topic Ebay Is Stuck In A Loop in Selling

Ebay Is Stuck In A Loop

horiz-8179 — Wed, 10 Jan 2024 06:30:30 GMT

I've just joined Ebay and have recently sold my first item. So far so good. Problem is, Ebay keeps asking me to update my bank details.

The sale apparently went through but a few days later I got a msg from Ebay saying I needed to update my bank details (a/c no. and BSB. I did, and then I got a msg saying the funds would be in my bank a/c within a couple of days. This has happened 3-4 times since last month and a few days ago I received another email saying 11/1 would be the last day I'd be able to claim the money. I'm hoping this is just part of the whole silly loop that seems to be going on.

Ebay "help" has been totally UNhelpful. None of the questions addressed the issue I have and when I typed my msg into "contact", it just spat back a link to the help page, which had nothing of value for me, as noted.

Re: Ebay Is Stuck In A Loop

twyngwyn — Wed, 10 Jan 2024 06:36:57 GMT

Payments on hold | eBay

You are a new seller, so if the link doesn't explain well enough, go to HELP (top of page) and conduct a 'live chat' with eBay.......fudge your issue.....tick anything until you get through

Re: Ebay Is Stuck In A Loop

countessalmirena — Wed, 10 Jan 2024 06:37:26 GMT

Have you actually signed up for Managed Payments?

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792

You must verify your identity with photo ID. You must also verify your bank account with either login credentials or the microdeposit method.

If you haven’t done this, you will not receive any payment.

Re: Ebay Is Stuck In A Loop

horiz-8179 — Thu, 18 Jan 2024 00:15:40 GMT

Thanks. I'll look into it and get back to you if it works. Please note, however, that I've actually never been asked for a photo ID. As I have explained above, it keeps saying I need to update my bank details. The fields for my bank a/c no.. and bank's BSB are blank when I log in, even though I've filled them out before, and then I give them again-for the umpteenth time-and then it gives the all clear-for the umpteenth time, only to say the payment didn't get through-for the umpteenth time.

Re: Ebay Is Stuck In A Loop

horiz-8179 — Thu, 18 Jan 2024 00:18:50 GMT

Thanks for your reply.

As I explained in my first post, I DID go to the Help section, and it turned out to be a complete dead end.

Re: Ebay Is Stuck In A Loop

countessalmirena — Thu, 18 Jan 2024 00:53:59 GMT

@horiz-8179 wrote:
Thanks. I'll look into it and get back to you if it works. Please note, however, that I've actually never been asked for a photo ID.

Then you have not verified your ID. This isn’t a “they haven’t asked me for that” issue. It’s a distinct, must-do issue. You must provide your photo ID and you must verify your bank account — period.

There is no way in heaven or hell that eBay will disburse your funds if you have not verified your identity with photo ID and also if you have not verified your bank ID. They will not.

Go through the Managed Payments registration process; if after that you are still experiencing problems with your bank account details not “sticking”, then at least you can rule out the most obvious reason for the problem.

I can really only repeat that you will never get your funds if you don’t (1) verify your identity with photo ID, and (b) verify your bank account with either the micro deposit method or the login credential method.

Hmmm… is the bank account you’ve specified an everyday transaction account with an Australian bank? You can’t use a savings account.

Re: Ebay Is Stuck In A Loop

*sons_n_daughters* — Fri, 19 Jan 2024 05:16:57 GMT

@countessalmirena wrote:
@horiz-8179 wrote:
Thanks. I'll look into it and get back to you if it works. Please note, however, that I've actually never been asked for a photo ID.

Then you have not verified your ID. This isn’t a “they haven’t asked me for that” issue. It’s a distinct, must-do issue. You must provide your photo ID and you must verify your bank account — period.

There is no way in heaven or hell that eBay will disburse your funds if you have not verified your identity with photo ID and also if you have not verified your bank ID. They will not.

Go through the Managed Payments registration process; if after that you are still experiencing problems with your bank account details not “sticking”, then at least you can rule out the most obvious reason for the problem.

