much leniancy that is in no way extended to lesser mortals .. one thing these "privaledged sellers" have in common is they pay big fees which is obviously what ebay finds so attractive about those sellers and not the "buyer experience" that ebay's marketing team often allude to ..

Re: All negative feedback removed

davewil1964 — Thu, 17 Aug 2017 08:59:19 GMT

'privileged'. No 'a' or 'd'.

You're welcome

Re: All negative feedback removed

x3n0m — Thu, 17 Aug 2017 09:01:35 GMT

perhaps copy a heading of an item they are selling and paste it here so that I can educate myself a little further ..

Re: All negative feedback removed

x3n0m — Thu, 17 Aug 2017 09:04:26 GMT

You're welcome

seek professional help ..

Re: All negative feedback removed

digital*ghost — Thu, 17 Aug 2017 09:07:51 GMT

@comcol wrote:

Would think this is a very serious issue and hurting a lot of other business on Ebay who provide good service etc.

Since I can't investigate the seller in question, nor have I seen a specific seller have all negs removed inexplicably (I've seen / heard of some - just not all - negs disappearing), I can really only comment on the subject in general; however that is the point that makes me question the reasoning eBay would have for providing this level of protection for sellers. Impressions count for something, but it's the erosion of trust that would concern me, in that they talk a lot about retaining buyers at the cost of sellers, but this sort of thing is the opposite of that, allowing for there to be no warning or observation of consistent issues that dealing with a particular seller may present.

It's an unethical and hypocritical action for eBay to take when most other sellers, who try to get unfair / untrue negatives removed, are told "it's the buyer's opinion, suck it up".

Back before big box businesses became* so prevalent on eBay, there was a tool seller that was rather infamous both for problems buyers would experience, and having a lot of neg feedback removed, yet they still hovered between 98% and 99% most of the time, if memory serves, so it's definitely not a new issue, but perhaps an even more concerning one, despite the fact that negs don't affect a seller's account like they used to. These days, the known brands and retailers (I mean the national chain store types), can still have pretty shoddy feedback in the grand scheme of things, which makes me wonder what makes the sellers who get most (if not all) negs removed, so special? Are they effectively paying protection money? I mean, the practice would go against all of their (proclaimed) motives for the vast majority of recent policy changes and introductions, so there would have to be (methinks) some kind of other incentive for eBay to p**s off X buyers rather than risk p****ing off one seller.

*I award myself 10 bonus points for impromptu alliteration

Re: All negative feedback removed

imastawka — Thu, 17 Aug 2017 09:15:37 GMT

Digi, always avoid alliteration.

Re: All negative feedback removed

gec2002 — Thu, 17 Aug 2017 09:50:24 GMT

@eezipeezi888 wrote:
3 posters said the same as I did so what made you choose me as a scap goat mate?
The % rate from the negatives get removed ie if you had 98% then after 12 months you will have 100%.
And who the hell is going to look back through 12 months of feedback just to find 1 negative and then go **bleep** I'm not buying from this seller as they have a hidden negative feedback please mate get a life

I judged yours to be the most wrongest ( Have fun with that davevil). As for looking back no one will, however your statement remains incorrect.

Comcol

While you can't name the seller what is the order of their FB 1000's, 10000's, 100,000s as I referenced earlier "High-volume sellers (who earn more than 1,000 Feedback per year) can send more requests." and are they local or Chinese sellers?

Re: All negative feedback removed

collect247 — Thu, 17 Aug 2017 09:54:00 GMT

You already responded to me stating that I'm wrong so why are you doing it again?

Just back off

Re: All negative feedback removed

gec2002 — Thu, 17 Aug 2017 10:01:41 GMT

@imastawka wrote:
Digi, always avoid alliteration.

Illustrated In Imastawka idiosyncratic individualistic information