topic How do I partially refund a buyer for postage with managed payments? in Selling

How do I partially refund a buyer for postage with managed payments?

kitty-kat-kollection — Tue, 22 Sep 2020 12:25:57 GMT

I don't know how to issue only a partial refund through ebay! I've only ever done it via Paypal.

Would it be easier to just send the buyer the funds via Paypal?

Re: How do I partially refund a buyer for postage with managed payments?

joz15au — Tue, 22 Sep 2020 12:35:54 GMT

It's really easy. 'Send refund' is now listed in the actions next to the sold item/s, just click on that and answer what the refund is for and specify the refund amount. It will either be deducted from funds held, or if nothing is being held it will be deducted from your linked account where your payments are deposited. I've done a couple now and it's quick and easy.

Re: How do I partially refund a buyer for postage with managed payments?

davewil1964 — Tue, 22 Sep 2020 12:56:28 GMT

I do it through Paypal.

Partial refunds don't attract fee credits through either.

Re: How do I partially refund a buyer for postage with managed payments?

kitty-kat-kollection — Wed, 23 Sep 2020 01:51:59 GMT

Thank you so much!!!