I can really only repeat that you will never get your funds if you don’t (1) verify your identity with photo ID, and (b) verify your bank account with either the micro deposit method or the login credential method.

Hmmm… is the bank account you’ve specified an everyday transaction account with an Australian bank? You can’t use a savings account.

My verified bank account is my savings account. I've had no issues with payments going in. Where does it say you can't use a savings account? That is what majority of people would have. I don't even know what an everyday transaction account is. I searched my bank and there is nothing resembling anything close to that name.

I also didn't have to provide a photo ID, just the micro deposit amounts. That said, I signed up in the early days of managed payments, so it may have changed now. I do recall, I had the option of a photo ID, like a licence, OR micro deposits. Not both. Have you signed up for managed payments?

Re: Ebay Is Stuck In A Loop

imastawka — Fri, 19 Jan 2024 07:21:19 GMT

Tip
The bank account you link to receive funds must be a transaction account. It can't be a savings account.

Updating your bank account details for payouts | eBay

For the OP - (probably should read both links)

Registering as a seller | eBay

Re: Ebay Is Stuck In A Loop

domino-710 — Fri, 19 Jan 2024 07:46:54 GMT

This must have changed since I began selling again.

I have never had to provide photo ID - and the account into which funds are paid is a Savings Account.

Re: Ebay Is Stuck In A Loop

davewil1964 — Fri, 19 Jan 2024 08:22:31 GMT

I had to provide photo ID and a transaction account.

But I was an early adopter.

Re: Ebay Is Stuck In A Loop

countessalmirena — Fri, 19 Jan 2024 09:15:21 GMT

s_n_d, can money come out of your savings account? I take eBay’s spiel about a savings account as meaning an account from which funds cannot be removed, since eBay need to be able to deduct funds in the event of a problem.

Re: Ebay Is Stuck In A Loop

imastawka — Fri, 19 Jan 2024 09:49:10 GMT

A couple of years ago, I was prepared to walk hubby through the process of registering as he wanted to sell bits and pieces.

Lo and behold, they only asked for confirmation of the bank account they had on file.

i.e. BSB and account number.

I couldn't believe it.

Re: Ebay Is Stuck In A Loop

*sons_n_daughters* — Sat, 20 Jan 2024 05:26:22 GMT

@countessalmirena wrote:
s_n_d, can money come out of your savings account? I take eBay’s spiel about a savings account as meaning an account from which funds cannot be removed, since eBay need to be able to deduct funds in the event of a problem.

Of course money can come out of my savings account, that's how my bills are paid. I have fortnightly payments being sent from my savings account to my land rates, utility bills and credit card (the credit card is now over $2,000 in credit. In fact, so is the gas and electricity. Gas is nudging $3,000. I'm 2 years in front with the land rates).

If it was something like a Christmas Club account, then no, you couldn't have money taken from it, but a regular savings account, of course. I have accounts with 2 banks, and both the main accounts are savings accounts. I have no issues paying anything from either account.

If you can't pay anything from your savings account, how to people buy their groceries? Not everyone uses a credit card to pay for everything.

Re: Ebay Is Stuck In A Loop

sugar249 — Sat, 20 Jan 2024 05:50:07 GMT

There are actually 2 types of ''savings'' accounts, its confusing and it is just a terminology thing within the banks.

The general savings account is really a transaction account like S-N-D has described, it does everything, but it appears as a savings account, .

But than you have real savings accounts, where the only thing you can do is deposit funds to it from virtually anywhere, But can only withdraw funds to transfer to your own accounts, but no one like Ebay can actually get funds for thier transaction fee's. I have one of these as well, where I chuck all my spare funds into (reasonable interest rate), but last week I needed access to the funds, so first had to transfer it from my savings account to my transaction account (savings), before I could send it off to my intended recipient.

The banking system is stuffed and there are ''saving'' account and ''savings'' accounts''. Dont get me started about other ''accounts''