topic Re: Feedback in Selling

Feedback

karecoope-95 — Fri, 29 Dec 2017 07:51:31 GMT

What is the best way to get buyers to give feedback? Only less than half do. I have received some nice messages and even cards in the post. I was sending a message after posting the item asking for feedback but it just feels desperate! Does it even matter? Im sure they would let me know if something was wrong.

Re: Feedback

davewil1964 — Fri, 29 Dec 2017 08:26:42 GMT

Asking for feedback is an invitation to the sort you don't want.

Feedback is not that relevant, except for the percentages if you cop defects or a few negs.

I sell for money, as do most; positive feedback is good, no feedback is next best.

Re: Feedback

kopenhagen5 — Fri, 29 Dec 2017 08:28:50 GMT

Spot on, they will let you know if something is not right.

Feedback is voluntary and many just don't bother.

Some buyers won't because the seller is asking for feedback to be left.

As long as all your feedback received is positive, the rest doesn't matter.

Good accurate listings, fast postage and packed well, should mean trouble free transactions.

Re: Feedback

padi*0409 — Fri, 29 Dec 2017 08:36:02 GMT

@karecoope-95 wrote:
What is the best way to get buyers to give feedback? Only less than half do. I have received some nice messages and even cards in the post. I was sending a message after posting the item asking for feedback but it just feels desperate! Does it even matter? Im sure they would let me know if something was wrong.

Sending a message asking for feedback will often put the buyer offside and then they won't leave feedback, or worse leave you a neutral or a neg, so doing that is probably pointless.

Once you have over a hundred or so feedback all it is is numbers on a page - means very little unless you have negs where it will impact your prercentage.

You've left 527 and received 412 feedback, so not really less than half your buyers leaving it ????

As you said, if there was a problem you'd know about it pretty quickly.

Edit. G'day Kopes and dave........................fingers very slow today guys...................

Re: Feedback

twyngwyn — Fri, 29 Dec 2017 08:52:00 GMT

For a comparison:

I have 6538 feedback......but have had 13606 transactions

Many people now buy on-line & I'm sure they can't remember whether item came via eBay or another site....f/b is becoming more & more irrelevant

Re: Feedback

kopenhagen5 — Fri, 29 Dec 2017 10:07:25 GMT

Same, I have 2354 feedback for around 5,000 transactions.

Quite agree, many buyers don't even know to leave feedback.

Re: Feedback

k1ooo-slr-sales — Fri, 29 Dec 2017 10:18:25 GMT

don’t send messages to buyers about feedback, eBay will do that.

Re: Feedback

kopenhagen5 — Fri, 29 Dec 2017 10:24:56 GMT

@k1ooo-slr-sales wrote:
don’t send messages to buyers about feedback, eBay will do that.

Good point, eBay send a reminder to leave feedback I think it is around 30 days after a transaction.

Re: Feedback

digital*ghost — Fri, 29 Dec 2017 10:58:31 GMT

I have this thing where if someone asks me to do something I was planning on doing anyway, suddenly I begrudge them and don't wanna do that thing at all.

The best thing you can do - which many be easier said than done - is forget about feedback. Focus on the things that you can do to provide the best possible service / experience for your buyers, and the rest will follow sooner or later; though I suspect you're already ahead of me on that if you're getting private messages or cards in the mail. People who take the time to do something like that will also probably sing your praises elsewhere if the opportunity arises - that's worth significantly more than eBay feedback, IMO. 🙂

Re: Feedback

karecoope-95 — Fri, 29 Dec 2017 11:46:35 GMT

Thanks everyone for your advice and comments. I'll remove the desperate -sounding paragraph from my listings!

Re: Feedback

k1ooo-slr-sales — Fri, 29 Dec 2017 12:14:30 GMT

the single line in your listings “Please leave feedback when you receive your item so I know it has arrived safely and you are happy with it” does not sound desperate to me. Because this line is in your listing there is no need to follow up with a message regarding feedback.

Re: Feedback

brerrabbit585 — Sat, 30 Dec 2017 11:42:02 GMT

I've found feedback varies a lot according to the sort of products you sell. With some products, people like to talk to the seller but not bother with feedback - they think it's more important to be polite than leave impersonal feedback. With other items they don't communicate much but they do leave feedback, and yet other items they just want to buy and receive their items and then forget it.

On one of my IDs I'm lucky to have 20% of buyers leave feedback but on this ID I've left 3,145 and received 2,440, so 77.5% have left me feedback. Most of it's selling feedback but there is a little bit of buying feedback.

Re: Feedback

austendepp — Tue, 12 Sep 2023 11:00:52 GMT

It's really frustrating as a seller, and trying to build up my feedback tally .... I did contact ebay, and they suggested that i message the buyers to leave feedback etc Don't want to sound petty but those who do not leave feedback, can we get an option to remove my feedback? 🙄

Re: Feedback

davewil1964 — Tue, 12 Sep 2023 11:39:03 GMT

but those who do not leave feedback, can we get an option to remove my feedback?

No.

This thread is SIX YEARS old.

Maybe start a new one to express your inability to understand how feedback works.

I get feedback for around 25% of my sales. Luckily for me I sell for money, not dots on a screen.

Re: Feedback

sugar249 — Tue, 12 Sep 2023 20:48:33 GMT

@austendepp wrote:
It's really frustrating as a seller, and trying to build up my feedback tally .... I did contact ebay, and they suggested that i message the buyers to leave feedback etc Don't want to sound petty but those who do not leave feedback, can we get an option to remove my feedback? 🙄

More frustrating is those who re ignite a 6 year old thread,

And yes you are sounding petty, ""because you didnt give me one, give mine back""

Re: Feedback

paper-jack — Tue, 12 Sep 2023 23:10:13 GMT

As a seller, do you really want to be rude to your customers?

Just be grateful you had a sale.