topic Re: Bad buyer in Selling

Bad buyer

dennise4040 — Fri, 30 Aug 2013 06:00:03 GMT

I have submitted a complaint about a buyer who did not pay or pick up item. I have heard nothing? I am also unable to leave negative feedback on this buyer. The case is still showing as open. I have now read other reviews on this buyer and they are not good. Shame I didnt read them before. Surely this buyer should be banned from Ebay?

Re: Bad buyer

possums_place — Fri, 30 Aug 2013 06:38:25 GMT

If you haven't done so already file a NPB dispute - You will get your fees back and the bad buyer will get a strike. Three strikes you're out.

Re: Bad buyer

phorum_junkie* — Fri, 30 Aug 2013 07:48:50 GMT

There should have been nothing to read. It is against ebay policy to leave positive feedback with nagative comments so why would I have more faith in sellers who think it is alright to breach the rules when it suits them than in a buyer who doesn't pay? Perhaps those sellers breached other rules and the buyer had good reason not to pay!

If you open an unpaid item dispute after 4 days and close it 4 days later you get your fvfs back and the buyer gets a strike. You have the ability to block members with more than one unpaid item strike in the last 12 months from buying from you so if two of those other sellers had gone through the process and you had appied the block they would not have been able to bid in the first place.

with pick up items if I haven't heard from the buyer within 3 days of sending them my phone number I pull their contact details and give them a call.

Re: Bad buyer

thecatspjs — Fri, 30 Aug 2013 08:13:29 GMT

phorum_junkie* wrote:

FYI OP it is not against ebay policy to leave feedback for a non-payer - you may receive a policy violation if the comment is sufficiently negative enough to warrant removal if the sales contract-breaking, ebay payment policy breaching non-payer contacts ebay to request removal.

Please be clear I am not encouraging you to leave any feedback for a non-payer at all, let alone a negative comment that may jeopordise your ebay account - just correcting a number of errors in relation to the actual policy that is in place as I see it.

Re: Bad buyer

thecatspjs — Fri, 30 Aug 2013 08:20:19 GMT

@phorum_junkie* wrote:
There should have been nothing to read. It is against ebay policy to leave positive feedback with nagative comments so why would I have more faith in sellers who think it is alright to breach the rules when it suits them than in a buyer who doesn't pay? Perhaps those sellers breached other rules and the buyer had good reason not to pay!

Perhaps reading a sellers feedback left for others would be the go, before breaching a sales contract on this basis by not paying.

Even "jokingly" defending non-payers on this basis is really quite disturbing IMO.

Re: Bad buyer

phorum_junkie* — Fri, 30 Aug 2013 16:31:30 GMT

So if a buyer comes here with a question about a transaction and we can see that it is a scam we shouldn't tell the buyer not to pay?

Re: Bad buyer

colic2bullsgirlore — Fri, 30 Aug 2013 21:31:37 GMT

@phorum_junkie* wrote:
So if a buyer comes here with a question about a transaction and we can see that it is a scam we shouldn't tell the buyer not to pay?

By advising the buyer not to pay you are discouraging another member to use the ebay service and encouraging an ebay

member to breach the ebay user agreement by advising them after bidding/ commiting to a purchase to defer payment..............

If you are prepared to advise others to breach these policies then what chance you are also breaching other policies that you do

not agree with???

pot.... kettle..... black

http://pages.ebay.com.au/help/policies/everyone-boards.html

Grounds for immediate post/thread removal, board sanction and/or eBay suspension

The following types of postings are cause for immediate post removal, warning, board sanction and/or suspension from the site.

Other inappropriate postings not listed below may also warrant removal and/or suspension from the site. eBay reserves the right

to remove any post without warning or further notice.

1 Encouraging others to violate eBay policies or the eBay User Agreement

2 Using, or posting material to, eBay’s discussion boards to discourage others from using eBay or its related services (including PayPal).

Re: Bad buyer

thecatspjs — Fri, 30 Aug 2013 22:25:45 GMT

@phorum_junkie* wrote:
So if a buyer comes here with a question about a transaction and we can see that it is a scam we shouldn't tell the buyer not to pay?

You appear to be attempting to side track and deflect attention from your other comment.

Trying to link in scammers somehow to sellers that leave feedback comment for a non-paying buyer is a disturbing link to make, IMO.

Re: Bad buyer

*crikey*mate* — Fri, 30 Aug 2013 22:31:11 GMT

apart from that, scams don't happen in eBayland . eBay have made it clear that they don't want members discussing such actions/allegations or alerting other members of same. To do so is failure to follow the directions of staff and further breaches eBay Policy, possibly resulting in penalizing actions. So it's probably best to discourage people from, or at least not become actively involved in, breaching eBay Policy.

Re: Bad buyer

bsal6160 — Fri, 30 Aug 2013 22:35:29 GMT

Isn't it ebay policy that if you won an auction for a pick-up item, you should view the item then pay if happy with it. If you are not happy with item just walk away? Sounds similar to this situation.

Re: Bad buyer

colic2bullsgirlore — Sat, 31 Aug 2013 21:36:04 GMT

@bsal6160 wrote:
Isn't it ebay policy that if you won an auction for a pick-up item, you should view the item then pay if happy with it. If you are not happy with item just walk away? Sounds similar to this situation.

IMO No it is ebay policy and part of the ebay user agreement that a bid on any item or commitment to purchase whether local pick

up or deliverable is a binding bid. ie they do not differentiate.

In fact ebay suggests that buyers should arrange to inspect pick up items prior to making a commitment

I understand that for some prospective buyers of local pick up items this may be uneconomical or be impractical but that does

not diminish their responsibility to honour the purchase nor increase the sellers burden to allow the buyer to renege on the sale

Ebay's buyer checklist in the motors section is the best indicator of when ebay suggests to appraise local pick up items... ie

before you bid or commit to buy.

http://cars.ebay.com.au/help/239/Buyer_Checklist

part copy and paste of the checklist below. If you substitute the word "vehicle" and car with "local pick up item" in the buyers

checklist below then I believe you have the closest help that ebay provide buyers regarding pick up items.

For more expensive serial numbered items a PPSR "history" check I believe would also be prudent.

Learn about the Vehicle

Decide how much you're willing to pay for the vehicle.
To see what a vehicle is specifically worth, try one of the used car pricing guides such as Glass’s Information Services.A range of pricing will be included on some car listings, giving you an idea of what that particular model is worth. Look at similar completed eBay Motors listings as well.
Get a vehicle history check.
When buying a used car consider getting a vehicle history check through Veda Automotive or similar service to ensure that the vehicle doesn't have any financial encumbrances, or hasn’t been stolen or written off.
Go see the car. Consider a test drive or inspection
It's a very good idea to ask the seller about taking a test drive or inspecting the vehicle before the auction ends. If you don’t have time or the vehicle is too far away, you can request a third party inspection from various service providers.
Check the terms of sale.
Check just how and when the seller wants you to pay and collect the vehicle.
Remember, if using an auction, your bid is a legally binding offer...
... to buy the vehicle at any price up to your maximum bid amount. If the seller accepts your bid, you're legally obligated to pay. Not paying may cause the seller to seek legal action and may affect your eBay membership.

I understand that the advice above is not the normal advice given on these boards however I hope it answers your questions regarding ebay policy.