topic Re: Address formats in Selling

Address formats

brentley_a — Thu, 16 Feb 2023 23:27:45 GMT

In the new layout of the Order Details page in the Seller Hub, when you click 'Copy full address to clipboard' and paste it into a label, it formats the address with a comma between the town/city and state., e.g.
Elizabeth Vale, SA 5112. According to Australia Post's published Address Presentation Standards, there should be no punctation in this lien of the address. Their standard states: 'Punctuation in the address proper should be avoided. Punctuation in the “name line” and the use of - and / to separate defined address elements is acceptable'. The correct format of the final line should be ELIZABETH VALE SA 5112 (the town/city being in capitals). eBay, can we please get this fixed?

Ref: https://auspost.com.au/content/dam/auspost_corp/media/documents/australia-post-addressing-standards-1999.pdf

Re: Address formats

sandypebbles — Thu, 16 Feb 2023 23:32:05 GMT

This is a member to member forum, nobody from eBay reads here

You can go to eBay help at the top of any page to contact them

However, staff read from a script on their screen and the answer they will give you will be a generic they will get back to you in 24-48 hours. They won't

Re: Address formats

gutterpunkz05 — Fri, 17 Feb 2023 00:12:30 GMT

@brentley_a wrote:
In the new layout of the Order Details page in the Seller Hub, when you click 'Copy full address to clipboard' and paste it into a label, it formats the address with a comma between the town/city and state., e.g.
Elizabeth Vale, SA 5112. According to Australia Post's published Address Presentation Standards, there should be no punctation in this lien of the address. Their standard states: 'Punctuation in the address proper should be avoided. Punctuation in the “name line” and the use of - and / to separate defined address elements is acceptable'. The correct format of the final line should be ELIZABETH VALE SA 5112 (the town/city being in capitals). eBay, can we please get this fixed?

Ref: https://auspost.com.au/content/dam/auspost_corp/media/documents/australia-post-addressing-standards-1999.pdf
Should - Not Must - compulsory
Somehow I think AP are more interested in items being shipped and paid for correctly.
In any event I would put the responsibility on the individual buyers, to enter details correctly, and in the case of items paid for by paypal, sellers must ship to the address as provided via paypal.