topic Re: Unprofessional Ebay Customer Service in Selling

Unprofessional Ebay Customer Service

exordiumservices — Fri, 18 Oct 2024 05:50:43 GMT

My listings are not visible even though active, I had lodged a case, spoke to the ebay customer service rep on 8th Oct, again called them on 12th, again followed up with a call on 15th. Still no reply or update. Each time i had to explain the situation even though my case was lodged. The reply I kept getting -the matter has been forwarded to the IT team. Today, i was transferred on the chat 4 times, each time the customer service rep told me that we are now transferring you to a specialist. The 5th person tells me after looking into the matter for 30 mins that there is nothing called specialist team. And they asked me all sorts of questions again and at the end hung up when I asked them to give me a link or email to lodge my complaint. Such a unprofessional attitude and customer service. I was told that within 3 business day I will get an update / outcome. No emails/ no updates. Infact, the person actually cancelled the chat. It is now 18th and still no clue of why my listings are not visible. All, I have been asking was an update. Very uphauling behaviour.

Re: Unprofessional Ebay Customer Service

repentatleisure1952 — Fri, 18 Oct 2024 05:56:44 GMT

I see 24 listings.

How many should there be?

Re: Unprofessional Ebay Customer Service

sandypebbles — Fri, 18 Oct 2024 06:07:03 GMT

You are told what their scripts tell them to 'say'

Have you spoken to a supervisor?

Did you have a question for other members? (as in, have you told eBay the above?)

As asked, how many listings should you have showing?

Re: Unprofessional Ebay Customer Service

gutterpunkz05 — Fri, 18 Oct 2024 06:19:06 GMT

Store and 24 listings all viewable.

Re: Unprofessional Ebay Customer Service

sugar249 — Fri, 18 Oct 2024 09:06:48 GMT

Interesting I only see 10

Re: Unprofessional Ebay Customer Service

davewil1964 — Fri, 18 Oct 2024 09:16:34 GMT

I see 10, but it is Friday.

Re: Unprofessional Ebay Customer Service

springyzone — Fri, 18 Oct 2024 19:36:09 GMT

I see 24 listings.

It does sound like frustrating customer service but maybe someone along the way got on to it or else the problem was a glitch and it has rectified itself.

Re: Unprofessional Ebay Customer Service

domino-710 — Fri, 18 Oct 2024 23:10:10 GMT

I'm seeing only 4 this morning.

Re: Unprofessional Ebay Customer Service

domino-710 — Fri, 18 Oct 2024 23:11:30 GMT

oh - had another look - now showing 24. LOL

Re: Unprofessional Ebay Customer Service

sugar249 — Sat, 19 Oct 2024 00:02:59 GMT

I still had 10 this morning, but 24 now.

Re: Unprofessional Ebay Customer Service

*casey* — Sat, 19 Oct 2024 05:50:08 GMT

I'm sure everyone sympathises with you.

My 1st click on your "view listings" shows 4 Go Back

2nd click shows 24 Go Back

3rd click shows 4 Go Back

4th click shows 10

Re: Unprofessional Ebay Customer Service

twyngwyn — Sat, 19 Oct 2024 06:18:08 GMT

I just saw 4 refresh, 10, refresh 24, this is rubbish!

Re: Unprofessional Ebay Customer Service

padi*0409 — Sat, 19 Oct 2024 06:23:43 GMT

Strange how it's always those 3 numbers Twyn.

Re: Unprofessional Ebay Customer Service

twyngwyn — Sat, 19 Oct 2024 06:25:06 GMT

To add to my previous post, it is on a loop ad infinitum….

Re: Unprofessional Ebay Customer Service

sandypebbles — Sat, 19 Oct 2024 22:39:26 GMT

Seeing ten this morning here

But seriously, if we (who use eBay and know what we are doing) see all different things, what hope do base level cs staff and their scripts have of knowing what is going on?)

Re: Unprofessional Ebay Customer Service

i-once-was-bump — Sun, 20 Oct 2024 08:31:38 GMT

I am seeing 4 listings then hit the refresh button and I see 10, hit refresh again and it is back to 4. I then closed the page and clicked on 'view listings' again and 24 listings showed. I can't figure out what is going on but certainly cause for concern for sellers.

Re: Unprofessional Ebay Customer Service

exordiumservices — Sun, 20 Oct 2024 19:57:09 GMT

Correct! It is really weird. If I filter as only Australia, then it shows up with more listings, on refreshing it goes back to 4 then with another filter it shows 10. There is no contact that I can raise this issue with eBay other than going through customer service.

Re: Unprofessional Ebay Customer Service

exordiumservices — Sun, 20 Oct 2024 19:58:08 GMT

Certainly!

Re: Unprofessional Ebay Customer Service

exordiumservices — Sun, 20 Oct 2024 19:58:33 GMT

33 are active listings

Re: Unprofessional Ebay Customer Service

exordiumservices — Sun, 20 Oct 2024 20:00:02 GMT

I requested to talk to a supervisor, they told me everyone is same at eBay no one is like a supervisor.

I spoke to 5 people in the same chat and 4 of them told me that i am getting transferred to a specialist and the 5th one told me there is no one called a specialist and then hung up.