topic Re: winner want cancel in Selling

winner want cancel

parrotparrots — Mon, 21 Jul 2014 01:00:21 GMT

a person just won my item , now he wants to cancel as the postage i quoted wasnt enough to send to him in wa so put the correct postage , it was only another $4.70 as i quoted only $12.00 i usally put the postage is a quote only but on this sale i forgot to put this

this is the only problem i have on ebay and thats the postage costs

this is in a satchel addressed to him

so now what do i do? i said i wasnt happy about this and pointed out it was only another $4.70 to send this too WA, WHEN I DO SELL SOMETHING WHAT POSTAGE DO I QUOTE? as every state is different

i dont sell to overseas now as people complain about the postage from Australia people want you to post items really cheap?

Re: winner want cancel

kopenhagen5 — Mon, 21 Jul 2014 01:10:15 GMT

If you use the calculated option, that will show the postage cost to the postcode of the member that purchases or looks at your listing.

And in the International section select No International postage.

Now go to resolve a problem and send a mutual cancellation in which the buyer needs to accept.

When he does, you get your fee credited back and you are free to relist.

Re: winner want cancel

anotherpancake52 — Mon, 21 Jul 2014 01:13:05 GMT

You can send a 3kg Satchel anywhere in Australia for $11.70. A 500 gm Satchel will cost $7.15 with ebay postage label a little more with Aus Post prepaid satchels.

If you are sending the parcel registered (this is your Paypal protection) then why should your buyer pay for your protection.

Unfortunately it is against ebay Policy to ask for more money after the auction has finished so your options are:

Send the parcel at the winning price and postage.

Agree to cancel the transaction and hope you don't get a red dot.

Re: winner want cancel

parrotparrots — Mon, 21 Jul 2014 01:28:26 GMT

i added a note on the bid saying postage was a quote only and i would get the proper cost

when you put a note does the buyer see this ?

Re: winner want cancel

harley_babes_hoard — Mon, 21 Jul 2014 01:35:58 GMT

the point is you are suppose to have correct postage in the listing. You are not allowed to add on postage if you miscalculate it. I would be peeved to if I was the buyer.
Get a set of scales, weigh the items and set up your postage as calculated. The buyer will then see the postage based on their location.

Some of your postage is way expensive. You could send a lot of what you are selling for $7.50 + 1.20 tough bag with some bulbble wrap.

Re: winner want cancel

parrotparrots — Mon, 21 Jul 2014 01:39:24 GMT

thanks for that

Re: winner want cancel

chezzy — Fri, 25 Jul 2014 01:34:37 GMT

Are you familiar with the various prepaid, flat rate or ebay postage label options?

It makes life a lot easier! Some of your toys look quite collectible to me and may

travel better in boxes (you can get special flat rates through ebay). Even the big

Bx4 boxes are around $15 flat rate Australia wide processed through ebay.

Re: winner want cancel

chezzy — Fri, 25 Jul 2014 01:43:04 GMT

@harley_babes_hoard wrote:

Some of your postage is way expensive. You could send a lot of what you are selling for $7.50 + 1.20 tough bag with some bulbble wrap.

While I agree the seller has other options available to reduce costs I don't necessarily think they should be encouraged to mail collectibles (especially those listed as mint condition) in just a 'tough bag' or soft satchel. If the item genuinely is mint then it is in the best interests of the seller to package it in such a way that is more likely to arrive in the same condition, and this may mean using a sturdy box.

Re: winner want cancel

bf1952 — Fri, 25 Jul 2014 01:51:11 GMT

I agree regarding collectables in a satchel - but that's what the OP said in her post - that the item was being sent in a satchel.

Re: winner want cancel

chezzy — Fri, 25 Jul 2014 02:01:15 GMT

@busyfingers52 wrote:
I agree regarding collectables in a satchel - but that's what the OP said in her post - that the item was being sent in a satchel.

The problem seems to be that the OP hasn't been using flat rates - and obviously didn't use 'calculated' postage either.

It is going to be so much better for seller and buyer if the postage costs are very clear and included in the listing, not just a random figure as a guide.

OP: is there a reason you can't send your Howard bobblehead in a small Bx1 box via your ebay account for $7.15 (that is flat rate Australia wide). That would HALVE the cost of postage you have on the listing and you wouldn't have to worry about messing around getting different quotes afterwards (not to mention making it look more affordable is going to entice buyers...)

Re: winner want cancel

lalala-au — Fri, 25 Jul 2014 04:42:34 GMT

I made a mistake once with postage and I just sucked it up! We are all only human but I thought since it was my error and not the buyers I pay for it. That is how I learnt too be more careful and check my listings, I remember it everytime that I paid for my mistake.

However the customer was so nice to me after they got the item, messaging me saying they noticed they didn't pay enough in postage, and even offered to pay afterwards because they thought I was a decent seller because I paid for my mistake. Of course I refused to take the $5.20 I was out and this customer has returned several times and bought more items off me. So in the end paying for my mistake was a benefit as I got a loyal customer.

Re: winner want cancel

putney32 — Fri, 25 Jul 2014 04:46:08 GMT

@parrotparrots wrote:
i added a note on the bid saying postage was a quote only and i would get the proper cost
when you put a note does the buyer see this ?

he may 'see' it but he also 'sees/knows' that eBay rules are that he only has to pay the quoted postage, Not one Dollar more.!
a Seller cannot change the eBay rules to suit themselves.

Re: winner want cancel

the_great_she_elephant — Fri, 25 Jul 2014 05:36:01 GMT

i said i wasnt happy about this and pointed out it was only another $4.70 to send this too WA

If it was "only another $4.70" for the buyer, then presumably it would have been "only another $4.70" for you also. So why were you so unhappy about it?

Re: winner want cancel

phorum_junkie* — Fri, 25 Jul 2014 08:53:32 GMT

It is probably too late now but you should do the right thing and send the item for the quoted postage amount. Many ebayers woud refuse your mutual cancellation thinking quite correctly that as you had done the wrong thing you deserved to lose the final value fee. They wil probably most likely leave you a neg as well.

It may be a good idea if you belatedly went and read up on the ebay policies as related to seling on ebay.

Re: winner want cancel

davewil1964 — Fri, 25 Jul 2014 11:24:11 GMT

i can send anything up to 3kg to anywhere in Australia for $12.00.

As has been noted, postage is not supposed to be a lottery for the buyer. If you quote a postage cost, you honour it. if you don't know how to set postage costs, you ask here (and get people like me bagging you, but ultimately giving you facts), or you use eBay's postage calculator.

HOWEVER, if the item will fit in a 3kg satchel, even Australia Post's standard satchel goes for $13.40.