topic Re: Sold an RC bugsta car, shipped but RTSd... in Selling

Sold an RC bugsta car, shipped but RTSd...

toysandthings12 — Tue, 09 Jul 2019 02:27:35 GMT

So, sold an RC bugsta buggy car to a chap a couple of weeks ago.

Shipped 2 days after purchase.

Apparently was refused at delivery and has made its way back to us. RTS.

Customer contacted us a few days after its refusal wondering where it is.

lol, the delivery addresses and paypal address match and thats where it went,

customer however had since replied with a different address and says GF

did the purchase and had it going to a post office for protection from theft.

However the address didnt say anything about a post office etc and

just that its been refused delivery.

Anyway, item arrived back to us.

Tracking shows it as delivered....:)

So heres the question, how do we go about getting out of this without losing

more freight money and ebay fees.

It cant be shipped to the newer address as per paypal rules.

So needs to be cancelled refunded etc.

Do I require the customer to request a return and then inniate a refund after that

deducting the freight costs...:)

Or if its dodgy do I request ebay to step in? or wait for paypal to do something.

Previously few months back I found it impossible to cancel refund a sale

after its been shipped. And had to refund via paypal and lose the fees.

Any ideas?

Re: Sold an RC bugsta car, shipped but RTSd...

curraone — Tue, 09 Jul 2019 03:18:05 GMT

I've read here that you never never ask ebay to step in.

Does the delivery show delivered at the buyer's address? or does it show delivered back to you?

Re: Sold an RC bugsta car, shipped but RTSd...

brerrabbit585 — Tue, 09 Jul 2019 08:27:00 GMT

Isn't there provision in the rules somewhere that if a buyer refuses delivery they aren't entitled to a refund? Have you got something in the tracking to say that it was refused? If you have, make sure you take a screenshot of it in case it disappears. I'm pretty sure this was discussed pretty recently in another thread.

Re: Sold an RC bugsta car, shipped but RTSd...

purplemon18 — Tue, 09 Jul 2019 08:49:18 GMT

@toysandthings12 wrote:

Previously few months back I found it impossible to cancel refund a sale
after its been shipped. And had to refund via paypal and lose the fees.

Refund using paypal, then email or call ebay and request your fees back.

I did exactly this a couple of months ago. Once the refund has been processed on paypal, ebay support can see that and will manually credit the fees.

The only other thing I can think of is to ask paypal what they think you should do.

Re: Sold an RC bugsta car, shipped but RTSd...

brerrabbit585 — Tue, 09 Jul 2019 09:45:56 GMT

I may have been thinking of overseas sales where people refuse to collect the parcel because of customs fees.

Re: Sold an RC bugsta car, shipped but RTSd...

brerrabbit585 — Tue, 09 Jul 2019 10:02:10 GMT

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Click on the + sign where it says "read the full policy" and you'll find this:

Not covered

Buyer's remorse
Any reason besides not receiving the item or receiving an item not as described in the listing (see the seller's return policy for return options)
Items paid for using any payment method not listed above
Duplicate claims through other resolution methods
Items damaged during local pick-up
Items not delivered when the buyer arranges pick-up or delivery of the item (for instance, the buyer arranges freight)
Click & Collect items that weren't collected by the buyer
Local pickup items that weren't collected by the buyer
Items sent to another address after original delivery
Vehicles, Real Estate, Websites & Business for Sale, Classified Ads and services, Tickets
Digital Goods and Intangibles, with the exception of digital gift cards

I'm not sure how they could do a claim for item not received when they refused delivery. That'd probably come under buyer remorse. They certainly can't claim it wasn't as described.

You could ask them for more money to re-post it, but it sounds like you could run into problems. You could also refund minus any costs (postage, fees) rather than refunding the full item price and then be asking ebay to refund the fees. The buyer caused the problem so you shouldn't be the one having to chase everything up.

Re: Sold an RC bugsta car, shipped but RTSd...

curraone — Tue, 09 Jul 2019 10:56:21 GMT

sometimes we get carried away thinking the buyer is trying to rip us off

maybe you can sort it out

use the seller hub to access the buyer's email, and talk to them. Maybe they still want the item - realise it's their fault - will pay extra postage to have it sent again - they could pay you the extra postage through paypal

Re: Sold an RC bugsta car, shipped but RTSd...

davidc4430 — Wed, 10 Jul 2019 01:34:27 GMT

not saying the buyer is a shonk

however

if a buyer mucks about with adresses then its on him/her if things go awry IMO

you have fullfiled your end of the contract, you delivered to the address the buyer suplied, if that address was incorrect its on the buyer.

at this point id be loath to be resending,

id offer a refund and a block to buying from me.

having recenty had a bad experience with a buyer i'm not so easy convinced buyers are honest.

lucky for you the item was returned in the same condition as it was posted

Re: Sold an RC bugsta car, shipped but RTSd...

justkidzbiz — Wed, 10 Jul 2019 18:35:05 GMT

If you refund via PayPal, you will still be charged Paypal fees.

Re: Sold an RC bugsta car, shipped but RTSd...

brerrabbit585 — Thu, 11 Jul 2019 01:14:01 GMT

When you do a full refund through paypal you only lose the 30c surcharge. If you do a partial refund you don't pay any fees on the refunded amount.

Re: Sold an RC bugsta car, shipped but RTSd...

toysandthings12 — Wed, 17 Jul 2019 04:51:33 GMT

Well good news,

I refunded the customer in full via paypal so still lose the ebay n shipping fees.

The customer then purchase a dearer item and paid extra $25 on top to half cover losses

from previous purchase...good enough.

I messaged ebay about the previous sale n it being refunded but seems I probably need

to ring up.

Anyway now I have a new bad situation from left field so to speak to sort out.

Neg feedback on something thats been shipped and delivered and I never

received any messages about problems with the item......never ends.

No paypal actions about it either. I did report buyer to ebay regarding this.

Sort of ruined my ebay rating but thats life.

Cheers all.

Happy selling.

Re: Sold an RC bugsta car, shipped but RTSd...

davewil1964 — Wed, 17 Jul 2019 05:33:28 GMT

One (or even two) negatives aren't going to ruin you, especially with your response.

It might knock you down in searches. I dunno if it would, but that's about all it would do.

Anecdotally, buyers don't even look at feedback ratings, much less feedback, unless and until there is an issue.

Re: Sold an RC bugsta car, shipped but RTSd...

digital*ghost — Wed, 17 Jul 2019 05:49:35 GMT

That neg is removable.

I got a neutral removed because the buyer made a vague reference to me not responding to messages. I called eBay, they saw the buyer made no attempt at all to message me, and removed the feedback on the spot - it didn't matter at all whether or not their primary complaint (supposedly missing items) was true or not - I believe they got everything but either way the feedback comment contained a verifiable lie, so off it went.

If you also have tracking that shows delivery, then that feedback contains 2 verifiable lies, and eBay should remove it without question.

You can use eBay chat, or the call me back feature to get in touch with them.

Has the buyer left the same or similar feedback for other sellers? (Sometimes when leaving FB on mobile devices, it auto-fills their last comment and some buyers have been known to leave several negs for different sellers, when it was only meant for one). I had a buyer accidentally do that with me, so it's now my one and only revised feedback comment.