topic Re: Childish and annoying in Selling

Childish and annoying

clubesquire — Sun, 21 Jan 2018 23:42:21 GMT

There's nothing new about this and it's been done to death, but it's really getting on my nerves.

I've been active chatting with customers again, potential customers and also some fellow sellers. Those warning messages have started again. I find it all very condescending, churlish and childish. And, the inference is there that you might be doing something wrong.

Just let us get on with business eBay. Honestly, would that be too much to expect, or ask?

I am soooo irritated.

Melina.

PS....I might have a tall scotch. It is 10am somewhere 🙂

Re: Childish and annoying

outback_blends — Mon, 22 Jan 2018 00:55:43 GMT

PS....I might have a tall scotch. It is 10am somewhere 🙂
I have always said that breakfast is the most important meal of the day ... 🙂

Such a shame there is no real competition for feebay. Well there could be but folks wont use it because there is nothing 'quick' about the sales there.

Re: Childish and annoying

padi*0409 — Mon, 22 Jan 2018 00:58:47 GMT

@clubesquire wrote:

I've been active chatting with customers again, potential customers and also some fellow sellers. Those warning messages have started again.

Melina, if you're getting the warning messages then if you continue with the "chatting" eBay will almost certainly give you a 7 day ban on contacting your sellers or worse.

I do understand where you're coming from, eBay's stance on contacting customers is ridiculous and in the long run is probably losing more sales than it's stopping "off eBay sales" , but it's their decision and their playground.

Edit, G'day OB, beaut day in the Southwest................

Re: Childish and annoying

clubesquire — Mon, 22 Jan 2018 02:07:19 GMT

You know Padi, all I'm doing is providing an essential part of our very small biz - customer service and business development, and we do get quite a few enquiries about pipes generally. The other part of it is essential to the learning experience - chatting with other sellers who are kind enough to share their knowledge.

You mentioned a ban and that truly unsettles me. I Know it happens, with little if any recourse even in circumstances where a seller, as is my case, is or has done nothing wrong. I'm just gobsmacked and fretful, as well as very annoyed. And the 'spying.' Goodness me!

The whole irony of it Padi, is that eBay is creating an environment, which forces members, be they seller or buyer, to find alternative means of communication. I Just don't want to go there.

I think most try and do the right thing.

Anyway, I'll stop complaining. I'm probably saying too much. I think I'm just a bit titchetty.

Melina.

Re: Childish and annoying

lyndal1838 — Mon, 22 Jan 2018 02:21:18 GMT

Melina, as Padi says, warnings from ebay are the first step.

If you continue contacting customers and other sellers in the way you are, then you will surely get a 7 day suspension. Another "misdemeanor" and you will not have to worry about customer service.....you will not be able to sell at all.

I know you are new to selling but you have spent enough time on the boards to have read about what is happening.....why is it so hard for you to understand that the normal rules of customer service do not apply to ebay selling?

Re: Childish and annoying

clubesquire — Mon, 22 Jan 2018 02:39:11 GMT

Oh Lyndal. I need to settle. I'll settle. I guess I'm really frustrated and the disappointment is real, but as you and Padi point out, it's not doing me any good, and I'm listening 🙂

I promise, I'm not trying to be difficult or unreasonable. Although, airing 'stuff' here may not have been wise. But that's the depth of my frustration.

Again, I'm prattling.

Advice taken. I'll button it up - everywhere!

Thank you 🙂

Melina.

Re: Childish and annoying

lane-ends — Mon, 22 Jan 2018 02:57:05 GMT

This is why ebay sellers are very active in Faceback forums, which by the way is also leeching experienced sellers away from these boards along with the advice they have to share.

Re: Childish and annoying

kopenhagen5 — Mon, 22 Jan 2018 02:57:38 GMT

Although I did also receive a warning some time ago and sent a professional but very stern letter showing they had accused an innocent member. And to never make that mistake again.

Received an apology and haven't had a warning since.

I like to think they put a note on my account that I often respond to buyers wanting to look at an item.

Re: Childish and annoying

padi*0409 — Mon, 22 Jan 2018 03:12:37 GMT

@kopenhagen5 wrote:

I like to think they put a note on my account that I often respond to buyers wanting to look at an item.

Ah Kopes, they may have twigged that The Muskies could get irate if they tried it on ya again...........just sayin'.......

Re: Childish and annoying

performance_parts_clearance_centre — Mon, 22 Jan 2018 03:18:08 GMT

I'm on a couple of the Facebook eBay pages - some very dodgy "advice" being offered on there by some!

Re: Childish and annoying

kopenhagen5 — Mon, 22 Jan 2018 05:35:51 GMT

@performance_parts_clearance_centre wrote:
I'm on a couple of the Facebook eBay pages - some very dodgy "advice" being offered on there by some!

I imagine the less regulated a site is, the more it needs to be taken with a grain of salt.

