topic Re: Buyer return time expired in Selling

Buyer return time expired

audistarelectronics — Fri, 18 Aug 2017 05:39:44 GMT

Hi all, just an update to this one, Buyer requested a return and refund, and I accidently accepted, but as there is no reverse allowed on that one, I sent off a postal label and waited more than the required time, but buyer didn't bother to return the item. So, I opened a case with ebay, and lost it within half an hour. Ebay sent off a label, still no reply, and the dispute expires today. Ebay says it will then reverse their action and the case will be no longer. Ok, I get to have my funds unfrozen, but after more than three weeks while this scumbag mucks me around. As the buyer, surely ebay can take some action against him after all the delays caused. If it was a seller at fault, they would be kicked in the head I'm sure.

Re: Buyer return time expired

davewil1964 — Fri, 18 Aug 2017 07:19:22 GMT

Given you accepted the return, it pretty much tied eBay's hands. You have your money back, so that is probably the best result you could expect. Don't forget to cancel the label, if you can.

As you are aware, if the rules are followed, buyers are a protected species.

Re: Buyer return time expired

audistarelectronics — Fri, 18 Aug 2017 08:16:41 GMT

Yes, they sure are. I cannot believe the number of former ebay sellers I speak to of late who have pulled the pin on selling. Really, only the sellers doing brand new items are safe to continue, even then, there are plenty of scamming buyers who will pull a false claim on them also. Far too risky with used items, as I learnt the hard way. Anyway, I'm finished with selling after this episode.

Re: Buyer return time expired

davewil1964 — Fri, 18 Aug 2017 08:21:50 GMT

I sell used books.

I have had ONE possibly dodgy transaction in more than 3000, so I wouldn't necessarily agree with you. Or the selected others.

Re: Buyer return time expired

audistarelectronics — Fri, 18 Aug 2017 08:43:36 GMT

Understand what you say Dave, I also had almost ten years and no buyer issues either, but ebay has revved up the blowtorch on the sellers so it looks like open season on them.

Re: Buyer return time expired

justkidzbiz — Sat, 19 Aug 2017 13:57:32 GMT

Similar happened to me. I accepted a return and the buyer failed to return the item within 7 days. I went through the "ask eBay to step in carp", and naturally funds.were frozen. I immediately rang eBay and asked them to close the case as the buyer has not returned the item within the time limit. Case closed in my favour.

Re: Buyer return time expired

audistarelectronics — Sat, 19 Aug 2017 19:30:29 GMT

Hi, you got the issue resolved easily, I had to escalate it to a claim when the item didn't reurn, but then ebay gave the buyer another ten days to comply. That time expired two days ago, case is still showing as waiting for buyer to return item. I have had the funds frozen for far too long and will be calling them today to give them what for. Way too many lifelines are available to the buyer, while the seller hangs from the tree.

Re: Buyer return time expired

audistarelectronics — Sun, 20 Aug 2017 03:58:13 GMT

Hi all, can you believe this? 9.05am today I get an email from ebay, case is now closed as there has been no reply or return from the buyer. All Paypal funds released. 12.20pm today, another email saying the case is on hold for a further 5 days as the ebay system had a glitch and the buyer must be given extra time to return the item. What the hell is going on I ask? Called ebay and got nowhere with the first contact spoken to, requested a supervisor and it was just like a recorded message, the buyer must get his 10 days to return. He's already had 3 weeks from when he requested a refund, and didn't follow through with it. I say closed is closed and if it's a faulkt in the system, so be it. This case just goes from bad to worse. Buyer gets bailed out yet again by big brother. I have been assured that next Friday the case will expire for certain. We will see.

Re: Buyer return time expired

imastawka — Sun, 20 Aug 2017 04:13:51 GMT

Try ebay's facebook page.

Some people have have said they got satisfaction from there.

Nothing to lose.

Re: Buyer return time expired

lyndal1838 — Mon, 04 Sep 2017 23:23:37 GMT

Just bumping this thread for another member who is having a similar problem with ebay releasing her funds then extending the dispute time for several more days.

Re: Buyer return time expired

imastawka — Tue, 05 Sep 2017 04:15:52 GMT

Lyndal, the thread continued here -

http://community.ebay.com.au/t5/Selling/Item-return-time-limit/m-p/2086558#M159075

With a happy ending, I might add

Re: Buyer return time expired

lyndal1838 — Tue, 05 Sep 2017 04:38:11 GMT

Thanks stawks, I could not find that one when I went looking....blind in one eye and can't see with the other one.

