topic Re: Sent items before payment? Woops in Selling

Sent items before payment? Woops

jaydestar422 — Thu, 09 Aug 2012 09:09:26 GMT

Hi Guys,

I recently decided to sell a few unwanted DVDs. I was waiting for a $170 payment from a buyer through direct transfer to my bank as she said she couldnt get into paypal.

I recieved an email Sunday with the title confirmation of payment so I just assumed that meant she paid then the next day I posted the item. I have since noticed this was not a reciept for payment just her advising she would transfer the funds. It is now thursday and I have not recieved the funds nor has she responded to me.

So is it safe to assume I have sent this lady a gift and wont be getting my payment?

Thank you

Jayde

Re: Sent items before payment? Woops

foxette-in-sox — Thu, 09 Aug 2012 09:19:07 GMT

(faints dead away)

Have you pulled her contact details & phoned her?

Re: Sent items before payment? Woops

kopenhagen5 — Thu, 09 Aug 2012 09:24:09 GMT

Yep.

No, seriously. There are ways if it comes to it. But firstly pull her phone number, call and explain it accidentally went out before payment and could she please make payment before xxxxxx such a date.

Go to advanced search, find member contact in the left margin. You will be emailed her details and she gets yours.

She may be a nice person, if not we'll fix her. 😉

Re: Sent items before payment? Woops

jaydestar422 — Thu, 09 Aug 2012 09:29:11 GMT

Thank you both for the advice, ill give that a try. Fingers crossed.

Re: Sent items before payment? Woops

dylan11235813 — Thu, 09 Aug 2012 09:42:16 GMT

I find for the most part buyers are honest. As a seller I wouldn't get to worried about it just yet.

For instance the customer may have gone through the checkout and written down the bank details and waited until tuesday or wednesday to go to the bank and pay. They could have run out of money and needed a little more time to pay, which is slightly embarrassing, hense no response to emails.

You could check and confirm all their details in the meantime to give some reassurance.

Cheers, Dylan

Re: Sent items before payment? Woops

extra-keen — Thu, 09 Aug 2012 09:57:35 GMT

Yes I'd give him/her a chance, it is early days yet. And do follow the advice above and contact the buyer.

However having said that, in my experience as a seller, the most often times payment not received are from buyers saying they will pay via direct deposit.

And I have a couple of times inadvertently sent out items before payment made, but have always received payment in the end.

Re: Sent items before payment? Woops

tonalidesigns — Thu, 09 Aug 2012 10:45:06 GMT

Actually I WOULDN'T phone them as a first step, pull their details or let on to them that the item has been sent inadvertently - I would just send them a message noting that payment hadn't been received and that you look forward to receiving payment - WITHOUT any reference to the fact that the item has been sent already.

If the item hasn't arrived yet and if the buyer is one of those rare people with a streak of genuine dishonesty they'll just go yippee no need to pay I have the goods.

(If they then pay and the item turns up tomorrow you should also then get fabulous feedback for the fast service!)

If the item has already turned up they'll obviously know that you have stuffed up (no need to tell them that) and you are now relying on their honesty! The email will just act as a prompt (without making you look silly and without seeming panicky or applying pressure).

Not sure that calling them will help ...

Re: Sent items before payment? Woops

kopenhagen5 — Thu, 09 Aug 2012 10:54:05 GMT

tona, that was my original thought, but seeing as they were posted on Monday, buyer probably has them yesterday or today.

Re: Sent items before payment? Woops

*sparklz* — Thu, 09 Aug 2012 12:07:36 GMT

Did you post them registered so you can at least see if they were delivered or she can just say they have not arrived.

Re: Sent items before payment? Woops

***super_nova*** — Thu, 09 Aug 2012 13:08:58 GMT

If the parcel has tracking and has not been delivered as yet, I believe it is possible to stop it (foe a charge). Pity you left it so long.

Re: Sent items before payment? Woops

tall_bearded — Thu, 09 Aug 2012 20:40:20 GMT

From this point onwards do everything in writing. That way there can be no contest as to who said what and when.

Firstly send the buyer an email advising them that the item had been posted and requesting payment within 7 days. Keep it polite and business like. At the same time obtain hard copies of everything; the eBay listing, all correspondence and notices received from eBay in connection with this sale and any e-mails received from the buyer. Also make a record of any and conversations you have had with the buyer and notate them as not contemporaneous – that is, acknowledge they were not compiled at the time the conversation took place, but instead compiled from memory some time later.

If payment is not received within one week send them A “Second Notice” requesting payment within 7 days.

If payment is not received send a “Final Notice” demanding payment within 7 days and with a warning that, if payment is not received with 7 days you will commence a debt recovery action.

If payment is not received go the Registry of your local small claims court, or access them on line. They will then advise you of the procedure you need to follow to commence the debt recovery action.

Yes the above requires you to put yourself out and do something positive to protect your interests. The benefit, as long as you can prove you sent it, they (the buyer) will not only be ordered to pay for it, but also compensate you for the court costs you incurred in bringing and pursuing the application.

Re: Sent items before payment? Woops

janeababe — Thu, 09 Aug 2012 21:49:42 GMT

Hi Guys,

I recently decided to sell a few unwanted DVDs. I was waiting for a $170 payment from a buyer through direct transfer to my bank as she said she couldnt get into paypal.

I recieved an email Sunday with the title confirmation of payment so I just assumed that meant she paid then the next day I posted the item. I have since noticed this was not a reciept for payment just her advising she would transfer the funds. It is now thursday and I have not recieved the funds nor has she responded to me.

So is it safe to assume I have sent this lady a gift and wont be getting my payment?

Thank you

Jayde

If she did bank deposit via internet transfer on Sunday, Monday was a bank holiday, bank might not process until tuesday evening, could take a further 2 days to show in your account, so you might not see it appear until Thursday (yesterday) or even friday morning.
If she uses a credit Union, you could possibly add another 24hrs to that (or if you use a credit union)....

I hope it ends well for you. 🙂