(As the Irish say.....................Ya don mess with da 4 mouskateers)

Re: Childish and annoying

go-tazz — Mon, 22 Jan 2018 06:34:02 GMT

@clubesquire wrote:
There's nothing new about this and it's been done to death, but it's really getting on my nerves.

I've been active chatting with customers again, potential customers and also some fellow sellers. Those warning messages have started again. I find it all very condescending, churlish and childish. And, the inference is there that you might be doing something wrong.

Just get them to join the discussion boards and then you can send them private messages,(which will appear at

the top of the discussion board pages).

You have your user name at the top,then Notifications and then Messages,

Re: Childish and annoying

brerrabbit585 — Mon, 22 Jan 2018 06:46:16 GMT

I've seen plenty of wrong advice given in these forums over time!

As for 'chatting with sellers' and customers, I get a lot of messages and reply but I keep it all above board and haven't had any problems. I recognise that one day I could be blamed for someone a potential customer does that's out of my control but there's no point worrying about something I have no control over.

I would never use ebay messaging to chat with other sellers! That's just asking for trouble.

Re: Childish and annoying

clubesquire — Mon, 22 Jan 2018 06:47:35 GMT

....and that go-tazz, is a terrific idea. Thank you 🙂

All I need to do now is have a glass of concrete and get myself out of this down and guilty and defeatist mood.

Thanks Tazz.

Melina.

Re: Childish and annoying

k1ooo-slr-sales — Mon, 22 Jan 2018 06:52:14 GMT

@go-tazz wrote:
@clubesquire wrote:
There's nothing new about this and it's been done to death, but it's really getting on my nerves.

I've been active chatting with customers again, potential customers and also some fellow sellers. Those warning messages have started again. I find it all very condescending, churlish and childish. And, the inference is there that you might be doing something wrong.

Just get them to join the discussion boards and then you can send them private messages,(which will appear at

the top of the discussion board pages).
You have your user name at the top,then Notifications and then Messages,

then you can send them private messages

or start a private group and discuss whatever you want . . . . . . you could call the group Pipe Dreams

Re: Childish and annoying

clubesquire — Mon, 22 Jan 2018 06:52:29 GMT

I didn't know that Brerr. Honestly, I had no idea, and obviously neither do the people I've been exchanging messages with.

And honestly, I still don't understand why it's asking for trouble. I'm missing something, but I guess that's not unusual 😞

Melina.

Re: Childish and annoying

clubesquire — Mon, 22 Jan 2018 06:55:03 GMT

Thanks K1, another good idea and remedy. You'll all been kind and helpful as usual. I just feel so stupid and angry with myself.

Melina.

Re: Childish and annoying

padi*0409 — Mon, 22 Jan 2018 07:00:11 GMT

@k1ooo-slr-sales wrote:
then you can send them private messages

or start a private group and discuss whatever you want . . . . . . you could call the group Pipe Dreams

Need to be ever so slightly careful even there slr due to advertising/selling on the boards being a no no as well.............catch 22.

Re: Childish and annoying

kopenhagen5 — Mon, 22 Jan 2018 10:13:30 GMT

Good suggestion Tazz

Re: Childish and annoying

chameleon54 — Mon, 22 Jan 2018 14:02:24 GMT

@brerrabbit585 wrote:
I've seen plenty of wrong advice given in these forums over time!

As for 'chatting with sellers' and customers, I get a lot of messages and reply but I keep it all above board and haven't had any problems. I recognise that one day I could be blamed for someone a potential customer does that's out of my control but there's no point worrying about something I have no control over.

I would never use ebay messaging to chat with other sellers! That's just asking for trouble.

BUT THERE"S NO POINT WORRYING ABOUT SOMETHING I HAVE NO CONTROL OVER !!!

I suspect brerrabbit has hit on an important part of the secret to succesfully engaging with ebay right there.

I used to get angry at being shafted by ebay customers and was a vocal opponent of some of ebays more extreme and unfair policies ( such as commission on postage costs etc. ) NOW............ I just dont care anymore.

Ebay will continue on its merry little way, with or without me. It will ignore a groundswell of seller anger at policy changes if it suits them and the buyer is always right. Even when proven wrong and CS can see this in black and white. SO.. how is getting all hot and bothered going to change anything. All it will do is raise my blood pressure, make me grumpy with the family and contribute to me hating my job as an ebay seller, rather than enjoying it most of the time. Result I lose, and ebay doesnt even notice. My little pittance in sales isnt being carefully monitored by ebay exec.s in San Francisco and if I storm off in a huff there will be four new sellers to take my place.

The only way i have found to cope with all the carp that goes on is to adopt a high profit margin, low care factor model. That doesnt mean I supply dodgy products or dupe my customers. It means I try to find that Zen moment when the next ebay storm hits and make enough money from each sale that I can afford to take a little hit now and again without suffering too much financial pain.

It might not suit everyone, BUT IT WORKS FOR ME !.........

And when all else fails there is always good coffee and Tim Tams...........