Postage Policy and Ebay Customer Service

decofloraplants — Sun, 04 Feb 2024 20:56:02 GMT

I have an ongoing issue with my postage policy. I have it set up so that each additional item is +$0.00 charged (combined postage). It used to work just fine and then one day it stopped working, now buyer is charged for every item. I think when it stopped working it was connected to a wixstore. I have since disconnected the wix store, made new postage policy, made sure all my listing were new *not made from the old listings) and still I can’t get the postage policy to work. I get a lot of customers asking how they can get combined postage and some get annoyed at it and don’t buy, for others they wouldn’t even bother messaging so I am potentially loosing business.

I have called and called customer service. Every time I call I have to speak to someone new and every time they type out everything and tell me that they are going to get a manager to look over all of this and call me back. Normally promising the manager will call me back today or tomorrow. Nobody ever calls or emails and eventually I call back again and repeat. I have called about 10 times over 4 months.

Anyway just wanted to see if anyone has any suggestions for a solution to try because it seems like the techs at ebay are just non existent as is any type of personalised customer service.

topic Postage Policy and Ebay Customer Service in Selling

Postage Policy and Ebay Customer Service