topic 'View items' in feedback in Selling

'View items' in feedback

bettyboopsadaisy — Thu, 17 Oct 2013 11:42:00 GMT

Is this just happening to me because of some 'hiccup' in the system or is it the case for everyone that when you look at others feedback, its no longer possible to view the past items they have sold or purchased ?

Of course its not an essential part of ebay trading to be able to do this. In fact, I always felt a little voyeuristic when I did trawl through the past purchases of one of my buyers. But the fact is it used to be possible and now (at least for me) it is not.

Re: 'View items' in feedback

*crikey*mate* — Thu, 17 Oct 2013 11:57:45 GMT

maybe the ones your peeking at have set their feedback to private?

you can still get your kicks by doing a search of completed listings for the past 30 days via advanced search

Re: 'View items' in feedback

bettyboopsadaisy — Thu, 17 Oct 2013 12:02:25 GMT

Thanks for your reply.

By the way, have you set yours to private because like everyone else I've tried I can't view items from any of your past transactions

Re: 'View items' in feedback

*crikey*mate* — Thu, 17 Oct 2013 12:06:13 GMT

No, mine should be public

so it looks like that's not the problem then, that's a shame.

thought I had your solution.

Re: 'View items' in feedback

*crikey*mate* — Thu, 17 Oct 2013 12:08:56 GMT

I just had a look at yours - I see what you mean

I can see your actual feedback, but the little "view" tab that would take you to the original listing isn't there.

That's a shame, I hope it is a glitch because lots of people have been able to get help on the boards by people being able to see the listings.

Re: 'View items' in feedback

bigbrickshop — Thu, 17 Oct 2013 12:15:56 GMT

It's not a glitch. There's an article on the ecommercebytes site "eBay Eliminates Purchase Details from Feedback System"

Because eBay did not announce the change, many wondered if it was a glitch or a test. But eBay spokesperson Ryan Moore confirmed it was a deliberate policy change. "Based on customer feedback from both buyers and sellers, we have made the decision to remove the view item link and item ID information on Buyer and Seller Feedback profiles pages," Moore told EcommerceBytes.

Re: 'View items' in feedback

harley_babes_hoard — Thu, 17 Oct 2013 12:23:37 GMT

so it makes feedback even more pointless. It was handy to know whether prior customers were happy with the item you intend to buy. Now if someone leaves feedback like " great item, works well" it's pointless when you can't see the item.

Re: 'View items' in feedback

bettyboopsadaisy — Thu, 17 Oct 2013 12:19:40 GMT

Thanks for the info.

Not exactly a surprise that ebay didn't think it appropriate to make an announcement about it directly to their members.

Re: 'View items' in feedback

digital*ghost — Thu, 17 Oct 2013 15:03:32 GMT

I can still see the View Item links on FB profiles (but not if I click on the feedback score from the forum, as that still takes you to eBay.com not eBay.au).

I guess it'll probably disappear eventually, but you can still see the item titles so it wouldn't be that hard to find the listing / check FB for specific products (and the links always disappeared after 90 days, anyway).

Re: 'View items' in feedback

khulu74 — Sat, 19 Oct 2013 05:30:51 GMT

now I am looking this blank page..the page showing negs same as well...what is this? after that, what's the purpose of checking for feedback what item what feedback? shame on ebay, day by day gettin' ridiculous!

Re: 'View items' in feedback

khulu74 — Sat, 19 Oct 2013 05:33:18 GMT

Re: 'View items' in feedback

digital*ghost — Sat, 19 Oct 2013 05:49:19 GMT

I'm still seeing item titles and links on the AU site...

Perhaps eBay are thinking about differentiating between product reviews and seller feedback.

Re: 'View items' in feedback

thecatspjs — Sat, 19 Oct 2013 13:12:49 GMT

I can no longer see product details in feedback on AU site.

Another step backwards for buyer confidence IMO.

Re: 'View items' in feedback

the_billycan — Sat, 19 Oct 2013 23:11:01 GMT

eBay keeps way too many secrets for dishonest buyers and sellers these days.

Re: 'View items' in feedback

bigbrickshop — Sun, 20 Oct 2013 01:35:35 GMT

I think it's another step towards amazonisation (I know it's not a real word but you know what I mean) of eBay. The ability to check feedback of individual items is vital. Why do they keep tinkering with stuff that works well? Has anyone looked at the latest changes to My eBay on the US site? What was a simple, easy layout to use is gone.

Re: 'View items' in feedback

digital*ghost — Sun, 20 Oct 2013 03:18:02 GMT

@sportandplay wrote:
I think it's another step towards amazonisation (I know it's not a real word but you know what I mean) of eBay.

I think so, too, especially with the streamlining of products via catalogues, SKUs or UPCs. A while back (and I'm not sure if this is still implemented), a product review on eBay would appear on the page of any seller's listing, whether they had sold to the buyer or not, which is a similar format to Amazon barring the fact that sellers don't have individual listings.