topic Re: Refund, so why we need to do mutual cancel request? in Selling

Refund, so why we need to do mutual cancel request?

tstore — Thu, 09 Jan 2014 10:50:33 GMT

Seems eBay hopes that those who do not know (or don't know they can) don't open mutual cancelation requests.

It seems pretty logical though - if you refund a buyer than surely you should receive your FVFs back rather than going through upto 7 days wait. Why would a buyer cancel this request other to be vindictive.

Food for thought.

Re: Refund, so why we need to do mutual cancel request?

tstore — Thu, 09 Jan 2014 10:52:36 GMT

Another one - buyer did a chargeback within 24 hours (I refunded them as I had not sent out item). Called eBay, to get FVFs back - what did they tell me? Open either a cancel request or an UID (ummm what? As if I would accept payment again from someone how initiates chargebacks)

Just some examples I think are silly

Re: Refund, so why we need to do mutual cancel request?

*crikey*mate* — Thu, 09 Jan 2014 11:59:09 GMT

@tstore wrote:
Seems eBay hopes that those who do not know (or don't know they can) don't open mutual cancelation requests.

It seems pretty logical though - if you refund a buyer than surely you should receive your FVFs back rather than going through upto 7 days wait. Why would a buyer cancel this request other to be vindictive.

Food for thought.

it also shows as refunded if it is a forced refund via a paypal dispute.

hence the original transaction did occur and fees are due.