topic Re: Seller performance numbers in Selling

Seller performance numbers

catsnknots — Sat, 13 Apr 2013 02:02:30 GMT

ok.. these are my numbers.... I think they are ok...

BUT ............I post the day after I get paid... sometimes the same day... always..

Postage and handling was 5.0 but after selling six items where postage was FREE I have now dropped down....

I don't get it... 😐

Item as described 4.94

Communication 4.94

Postage time 4.88

Postage and handling charges 4.94

Re: Seller performance numbers

catsnknots — Sat, 13 Apr 2013 02:03:55 GMT

If Aust Post want more money from us they need to get themselves together and post within a reasonable time...

I can control when I post but I can't control when they deliver... not fair... X-(

Re: Seller performance numbers

catsnknots — Sat, 13 Apr 2013 02:08:14 GMT

and... when I charge postage I only charge what it costs...

I can't send it any cheaper... trust me I have tried...

Maybe I need to include a slip to show the click and send receipt so they know I have paid exactly what I have charged them...

Re: Seller performance numbers

fred_fred_2004 — Sat, 13 Apr 2013 02:11:41 GMT

Are you marking them as posted on ebay ?

Re: Seller performance numbers

catsnknots — Sat, 13 Apr 2013 02:13:18 GMT

yes.. sure am.

Re: Seller performance numbers

kopenhagen5 — Sat, 13 Apr 2013 02:13:18 GMT

On free postage buyers can't mark that down.

Possibly you had earlier sales leaving feedback now?

And ebay's system intentionally delays DSR's for days sometimes so one cannot work out which buyer is leaving what ratings.

Unfortunately the difference between seller posting and AP delivery is something many buyers will not realize and part of ebay in the present set up.

Re: Seller performance numbers

catsnknots — Sat, 13 Apr 2013 02:18:35 GMT

Living in North QLD postage unfortunately does take a little longer than if I lived in the more southern areas..

I wonder if after I post I can email them and make a nice little reminder that I live further up the coast so it may take an extra day or two to arrive?

Re: Seller performance numbers

catsnknots — Sat, 13 Apr 2013 02:20:01 GMT

Possibly you had earlier sales leaving feedback now?

YES.. That could be the case...

Re: Seller performance numbers

calsof — Sat, 13 Apr 2013 02:20:52 GMT

If you did that you might get your COMMUNICATION numbers down for sending too many email notifications!

You can't win 😮

Re: Seller performance numbers

k1ooo-slr-sales — Sat, 13 Apr 2013 02:27:06 GMT

Living in North QLD postage unfortunately does take a little longer than if I lived in the more southern areas..

I wonder if after I post I can email them and make a nice little reminder that I live further up the coast so it may take an extra day or two to arrive?

I would note this in each item description. That way a buyer will see it before they buy.

Re: Seller performance numbers

catsnknots — Sat, 13 Apr 2013 02:43:27 GMT

ok.. will put it into my listings..

I know my numbers are ok... but it seems to not take much to make them drop and in a competitive environment where algorithms set your place in the listings you need to watch them closely.

Re: Seller performance numbers

thesoulyearns — Sat, 13 Apr 2013 04:12:38 GMT

If you don't already, you can also message them to say when you'll be posting and in the same message do as said by apologising in advance if postage takes longer because of your location. Most people who read your message, as long as everything else is alright, should understand and hopefully give you 5 stars with that in consideration.

Re: Seller performance numbers

twyngwyn — Sat, 13 Apr 2013 05:27:27 GMT

Item as described 4.990.00% (0)

Communication 4.980.00% (0)

Postage time 4.930.00% (0)

Postage and handling charges 4.940.00% (0)

For what it's worth - here's my figures: I do 2 mail-runs per day and live in a capital city....since 'freepost' came along, my postage time has taken a nose-dive & this is the best I can get...go figure??

Re: Seller performance numbers

putney32 — Sat, 13 Apr 2013 07:13:27 GMT

the postage TIME star is supposed to be for how long it took the seller to POST the item, not how long aust post took to deliver it, however most buyers (especially those that are not also sellers) do not realize that!!!!

Re: Seller performance numbers

jensmanchester-australia — Sat, 13 Apr 2013 07:46:15 GMT

If you did that you might get your COMMUNICATION numbers down for sending too many email notifications!

You can't win 😮

As I am in WA every buyer is sent an email explaining that express post takes a few days or regular post takes 7 - 10 days from WA and I have 5 stars for communication.

I receive numerous emails back thanking me for letting them know.

Re: Seller performance numbers

arnl7178 — Sat, 13 Apr 2013 08:26:29 GMT

The postage time star needs to be renamed. Not sure to what, but too many buyers think it means exactly what putney said - How long it takes to ARRIVE.

If Australia Post's click and send website can automatically add tracking numbers, it would be brilliant if they could automatically give star ratings once parcels have been scanned too!

Re: Seller performance numbers

catsnknots — Sat, 13 Apr 2013 08:27:57 GMT

I think that is a great idea... click and send should mean instant 5 stars for postage.

Re: Seller performance numbers

lane-ends — Sun, 14 Apr 2013 00:57:27 GMT

Do you have your handling time set as 1 day. I think free post+ 1 day handling greys out that option (but I might be wrong).

Do you use C & S and if it sells say fri eve do you process payment, and hence get it marked as sent that day, even though its not going anywhere until monday? Buyers will compare date marked posted with date purchased. Also arrival time vs whats estimated by ebay, so getting that greyed out is best.

Do you street box lodge for sunday evening collection rather than wait for monday morning?

I always do a postal run for last collection in street box 6.30pm (nearest to me) rather than carry it over until next day.

If I cant get it in post with 24 hours i contact them and let them know, with apologies.

Re: Seller performance numbers

lane-ends — Sun, 14 Apr 2013 00:59:17 GMT

I think that is a great idea... click and send should mean instant 5 stars for postage.

Not unless there is an in transit or lodgement scan within 24 hours. You can C & S, which marks as posted then take another week to put it in street box, no one could ever tell

Re: Seller performance numbers

catsnknots — Sun, 14 Apr 2013 02:53:58 GMT

Do you have your handling time set as 1 day. I think free post+ 1 day handling greys out that option (but I might be wrong).

Do you use C & S and if it sells say fri eve do you process payment, and hence get it marked as sent that day, even though its not going anywhere until monday? Buyers will compare date marked posted with date purchased. Also arrival time vs whats estimated by ebay, so getting that greyed out is best.

Do you street box lodge for sunday evening collection rather than wait for monday morning?

I always do a postal run for last collection in street box 6.30pm (nearest to me) rather than carry it over until next day.

If I cant get it in post with 24 hours i contact them and let them know, with apologies.

I think the mark down might have been from an older sale that only just put up feedback recently...

I have a post office that is open 7 days a week.. I can go in any day and get them to scan in my c&s parcel.... often during the week I will go into town and get them to process it as the pickup is at 2;30pm so if I miss that it won't go until the next day on a weekday..

But on a weekend I will get them to scan it in...