topic Re: Item not received after 3 years? in Selling

Item not received after 3 years?

bmanly3 — Mon, 20 May 2024 20:30:30 GMT

Hi, I use to sell items on ebay but I have not been active in the selling arena for 2 years. My account has been dormant for a while.

On my email I got notifications for 2 messages. Some guy screenshot a purchase from 3 years ago with the headline in the message reading "item not received". In my Seller Hub it shows I have zero to do so I don't know what this person is trying to do. Surely after 3 + plus years later he can not make a claim. What should I do? Thank you.

Re: Item not received after 3 years?

repentatleisure1952 — Mon, 20 May 2024 20:38:00 GMT

Ignore & delete.

Re: Item not received after 3 years?

springyzone — Mon, 20 May 2024 20:47:28 GMT

Personally, I would ignore him.

There is nothing he can do via ebay.

Your other option is to reply and just say, sorry, I have not been selling on ebay for over 2 years now. The correct time to have contacted me about this was 3 years ago. You have 30 days after the expected arrival of an item in which to inform the seller of any problems and you didn't do so.

Then block him.

On no account negotiate any sort of refund with this person.

Re: Item not received after 3 years?

bmanly3 — Mon, 20 May 2024 20:57:05 GMT

Thank you for the quick response. I really don't know what goes through peoples minds when they do silly things like this. I will take your advise, I forgot about blocking, I will ignore and block. Thanks again.

Re: Item not received after 3 years?

springyzone — Mon, 20 May 2024 21:48:32 GMT

@bmanly3 wrote:
Thank you for the quick response. I really don't know what goes through peoples minds when they do silly things like this. I will take your advise, I forgot about blocking, I will ignore and block. Thanks again.

I am no expert on selling, I'm a buyer only these days, but I've never read of any buyer who has made a successful claim via ebay 3 years after a purchase.

I'd guess the buyer knows that but was cheeky enough to think it was 'worth a try'.

You're not the only seller who strikes some odd customers. I have a friend who owns a warehouse and one buyer, after paying, kept delaying pick up till in the end my friend put the item on a back shelf and forgot about it. A long time later, may have been a couple of years later or more, someone wandered in and asked to pick up their item.

He had no memory of it but eventually located it.

I am often taken aback at the sense of entitlement some people have. They don't keep to any rules but expect everyone to give them special concessions.

Re: Item not received after 3 years?

digital*ghost — Tue, 21 May 2024 13:45:22 GMT

@bmanly3 wrote:
I really don't know what goes through peoples minds when they do silly things like this.

I don't experience this much on ebay, but on other platforms it's really common for this to occur with hacked accounts, they deliberately target old orders because a refund via the initial payment method is no longer possible, and if they get lucky enough to strike a seller who will actually refund, they have to send the "buyer" a manual payment - the longest timeframe I've ever had was 7 years, but I've seen sellers get similar messages for orders going back up to 14 years 😆