topic Re: Customer refusing to pay in Selling

Customer refusing to pay

vc8z5-31 — Sat, 12 Apr 2025 04:59:36 GMT

Hi, I received a few offers for a pair of shoes I listed. I accepted the highest offer after declining the rest. Now the customer is refusing to pay, sayin that he’s gift code is not working. I’ve texted it multiple reminders to pay. Any suggestions on what I could do?

Re: Customer refusing to pay

padi*0409 — Sat, 12 Apr 2025 05:04:40 GMT

Stop messaging the "buyer" and after 4 days you can cancel the order.

https://www.ebay.com.au/help/selling/getting-paid/sellers-can-cancel-order?id=4136

Re: Customer refusing to pay

sandypebbles — Sat, 12 Apr 2025 05:16:15 GMT

And remember to add them to your blocked list so they don't pull the same stunt on you again, and so they get a non payment strike from eBay

Re: Customer refusing to pay

*casey* — Sat, 12 Apr 2025 05:20:53 GMT

I suggest you list with immediate payment required on the shoes as there's a good chance you'll be messed around again.

https://www.ebay.com.au/help/selling/listings/creating-managing-listings/immediate-payment-works?id=4151&srsltid=AfmBOoorw75rkd1cmqs4xxWXlc5CW-p-HpsyxaVWT_0aA1_vWbVtVJZD

And also, being a new seller, a buyer may try to take advantage of you, so you'll need to be careful.

Have you registered to sell and signed up for managed payments ?

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOoqTy9PSVUO7_Rt3HTGRkAoafJhElOxauqIFeaO08jjv4cKET4cp