topic Re: Switch off Financial Statement Notifications in Selling

Switch off Financial Statement Notifications

maranello18 — Sat, 17 Jul 2021 09:46:55 GMT

Hello,

I receive an unwanted email each month informing me that my monthly financial statement is ready. I rarely sell anything, so it normally is irrelevant to me. At the bottom of the email there is a link to update my communication preferences if I don't wish to receive this email, however, there is no clear option in the Communication Preferences menu to do such a thing.

Could someone, either a staff member at ebay or a community member, please tell me which notification to switch off so I stop receiving this email, or if such an option actually exists.

Thank you

Re: Switch off Financial Statement Notifications

kopenhagen5 — Sat, 17 Jul 2021 10:16:53 GMT

eBay staff do not read here.

Communication preferences - https://commspreferences.ebay.com.au/commsprefs

Re: Switch off Financial Statement Notifications

maranello18 — Sun, 18 Jul 2021 07:02:00 GMT

Yes, that's where I went. Which option switches off the Financial Statement notifications?

Re: Switch off Financial Statement Notifications

digital*ghost — Sun, 18 Jul 2021 07:47:06 GMT

I don't know if it encompasses the statement emails, but the only one in the entire list that has a chance is this one:

Re: Switch off Financial Statement Notifications

maranello18 — Sun, 18 Jul 2021 11:24:54 GMT

Thanks for your reply, but this one is already off.

Is there a method of contacting eBay in 2021 other than the chat or replying to chat transcripts?

Re: Switch off Financial Statement Notifications

davewil1964 — Sun, 18 Jul 2021 11:39:44 GMT

Is there a method of contacting eBay in 2021 other than the chat or replying to chat transcripts?

No.

Just delete them if you don't want to use them. That would be ONE second per month. Hardly onerous.

Re: Switch off Financial Statement Notifications

digital*ghost — Sun, 18 Jul 2021 12:55:48 GMT

It's be easier to create a filter that sends any emails with the wording "Your latest financial statement is ready to view or download" directly to spam.

Re: Switch off Financial Statement Notifications

maranello18 — Sun, 18 Jul 2021 14:08:50 GMT

It is more on principle, the fact eBay is sending stuff once a month that you can't turn off is no accident, nor could I switch it off via chat. It is a way of reminding people of their services, and combined with all the other changes that have slowly creeped in (reduction in customer service for one thing), I was just curious to know the extent that this was deliberate.

Re: Switch off Financial Statement Notifications

maranello18 — Sun, 18 Jul 2021 14:10:12 GMT

Yeh that's a good point 👌

Re: Switch off Financial Statement Notifications

piet_465 — Sun, 17 Oct 2021 05:50:56 GMT

Hello everyone - I finally worked it out!

Go to Account > Selling > "Selling Preferences". There you will see the option to "Receive email with detailed invoice." which you can switch off 🙂

(not in the "communication preferences" as the monthly statement emails tell you.)

Re: Switch off Financial Statement Notifications

Anonymous — Thu, 02 Dec 2021 22:02:55 GMT

Mine is already off and I receive these emails still

Re: Switch off Financial Statement Notifications

maranello18 — Fri, 03 Dec 2021 00:14:59 GMT

Yes, me too. "Received email with detailed invoice" is already off and I still receive them.

Re: Switch off Financial Statement Notifications

*sons_and_daughters* — Fri, 03 Dec 2021 09:35:50 GMT

I just bulk delete emails I'm not interested in. That includes ebay spam. It takes like less than 1.5 seconds to delete a bulk amount. Not hard at all.

Re: Switch off Financial Statement Notifications

maranello18 — Sat, 04 Dec 2021 09:21:04 GMT

As aforementioned, so do I, it is the principle. The creeping reduction in customer service and automation on ebay and elsewhere is troublesome.

Re: Switch off Financial Statement Notifications

*sons_and_daughters* — Sat, 04 Dec 2021 09:34:58 GMT

@maranello18 wrote:
As aforementioned, so do I, it is the principle. The creeping reduction in customer service and automation on ebay and elsewhere is troublesome.

Automation is everywhere, not just ebay. As is evident by the amount of emails I used to get about "member enlargement", which would be quite useful for me being a female. Unless you create a new email address every month, you're going to get spammed. Nothing you can do about it.

Re: Switch off Financial Statement Notifications

maranello18 — Sat, 04 Dec 2021 09:40:50 GMT

I expect spam from everywhere, except perhaps a multinational and internet staple with over USD$10billion in revenue, who also has a button to switch off said spam. And I do use eBay a lot less than I used to, mostly because of its reduction in customer service... I am not complaining about something for the sake of it, I have adjusted my behaviour as a result.

Re: Switch off Financial Statement Notifications

maranello18 — Sat, 04 Dec 2021 09:48:43 GMT

Also, I am not against automation just because something is automated, it is often useful, it is when the customer experience is materially worse that it is frustrating. eBay went way too far in the direction it did.