topic Re: Major Problem with Click & Send Labels in Selling

Major Problem with Click & Send Labels

bdstratton — Fri, 26 Oct 2012 23:06:15 GMT

I don't know if anyone else has come across this problem.

This morning i tried to post 5 Parcels via Click & Send at the Post Office

They had the Parcel Post Plus Lables that were printed directly from the Australia Post Click & Send Website on them.

When i got to the post office the guy there was unable to scan them into there system.

He did it the correct way by typing in the parcel post plus info.

He told me that Australia Post has apparently changed the Click & Send System.

So now the old satchels and labels dont work.

Due to this i had to send the parcels in the regular post.

Has anyone else had this happen

It seems ridicoulous that they can't get their act together.

I have to change all my listings now because i cant guarantee that this wont happen again.

Re: Major Problem with Click & Send Labels

punch*drunk — Fri, 26 Oct 2012 23:11:27 GMT

No problems at all here. My post office have never typed anything in for the satchels, they scan the bar code and tick a couple of boxes and thats it. I think your post office worker may have messed it up.

Re: Major Problem with Click & Send Labels

bdstratton — Fri, 26 Oct 2012 23:12:22 GMT

i'm not refering to the satchels im talking about the parcel labels.

Re: Major Problem with Click & Send Labels

punch*drunk — Fri, 26 Oct 2012 23:15:49 GMT

Oh, sorry, you mentioned the satchels in your post so I thought thats what you meant.

Same deal though, I think your postal worker has made a mistake, I watch them like a hawk when they enter my parcels, they can muck it up pretty easily. But I can see the computer screen at my PO, I guess not everybody can.

Re: Major Problem with Click & Send Labels

bdstratton — Fri, 26 Oct 2012 23:17:57 GMT

i told them that but they insisted Australia Post has changed there system recently. SO im going to have to ring the click and send number on Monday and see whats going on.

Re: Major Problem with Click & Send Labels

punch*drunk — Fri, 26 Oct 2012 23:19:59 GMT

The click and send staff are really helpful, they'll sort it out for you I'm sure.

My PO staff make the occasional blunder entering the parcel details but, like I said, I can see the computer screen and I pull them up straight away if they get it wrong.

Re: Major Problem with Click & Send Labels

bdstratton — Fri, 26 Oct 2012 23:21:18 GMT

Australia Post really need to pull there finger out and train there staff.

Re: Major Problem with Click & Send Labels

***super_nova*** — Sat, 27 Oct 2012 00:45:06 GMT

Australia Post really need to pull there finger out and train there staff.

YES!!! There is only one guy in our PO who seems to get it right now. The others always mess it up; and yes I also had somebody trying to tell me that there was a change in the system. Well, yes there was, that was couple of months ago, but my old account got updated and i was notified of it, and it is not possible to print out anything from eBay in the old system.

Re: Major Problem with Click & Send Labels

upworx — Sat, 27 Oct 2012 01:50:01 GMT

Sounds like your post office needs to update either their scanner or their software. Had a similar problem in one of our post offices. Do you have another post office nearby you could take them too? That's what I did. All went through fine and now the problem PO has a new scanner and it's all good B-)

Re: Major Problem with Click & Send Labels

bdstratton — Sat, 27 Oct 2012 03:41:18 GMT

ive sent the parcels but i had to pay for regular post.

ill go to a diffrent post office next time

Re: Major Problem with Click & Send Labels

bigbrickshop — Sat, 27 Oct 2012 04:42:27 GMT

Posting as a regular parcel shouldn't have cost any more.

If you are using your own packaging and not the satchels or flat-rate boxes, then the postage cost is the same whether you use C&S or not. Adding tracking in C&S costs $1.55, the same as buying a tracking label over the counter.

The only difference is in C&S you can add tracking to parcels over 250g whereas if you buy tracking over the counter the parcels have to be over 500g.