https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227701#M21830 <P class="mce-p">If you refunded then you presumably accept that the item was faulty. The buyer has left factual feedback and has no reason to revise it just because you refunded them.&nbsp; Many buyers would consider revising if they got a refund but they are under no obligation to do so, the fact you refunded does not change the fact they got a faulty product in the first place.</P><BR /> <P class="mce-p"> </P><BR /> <P class="mce-p">Your best bet is to leave a short follow up, something like "Sorry, full refund given as soon as you told us" or similar would be best.</P><BR /> <P class="mce-p"> </P><BR /> <P class="mce-p">Many of us base our decision to buy not on if a seller has negs or not but how they handle them, in other words if they reply with capitals and name calling we avoid!</P> Wed, 05 Dec 2012 22:45:56 GMT phorum_junkie* 2012-12-05T22:45:56Z https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227678#M21824 <P class="mce-p">I recently received a buyer, who left a negative feedback for the product he purchased, and claim the the product doesn't work.</P><BR /> <P class="mce-p">I ordered a full refund and allow him to keep the product so he doesn't have to return it. Then I sent a feedback review to him. It seem like he doesn't want to change. what options do I have? I just started selling on ebay, one negative feedback means a lot. I believe that I have provided the best service that could possible be given by a seller.&nbsp;</P><BR /> <P class="mce-p">Are there any method I can fix it?</P><BR /> <P class="mce-p">So far after I did some research, only found "asking buyer for a feedback review" and "SquareTrade mediator"(this seems like has no longer providing the service),&nbsp;</P><BR /> <P class="mce-p">Please guys, I need help from you all.</P> Wed, 05 Dec 2012 09:36:13 GMT https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227678#M21824 tarmourauto 2012-12-05T09:36:13Z https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227695#M21829 <P class="mce-p">Check to see if your buyer has left excessive negative feedback for other transactions,&nbsp; if so, phone ebay (don't email them or chat) and explain the situation. You would probably get it removed. At any rate, I would phone ebay and explain&nbsp; what you have done for this customer.</P> Wed, 05 Dec 2012 11:31:55 GMT https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227695#M21829 corgidogz06 2012-12-05T11:31:55Z https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227701#M21830 <P class="mce-p">If you refunded then you presumably accept that the item was faulty. The buyer has left factual feedback and has no reason to revise it just because you refunded them.&nbsp; Many buyers would consider revising if they got a refund but they are under no obligation to do so, the fact you refunded does not change the fact they got a faulty product in the first place.</P><BR /> <P class="mce-p"> </P><BR /> <P class="mce-p">Your best bet is to leave a short follow up, something like "Sorry, full refund given as soon as you told us" or similar would be best.</P><BR /> <P class="mce-p"> </P><BR /> <P class="mce-p">Many of us base our decision to buy not on if a seller has negs or not but how they handle them, in other words if they reply with capitals and name calling we avoid!</P> Wed, 05 Dec 2012 22:45:56 GMT https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227701#M21830 phorum_junkie* 2012-12-05T22:45:56Z https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227708#M21833 <P class="mce-p"><STRONG>Many of us base our decision to buy not on if a seller has negs or not but how they handle them, in other words if they reply with capitals and name calling we avoid!</STRONG></P><BR /> <P class="mce-p"><STRONG>&nbsp;</STRONG></P><BR /> <P class="mce-p">Definitely. I do. &nbsp;A calm reasonable response to a neg impresses me and I'll buy from that person. &nbsp;</P> Thu, 06 Dec 2012 08:59:22 GMT https://community.ebay.com.au/t5/Selling/How-to-fix-remove-open-a-case-for-Negative-feedback-on-sellers/m-p/227708#M21833 bright.ton42 2012-12-06T08:59:22Z