Re: Buyer return time expired

padi*0409 — Tue, 05 Sep 2017 05:50:42 GMT

@lyndal1838 wrote:
blind in one eye and can't see with the other one.

Lay of the Turps lyndal........................

Re: Buyer return time expired

lyndal1838 — Tue, 05 Sep 2017 06:21:18 GMT

Now, now Padi....I did not say I was blind drunk....just blind!!

Re: Buyer return time expired

*tippy*toes* — Tue, 05 Sep 2017 13:07:11 GMT

@lyndal1838 wrote:
Now, now Padi....I did not say I was blind drunk....just blind!!

Me too, as a bat, and even more so since I got new multifocals last week. Those things are a death trap. They didn't warn me about stairs. They didn't warn me about not having any peripheral vision (which nearly resulted in me hitting a child in the car). I'm taking them back tomorrow and telling them to shove them where the sun don't shine.

I've got about a mm at the bottom that I have to look down as hard as I can to see, that is for reading. If I want to read the computer screen, my face is looking at the ceiling, which has resulted in a kinked neck. I have about a mm at the top to see distance, so when driving, or watching TV, I have to have my chin on my chest. I'm not sure what the rest of the lenses are for because I can't see out of those. That's just blurry.

They told me I'd get used to them. I'll never get used to nearly hitting children in the car, or almost falling down stairs. I'll never get used to everything being blurry. They were supposed to help me see better, not kill people! They suck and a complete waste of money. I'm just glad my health fund covered most of it and I was only out of pocket $100, and not the full $748. I'd be pretty miffed then!

Re: Buyer return time expired

springyzone — Tue, 05 Sep 2017 14:37:30 GMT

@*tippy*toes* wrote:
@lyndal1838 wrote:
Now, now Padi....I did not say I was blind drunk....just blind!!
Me too, as a bat, and even more so since I got new multifocals last week. Those things are a death trap. They didn't warn me about stairs. They didn't warn me about not having any peripheral vision (which nearly resulted in me hitting a child in the car). I'm taking them back tomorrow and telling them to shove them where the sun don't shine.

I've got about a mm at the bottom that I have to look down as hard as I can to see, that is for reading. If I want to read the computer screen, my face is looking at the ceiling, which has resulted in a kinked neck. I have about a mm at the top to see distance, so when driving, or watching TV, I have to have my chin on my chest. I'm not sure what the rest of the lenses are for because I can't see out of those. That's just blurry.

They told me I'd get used to them. I'll never get used to nearly hitting children in the car, or almost falling down stairs. I'll never get used to everything being blurry. They were supposed to help me see better, not kill people! They suck and a complete waste of money. I'm just glad my health fund covered most of it and I was only out of pocket $100, and not the full $748. I'd be pretty miffed then!

Tippy, they should not be like that.

I have multifocals & from the first moment I put them on, they were fine.

I don't believe in this 'having to get used to it."

The optometrist place I go to has always been tops. I once went to specsavers instead ( to save money) and similar to what is happening to you, had problems from the get go, felt dizzy wearing the things.

Went back to the usual place for contact lenses. He examined the glasses (very embarrassing) and said they were too strong and he wasn't happy to have me wear them so he replaced the lenses free of charge!

Your prescription isn't right, not if you're having those troubles. It should be seemless from reading/computer/driving.

Re: Buyer return time expired

*tippy*toes* — Thu, 07 Sep 2017 00:34:35 GMT

I took them back yesterday and their answer was to put single lenses back in them. I asked how hard it could be to get the slit at the top and bottom bigger, so I saw less blurry in the middle. He said some people are "acopic", as in can't cope with them. I don't think it's a matter of not being able to cope with them, I just couldn't get a straight answer as to why there was a clear slit at the top and bottom and a big blurry void in the middle. I told him that looking straight on at him at that moment, he was a fuzzy furry critter. Also to read, I had to lift the left side up a shade so both eyes were seeing the same thing.

I asked if it was possible that my prescription got mixed up and he said not a chance. OK, then, why are they blurry then? Not just at the sides, but smack in the middle. I said I shouldn't have to drive with my chin on my chest! He said a new type of lens came out since mine were ordered, so I'm going to try them. If they don't work, I'll stick with my old ones, then go across the road to a different optometrist after new year. I stayed away from Specsavers, maybe I should have gone there!

Edit. Interestingly, when I told Mr Tippy I took them back he said he's going to take his back too because his old ones are much clearer. He only needs them for reading, but uses his old ones instead. It's the same optometrist that's been there for years. Maybe she's losing her marbles!